67 Ratings
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Score 8.6 out of 100
189 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Drift

Drift makes it easy for us to feed the right information to the right people based on their intent, and it makes the whole experience simple and fast. It’s helped deliver the competitive advantage and brand experience we were striving for. If you’re not ready to innovate on the way you approach marketing, sales, and customer experience then it may not be for you.
Adrian Cohn | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

It is a really good solution when it comes to insights on companies where you want to place your products because it tells you all the information where you can attach the use of your solution, the only thing is that it needs more information on mid-market.
ABRAHAM PABLO | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Customer data management / contact management
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Workflow management
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Territory management
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1
Opportunity management
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Integration with email client (e.g., Outlook or Gmail)
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Contract management
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.8
Quote & order management
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Interaction tracking
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.2
Channel / partner relationship management
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.7

Customer Service & Support

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Case management
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Call center management
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0
Help desk management
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Marketing Automation

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.5
Lead management
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Email marketing
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

CRM Project Management

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Task management
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.9
Reporting
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

CRM Reporting & Analytics

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.6
Forecasting
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Pipeline visualization
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.9
Customizable reports
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.5

Customization

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.3
Custom fields
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Custom objects
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.8
Scripting environment
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.7
API for custom integration
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.1

Security

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.7
Single sign-on capability
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.0
Role-based user permissions
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4

Social CRM

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social data
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0
Social engagement
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Integrations with 3rd-party Software

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
9.2
Marketing automation
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.4
Compensation management
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Platform

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6
Mobile access
Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
6.6

Pros

Drift

  • Chatbot builder. The new builder Drift recently came out with is very user-friendly and intuitive.
  • Integrations. We integrate Drift with Salesforce and Hubspot. After a lot of testing and mini failures, we finally figured it out and everything works seamlessly.
  • Content. Drift's marketing is the best out there, and I always draw inspiration from their "human" approach to our marketing content. As a customer, I am kept up to date on product releases as well as industry leader knowledge reports to keep our company's marketing relevant, helpful, and engaging.
Rachel Green | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
  • It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
  • There is no lag in the system. If you see it there, it is tracked in real time.
Simon Vargas | TrustRadius Reviewer

Cons

Drift

  • The all vertical work flow is tough to visualize at times. It gets a bit messy.
  • Getting a fair distribution of leads to all of the reps has been a struggle.
  • It can be tough to test in a timely matter.
Mike Thompson | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • Although not necessarily designed for it, our sales team finds it difficult to use the product for tracking demo units.
  • The mobile version of the application falls very short. Our IT department fields a lot of complaints regarding its functionality.
  • Following application upgrades - which are frequent - we often have to rebuild some of the custom screens we created.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Drift

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 7.0
Based on 26 answers
So far it is all good with BigMachines, looking for new features since Oracle acquisition has created a lot of expectations. We have outlined our limitations (out of box functionality) in our periodic customer successor advice meetings for a while, hope we get a resolution soon. Also, the BigMachines user license fee has increased a lot in the last three years.
Eugine G Amalraj | TrustRadius Reviewer

Usability

Drift

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 4.0
Based on 6 answers
The software UI can be as complex or as simple as you need it to be (depending on the business). It does require training others on quote configuration and the order in which to build out order positions prior to configuring a quote. Once users are trained;however, it is fairly straight-forward. The UI is still more static than other new wizard/drag-and-drop models, but it get's the job done
Stephen Crane | TrustRadius Reviewer

Reliability and Availability

Drift

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 10.0
Based on 6 answers
Other than one day two years ago and an hour or two a few times since then due to data center outages, it has been very reliable
Anonymous | TrustRadius Reviewer

Performance

Drift

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 4 answers
It depends upon the day however there are so many failure points with online services, including our internet service, that this is probably closer to 9 with the latest version
Anonymous | TrustRadius Reviewer

Support Rating

Drift

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.2
Based on 6 answers
Some specific support personal was good and fixed some problems fast using proper solutions. But when one of them went to sleep when we had critical issues and they do unreported commits to our production environment which caused issues and they were hiding it?? you can not give more than a two (maybe even that is too much). They also failed to add a feature for us which also bring the grade down.
Anonymous | TrustRadius Reviewer

In-Person Training

Drift

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 8.0
Based on 2 answers
They have pretty good training. Our business analysts have been able to go to entry and advanced level training. They have a train the trainer model. Our business analyst attended training, then trained the rest of our staff.
Anonymous | TrustRadius Reviewer

Implementation Rating

Drift

No score
No answers yet
No answers on this topic

Oracle CX Sales (formerly Oracle Engagement Cloud)

Oracle CX Sales (formerly Oracle Engagement Cloud) 2.0
Based on 12 answers
It was a much more technical implementation than we thought. It involved much more code.

Future releases have made and will make administering the tool easier.

EDL consulting had one good developer, but when he was moved off, they were horrible to work with.

The BMI sales team does a “BOA” or a “Business Operation Assessment” which is extremely valuable, not only for them to scope an implementation and get more reach within the organization, but it is also a documentation of business process that most organizations don’t have. It highlights inefficiencies and allows for correction during implementation.

Having a dedicated team (in-house) for implementation is key
Anonymous | TrustRadius Reviewer

Alternatives Considered

Drift

Like I mentioned earlier, looking at Drift's UI and how it handles chat requests, it may not fare well as a dedicated support-chat system like Intercom and Zopim. Of course, their value prop is conversational marketing and lead gen through automatic bot workflows. They're trying to do too many things - like Email Sequences and Account Based Marketing for example. It would be great to see data in 12 months on how that experiment of theirs is helping the customers.
Ankurman Shrestha | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

We debated a few different options, including a home-grown custom program, uCommerce, and just using only Oracle Commerce Cloud. Since we had already decided to use Oracle Commerce Cloud over uCommerce, the integrations available between OCC, Oracle's ERP system, and Oracle CPQ definitely seemed like the easiest option with the greatest benefits. However, the cost/benefit of Oracle CPQ was more apparent when we were ready to launch more complex configurations across all of our product groups.
Michael Weissberg | TrustRadius Reviewer

Return on Investment

Drift

  • Drift has allowed us to capture more MQLs since we started using it.
  • Drift has increased customer satisfaction with our services since it enabled real-time support and communication with them.
  • Drift has allowed us to spend less time supporting users or replying to user questions, and spend more time on critical business issues, while maintaining the same level of support for our customers.
Anonymous | TrustRadius Reviewer

Oracle CX Sales (formerly Oracle Engagement Cloud)

  • As an account manager who does a lot of their own prospecting, DataFox has literally saved myself and my co-workers hours per week in prospecting. Manually finding companies and assembling lists can take a long time, but with DataFox what took hours before can now be accomplished in 15 minutes.
  • DataFox has allowed our team to reach more companies faster. Expanding our reach means more exposure, which means more demos and more closed deals.
Shane Finnegan | TrustRadius Reviewer

Screenshots

Pricing Details

Drift

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CX Sales (formerly Oracle Engagement Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Drift
8.6
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.4

Likelihood to Renew

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
7.0

Usability

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
4.0

Reliability and Availability

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
10.0

Performance

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Support Rating

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.2

In-Person Training

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
8.0

Implementation Rating

Drift
Oracle CX Sales (formerly Oracle Engagement Cloud)
2.0

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