Drift vs. Seamless.ai

It is recommended for any company; it is a comprehensive tool for teams interested in strengthening business management and improving efficiency. It allows you to automatically schedule support with customers, thus saving a lot of time. Large companies can establish a chat and communication between potential customers, answering their questions quickly; allow you to monitor and track your leads and new leads, to make it fully functional, it has a very affordable value so that it can be used in all companies, it will not affect their economic aspects.

Incentivized

Well Suited:

1. Studying TAM: And landing at your ICP to target from a business development standpoint
2. Lead Enrichment: Seamless can do it faster than most of the other tools
3. Tracking Job Changes: They've added this new functionality recently, given the fact how important it is

Not Well Suited:

1. Buyer Intent Data: Platforms like G2 and ZoomInfo are pretty good at providing buyer intent signals which is not there in seamless
2. Extensive Search Capabilities: Search is not as powerful as LinkedIn Sales Nav or ZoomInfo

Incentivized

• Easy to implement - we were up on our site in hours.
• Increases the volume and quality of buyer conversations - visitors get to value faster and qualify themselves by chatting in.
• Surfaces relevant experiences and content to people faster based on targeted use cases.
• Brings your brand to the prospect experience to stand out in the market. For example, our mascot Ollie Llama welcoming visitors on the homepage with funny llama.

• Refresh Rate of Seamless.ai is quite good. A quick way to know this is see if a lead has changed jobs recently on LinkedIn, how quickly does it get refreshed in Seamless
• Search Capabilities are decent. Not as strong as some of its competitors, but would do the job for sure.
• Exporting lead lists is a great feature and a boon for saving a lot of time. Direct CSVs can be exported and fed into the CRM.

Incentivized

• Whenever there have been challenges with the product, the team has always been hungry to fix the issues that we raise.
• In-platform reporting on conversion metrics can be improved. For example, it's not possible to report on business vs non business email capture rate (currently reported by our CSM every week), and to get the most detail about meetings that have been booked, you have to export data and review in Sheets/Excel. Drift responds quickly, and they're already working on this... so by the time you read this review, the reports will probably be fully functional in the platform.

• Better response to clients complaints
• Don't be so big that you ignore your scam salespeople
• Don't hire boiler-room sales people

The customer-facing usability is great, but managing drift from the back end can be challenging at times. This is mainly due to slow loading speeds when it comes to editing or viewing routing. Coupling this with no autosave function, changes are hard to make and can easily be lost.

The Drift team has been remarkably responsive to me. From support reps available in-app, to my account manager committed to my long-term success, to regular connections and interactions with their leadership team. They have been wholeheartedly committed to answering every question and solving every issue so that we can succeed as a team, and I can succeed as a marketer!

I have used a few different chat platforms, the most popular one being Intercom. They both have some similarities in functionalities and features. I have had more success with Drift and the calendar link/automation. I love the fact that a prospect can easily find my calendar link and book a demo without needing to speak with me.

Incentivized

Great product and great people but I am still scared and scared of giving my credit card because of my experience with Seamless scammers.

• Save time by allowing your inbound audience to access what they want immediately through Drift bots.
• Reducing friction you will increase your inbound audience engagement traffic.
• With Drift, our company has increased our qualified sales meetings booked more than 3x than when we used forms.

Incentivized

• Scaling Outbound: Seamless has obviously helped us in the past when it comes to scaling our outbound function. List of contacts and leads can be uploaded in bulk and this is extremely useful in outbounding.
• User Friendly: Onboarding the team on Seamless was quite easy. Did not, like its competitors, make the browser hand. Has most integrations with major CRMs available.
• Light on the Pocket: Usually the case with growing teams, as it is not as expensive as its direct competitors. Though the quality of lead data information might be compromised by a certain percentage.

Incentivized