DocuWare vs. Shopify Flow

We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.

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Automatically highlights and holds potentially fraudulent orders:        - Based on the order risk level analyzed by Shopify (low, medium or high), Shopify Flow then interprets different actions to proceed with. Sending real-time alert emails based on the event conditions to designated teams.

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• OCR is very good
• Support
• Ease of use

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• Review high-risk orders before capturing payment.
• Automate product inventory management
• Automate notices to eCommerce operations for special events such as sharp increase of product reviews crossing a threshold

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• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

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• User permissions are not granular. A user can get full access to read and write or none.
• The event change log records minimum information and does not last for more than 72 hours in Shopify.

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Docuware has become a vital part of our organization.

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Fairly intuitive for average users.

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We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

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Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.

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In my experience, Shopify Flow is very easy to use. It is free if you have a Shopify Plus license. At this time of writing, Shopify Flow can already integrate with some 3rd party apps and more is coming. I think there is high growth potential for Shopify Flow.

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• Allowed us to do multiple hours less data entry per client/per week.
• ROI very quickly.
• Package is customizable so you can scale as needed.

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• Saving customer service team 15 hours monthly
• Reduce inventory backfill issues to 0
• Reducing fraud orders by 80%

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info