Ellucian CRM Advance vs. Ellucian CRM Recruit

A potential student calls in and we can enter all the information in CRM right then. Ellucian CRM Advance makes it easy for when we go back a week later to see all the notes on the student rather than asking them all over again. Admissions takes the call and enters all info into CRM Advance and then Academics can just log in and see all the notes Admissions took on the student.

Incentivized

If you're using Ellucian products, CRM Recruit integrates seamlessly. That's the biggest selling feature but as a CRM/Recruitment product, it's lacking compared to some of their competitors. Especially in areas of customization.

Incentivized

• Ties fundraising efforts to alumni.
• Seamless integration from Ellucian Colleage or Banner.

Incentivized

• Integration into SIS
• Dashboards and summary charts

Incentivized

• Some of the data is not in the most intuitive location.
• The initial learning curve of the system was a bit steep, but after working with the system exclusively, our users got proficient very quickly.

Incentivized

• Customizations users can make are limited
• Feature sets are there but require customization

Incentivized

CRM Advance is very efficient and overall a great product. We have been using CRM for many many years with really no complaints. It fits our needs.

Incentivized

We actually recently dropped CRM Advance and are now live with Raisers Edge. Raisers Edge was much more user friendly and built around the fundraising experience. Integration was possible through a secure FTP interface with Ellucian Colleague. Other Blackbaud products have since been purchased to further enhance fundraising and gift giving.

Incentivized

CRM Recruit's integration with Banner is second to none, as expected. But features and ease of use it lags behind competition.

Incentivized

• We are now able to do a more effective review of applicants and see overall trends of characteristics such as source locations. This helps to focus other efforts such as marketing to support those areas and increase others.
• There is now a full picture of the needs of our students. By being able to view information in a logical progression, trend data can be identified and reacted to.

Incentivized

• Customization requires consultative services so not captured in full costing
• upgrades to base platforms can break customizations

Incentivized