Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and improve the customer experience through actionable analytics. Turn new buyers into successful users: Skilljar’s external LMS helps onboard customers and partners and turn them…
Well, Edmodo is the best e-learning platform. Even you do not have to meet your audience face to face. And there are tons of free courses in different subjects. Now everyone can join them easily and increase their general knowledge or in specific subjects. I am individually using Edmodo for creating groups for my students and our staff members. There are plenty of tools for doing different kinds of work. If you are working with pupils, then you can add their parents to the group and they can only view their child's grades. You can create assignments for your members and you can grade them using Edmodo.
Skilljar is fantastic for structured onboarding processes. If you're looking to streamline and standardize the onboarding experience for your customers, especially for software or complex products, this platform is a gem. It allows you to create step-by-step courses guiding users through functionalities, reducing confusion and accelerating their learning curve.When you need versatility in content delivery, Skilljar is spot-on. Whether it's video tutorials, interactive quizzes, downloadable resources, or live webinars, the platform accommodates various formats. It's perfect for accommodating different learning styles and ensuring engagement.
For scenarios that demand highly complex simulations or immersive learning experiences, Skilljar's capabilities might fall short. While it supports interactive elements, extremely sophisticated simulations might require additional specialized software or platforms.
Edmodo syncs with my Google Drive, making the sharing of assignments, handouts, pictures, and videos incredibly easy. Because I can store often-used materials in my Edmodo library, I can find them easily for the next time I am working on that unit.
The quizzes are easy to set up and they can be used again, so if I need to do a check for understanding on a particular topic in multiple classrooms, or use the same baseline data collection quiz for more than one semester, I need only create the quiz once.
The calendar feature for Edmodo allows me to plan my lessons days, even weeks ahead. I can keep assignments hidden until the day I plan to teach them, and if I need extra time for a lesson within a unit, adjusting the due dates is a simple drag-and-drop operation.
Unlimited courses, learning paths, quizzes, pages, plans, and certifications
Ease of use for students, administrators, and content creators
Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
Asking for and listening to customer feedback for enhancements
Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site
Although Edmodo has a nice online assessment feature, it lacks in critical areas. It is difficult to attach diagrams or charts to questions. This can be done, but they are displayed in a module which pops up in front of the question. This thus hides the questions when looking at the diagram, picture, etc.
Questions can be randomized in Edmodo when students take an assessment, which is a nice feature. Answer choices, however, cannot be randomized.
Edmodo could use a much better WYSIWYG editor. It can be difficult to incorporate equations or subscript for instance.
The analytical data offered in assessments is decent, but it would be good if the following was added: it would be good to see which answers where most commonly missed by students; it would be good if more class data was given, such as average, median, low scores.
Other LMS platforms do a much nicer job of incorporating these feature directly into the question.
You are unable to add attachments to Calendar postings. This would be a very useful feature.
Updates can get lost after a while, and are difficult to search for. Once you have a large numbers of postings, finding older postings, which very well could be assignments or assessments, can be tedious for both students and parents. Even with using the built in filter feature, this is certainly an area I could see improvement being made.
Although Edmodo has a nice Folder feature to store your materials as a teacher, it is painstaking to use once you have a large number of items in a folder. The drop and drag feature is slow, and doesn't always stick. There is no subfolder feature as well. So, although you can organize materials, other LMS platforms make it much easier to organize and share you materials with students, parents, and other colleagues.
Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
Features that allow for the translation of content to allow access to content across languages.
Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.
Edmodo is a LEARNING tool. Not "one more thing" I have to use or integrate. It was my one stop shop for everything for my classes. More importantly, I was able to watch my students grow. My students who were timid, and quiet, became my discussion leaders. Students who didn't do their homework, never missed an assignment once I started doing "e-tickets" and discussion groups. Everyone felt they had a voice, which made our classroom community that much stronger.
When I was given 100 studnets it was no problem. When I was given another 60 it was still no problem. I didn't really have much more work to do. I definately didn't have to make copies or look for old assignments for students who joined a school later than traditional one's. When students missed or were sent home, they could still be part of the learning community.
The learning curve for Skilljar is not too steep, and I've renewed our contract twice now. I've been able to add additional administrators and get them up to speed on platform functionality within a day. Plus, Skilljar provides awesome resources to help you learn how to use is. The Help Center has articles for almost everything, and when in doubt, their amazing CSMs (like ours, ...) provide exemplary support/advice.
Support through Edmodo is excellent. The communities are a really great way to get fast help because they are actively monitored, and responses are posted by other community members and the support staff. Users can also email Edmodo with suggestions, and in my experience, an Edmodo support person will respond with additional information or, at the very least, with an acknowledgement of the suggestion.
I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team
Plan a little extra time to let them play with the platform with fun assignments. This made them comfortable submitting work, finding items, communicating with me or each other
I actually utilize Google Classroom over Edmodo in most of my school functions. I still use Edmodo as a coach and club adviser but prefer Google Classroom as a classroom teacher. Google Classroom offers everything that Edmodo does but seems to be more efficient, particularly for our school as our district has paid for Google apps and each student has their own Gmail account. Additionally, Google Classroom allows students to access Google Docs and edit in real time where Edmodo has some limitations in that regard. Finally, students generally have stated that they prefer Google Classroom as the smartphone application is easier and more dynamic.
Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive
Definitely better customer service! Once the parents figured out the tool and students were proficient with it. It was an excellent way to communicate student's strengths and weaknesses in their learning.
Increased employee efficiency. Especially since teachers can share assignments easily too. And, as I've referred to many times, the grading feature is a huge time saver!
A negative impact is we have had some cyberbulling. But, used the blocking features and handled it with face-to-face interaction with the students in question and their families.
Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.
