eMite vs. MS SharePoint / SQL

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eMite
Score 5.8 out of 10
N/A
eMite is a BI tool from Australian company Prophecy International. The tool is designed to integrate with contact center software or ITSM software to present easily to understand analytics dashboards.N/A
MS SharePoint / SQL
Score 8.1 out of 10
N/A
MS SharePoint / SQL refers to Microsoft Sharepoint, a web-based collaborative platform, being used in tandem with Microsoft SQL Server to provide business intelligence analytics and reporting. They can provide BI content such as data connections, reports, scorecards, dashboards, and more.N/A
Pricing
eMiteMS SharePoint / SQL
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
eMiteMS SharePoint / SQL
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
eMiteMS SharePoint / SQL
Top Pros
Top Cons
Features
eMiteMS SharePoint / SQL
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
eMite
8.7
1 Ratings
7% above category average
MS SharePoint / SQL
8.9
55 Ratings
9% above category average
Pixel Perfect reports8.01 Ratings8.936 Ratings
Customizable dashboards9.01 Ratings8.853 Ratings
Report Formatting Templates9.01 Ratings9.145 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
eMite
9.0
1 Ratings
11% above category average
MS SharePoint / SQL
9.1
52 Ratings
12% above category average
Drill-down analysis10.01 Ratings8.942 Ratings
Formatting capabilities9.01 Ratings9.752 Ratings
Integration with R or other statistical packages8.01 Ratings8.030 Ratings
Report sharing and collaboration9.01 Ratings9.850 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
eMite
9.0
1 Ratings
8% above category average
MS SharePoint / SQL
9.1
56 Ratings
9% above category average
Publish to Web9.01 Ratings8.952 Ratings
Publish to PDF10.01 Ratings8.048 Ratings
Report Versioning10.01 Ratings8.845 Ratings
Report Delivery Scheduling9.01 Ratings9.740 Ratings
Delivery to Remote Servers7.01 Ratings10.032 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
eMite
8.7
1 Ratings
8% above category average
MS SharePoint / SQL
9.2
34 Ratings
14% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)9.01 Ratings9.033 Ratings
Location Analytics / Geographic Visualization8.01 Ratings10.032 Ratings
Predictive Analytics9.01 Ratings10.029 Ratings
Pattern Recognition and Data Mining00 Ratings8.01 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
eMite
8.0
1 Ratings
6% below category average
MS SharePoint / SQL
9.3
67 Ratings
9% above category average
Multi-User Support (named login)8.01 Ratings10.059 Ratings
Role-Based Security Model8.01 Ratings9.062 Ratings
Multiple Access Permission Levels (Create, Read, Delete)9.01 Ratings9.666 Ratings
Single Sign-On (SSO)7.01 Ratings9.053 Ratings
Report-Level Access Control00 Ratings9.01 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
eMite
8.5
1 Ratings
7% above category average
MS SharePoint / SQL
9.2
57 Ratings
15% above category average
Responsive Design for Web Access8.01 Ratings9.854 Ratings
Mobile Application9.01 Ratings9.133 Ratings
Dashboard / Report / Visualization Interactivity on Mobile9.01 Ratings8.038 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
eMite
8.0
1 Ratings
1% above category average
MS SharePoint / SQL
9.3
37 Ratings
16% above category average
REST API9.01 Ratings9.028 Ratings
Javascript API9.01 Ratings9.926 Ratings
iFrames7.01 Ratings9.027 Ratings
Java API8.01 Ratings9.025 Ratings
Themeable User Interface (UI)9.01 Ratings9.032 Ratings
Customizable Platform (Open Source)6.01 Ratings9.923 Ratings
Best Alternatives
eMiteMS SharePoint / SQL
Small Businesses
BrightGauge
BrightGauge
Score 9.0 out of 10
BrightGauge
BrightGauge
Score 9.0 out of 10
Medium-sized Companies
Reveal
Reveal
Score 9.9 out of 10
Reveal
Reveal
Score 9.9 out of 10
Enterprises
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
Jaspersoft Community Edition
Jaspersoft Community Edition
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eMiteMS SharePoint / SQL
Likelihood to Recommend
9.0
(1 ratings)
8.9
(74 ratings)
Likelihood to Renew
-
(0 ratings)
8.8
(7 ratings)
Usability
9.0
(1 ratings)
9.0
(7 ratings)
Support Rating
10.0
(1 ratings)
8.8
(7 ratings)
Implementation Rating
-
(0 ratings)
7.0
(2 ratings)
User Testimonials
eMiteMS SharePoint / SQL
Likelihood to Recommend
Prophecy International
eMite is well suited for small to mid scale companies. Their goal has been to aggregate data from every source and provide personalized views for both business and IT, with a presentation layer that is truly end user oriented, since the beginning. With my experience, I strongly believe that it is not very well suited for large companies.
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Microsoft
A simple and important scenario well suited is that you can configure alerts to notify you when the production server fails. another best feature is the report server is the central component of reporting services. For me something less appropriate is that the admin must ensure optimal performance for farm operations, they recommend that you install SQL Server on a dedicated server that does not run other farm roles and does not host databases for other applications.
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Pros
Prophecy International
  • Achieving granular level analytics be it for a Queue, Agent or Omnichannel Interactions.
  • Data Visualization with simple and efficient reports.
  • Robust real-time reporting.
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Microsoft
  • Flexible - able to make any changes we would like vs traditional service desk system.
  • ROI - We were already using SharePoint for internal intranet, so we are simply getting more use out of licensing we had already committed to.
  • Easy to use for end users.
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Cons
Prophecy International
  • With so much data in one dashboard, sometimes it can be overwhelming to miss out on what you were look at in first place.
  • Wish this solution had some alerting system. For example, a beep sent out from eMite when a call hits the queue.
  • Interactive Data Visualization needs to be implemented.
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Microsoft
  • It is hard to setup and nightmare
  • It requires a of infrastructure, thus it could be costly because of requirement and licensing required for everything to run smoothly
  • If it is not setup and organized properly from the beginning it could be maintenance nightmare
  • It is hard to have "test" environment to do patches or similar
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Likelihood to Renew
Prophecy International
No answers on this topic
Microsoft
This was a long-term buy-in from a corporate perspective, to remain in the SharePoint space. Migration is certainly possible, which is good for planning and having options further out. At this point, the only planned migration is to eventually move the architecture up to SharePoint/SQL 2013. At that point, we will be able to leverage some greater efficiencies, some enhanced content design and management features, and some more current social features. It is well worth a full consideration in any shop looking at a new implementation of or migration to SharePoint (although you will probably be considering 2013 versions or beyond in those discussions), but the platform should be a strong competitor to any alternatives. Realizing the capability of a fully-branded and customized website was not part of the original choice for the architecture at Lincoln, but seeing it implemented and functioning now with this capacity far beyond original expectations has certainly cemented plans to continue using it.
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Usability
Prophecy International
1. Creates the best user experience across different medias. 2. Pushes the contact center reporting to a new level. 3. eMite comes with regular KPIs out of the box, but it also allows users to fully configure their KPIs based on their specific data and requirements. 4. Browser based solution that can provide actionable insights for making complex business decisions.
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Microsoft
SharePoint is very complex. This makes usability somewhat difficult from an IT perspective. An IT generalist will be able to pick it up and run with basic tasks. More customized functions would require significant specialized training and therefore limit what a standard user would be able to achieve. From an end user perspective, it's pretty straightforward to use.
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Support Rating
Prophecy International
Support for eMite so has far has been excellent. Most of the tickets are resolved the same day. I have always seen their SLAs staying intact even for a complex situations let alone bugs that are raised to development teams. So, I never had any bad day with eMite support. They were always on dot.
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Microsoft
It's been fantastic in terms of Premier Support so far. If there is an issue and if you report if the product has an issue, they will act upon it immediately. In some cases, if you design/develop something using the platform, Microsoft appreciates it and... publishes it on their public website. But you have to wait for some time if it is a non-Premier Support issue as you may experience delays.
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Implementation Rating
Prophecy International
No answers on this topic
Microsoft
Not implemented in best practice way, there are many customizations
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Alternatives Considered
Prophecy International
eMite cuts down all the manual part[s] of getting the data and organizing [it]. This happens in the abstract layer that keeps the user in the no worry one. eMite becomes part of the solution itself rather an external application that receives data from the solution. KPI and some other complex calculations are taken care of by this wonderful analytics tool.
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Microsoft
At the time of the two large projects, SharePoint was the enterprise solution so we were required to use that. We have since lobbied the enterprise teams to review and consider Atlassian Confluence and were successful. Confluence is cheaper than Sharepoint which is why we wanted to bring that in. The enterprise has now made Confluence an enterprise solution as an alternative to SharePoint. After using both I think SharePoint has many more add-ins than Confluence. It has much more customization ability than Confluence. SharePoint is not good for mobile readiness. Confluence is so there is a difference that might lead you to Confluence over SharePoint. I would also say that SharePoint is very document-centric and that Confluence has better KM than SharePoint does. even with the use of SQL Server. We were told that we could not use Google Drive even though it had features we liked.
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Return on Investment
Prophecy International
  • Reaching out to the granular data.
  • Easy to make business decisions.
  • Increases productivity.
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Microsoft
  • I've installed SharePoint in many different industries and each industry has seen greater collaboration among their teams both locally and nationally. The ability to collaborate more efficiently has reduced the need to have employees centrally located.
  • Companies which have used SharePoint in a end user training portal have had great ROI, since they can create the content once and share with all their users who subscribe to their training service. The web content management aspect of SharePoint is a very helpful feature.
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ScreenShots