Likelihood to Recommend DocSend works really great if you want to send out a doc to a prospect and want to track when they open it and what content they view. The reporting on this works really well and I've been happy with this functionality. Where it falls short is when you're trying to use it for a live demo utilizing the join.me integration. There are a lot of issues when you try to switch your screen and it only works 2/3s the time. I'd prefer an all-in-one solution instead of this Frankenstein model.
Read full review It is the most appropriate tool to quickly share documents with someone you don't want to give access to your company's own online library, yet you have to share files. It's great that there's no need to create a user, nor for uploading or downloading files. Just have in mind that the documents on the link have an expiration day!
Read full review Pros Additional information from users who have already downloaded the files or material. Additional information if the download link(s) have been resent. Password encryption if necessary. Email verification for third-party download via email. Add-ons with other platforms and applications, such as Outlook and Gmail. Seal of documents by electronic signature Read full review WeTransfer is very fast for uploading & downloading. WeTransfer allows you to see if the document was opened by the recipient & how many times. WeTransfer allows you to password protect documents. WeTransfer is extremely secure & safe to use. Read full review Cons DocSend has a newer feature called Spaces, it lets you place multiple files into a single "deal room". Unfortunately for us, we need it to support nested file structures for larger content sets. Their support team says this is on the way. I'd like to be able to change the icons for links add to Space, currently, they're a default icon. Navigating the UI is just a bit laborious, it feels like it should be easier to get to link creation since that is what you're doing 90% of the time you go to the site. Read full review The price for Pro is a bit high. A way for free users to save an address book. The offline app isn't as robust as the web client. Read full review Usability As noted previously, sometimes it can take more than once to upload and share a file if you are using Chrome. It doesn't happen often but of course it always seems to when we are on a really tight deadline. It just takes patient in those cases
Read full review Performance WeTransfer is extremely reliable 99% of the time. There has been twice in 4 years that their service was unavailable due to server outage for several hours.
Read full review Support Rating I haven’t used the support as our internal teams do a great job of fixing and supporting our DocSend use.
Read full review I've only reached out to WeTransfer support once, but they were prompt, courteous, and answered my question. I assume that future interactions would be the same, I'm looking forward to being a long term customer.
Read full review Alternatives Considered DocSend is more convenient than
DocuSign if you are already using
Dropbox , otherwise a lot of these solutions come down to pricing and preference on user interface. For us, DocSend was great until our needs changed to needing a more sophisticated contract management tool. With further integrations and API accesses in the future, I think it will be easier to have all systems communicating and working together .
Read full review Dropbox is too complex and unreliable to use. I have had many headaches with files not downloading properly, going missing or not opening. I have to spend a lot of time to figure out what I need to do. And just as you think you have everything under control, you set up a nice work environment with organized folders, you realize your storage space is up anyway! Since I've discovered WeTransfer, I never went back to
Dropbox .
Read full review Return on Investment For about $100 you can optimize all Of your pipelines that rely on decks or documents - worth it! The time you’d spend having to send each link to individual clients without tracking is well worth the $100 on the product We’ve been able to close our fundraising round and increase partnerships by utilizing DocSend - would recommend! Read full review I haven't paid for this software personally, so I'm not sure, but $12/month is very reasonable if you are constantly sharing files. WeTransfer is fairly professional, so in my opinion, links sent to clients look more professional than using a link from Google Drive or Dropbox. Read full review ScreenShots Dropbox DocSend Screenshots