Enable vs. KnowBe4 PhishER/PhishER Plus

I find it is best when you need to connect to a computer after hours and the end user has left for the day. I can remote in to the computer without interaction and troubleshoot the issues as required. The connection is speed and works well unlike some other remote access software

Incentivized

I have been able to create customized simulated phishing campaigns that are really testing our users ability to "spot the fake." That coupled with the training campaigns that are included make it much more likely that our users will be better prepared to protect our organization by being able to recognize common industry threats, and brings awareness to less common threats that are out there. I love that they have a shared folder full of relevant, recent real-world scams that we can choose from to train our user base.

Incentivized

• Ease of use.
• Multiple company profiles.
• Track multiple software applications.
• Easy remote access.

Incentivized

• Analysis and classification of phishing emails using machine learning
• Response to reporting users with personalised emails template
• Automatic response and actions using integration with Microsoft
• Good dashboard with reporting and KPI
• Integration with others product to improve scan and analysis
• It improves users' security awareness and behavior as receiving an immediate response with the analysis result improves the ability to recognize a phishing email

Incentivized

• wake on lan doesn't work well
• command prompt access is a strange manor
• can sometimes report a machine as powered off when its actually stuck in an update cycle

Incentivized

• Enhancing the automated response capabilities, such as directly initiating remediation processes or integrating with other cybersecurity tools, could further streamline the threat management process.
• Implementing a feedback system where users can be informed about the outcome of their reported emails might encourage more proactive engagement.
• the reporting tool is not as streamlined on mobile devices as it is on desktops. Enhancing mobile functionality would be beneficial

Incentivized

Phish ER has reduced the time my team and I spend on reported emails by over 80%. With the volume of emails reported and a small team this is a must have.

It is just very easy to use. It has a good user interface on it, the items are where I expect them to be and I find it to work as I expect it to work without surprises.

Incentivized

The configuration is a bit complicated, but easy once you get the hang of it. Once configured, it is easy to manage our malicious emails that are reported by our staff.

Incentivized

I've never had to call support so I do not have an answer for this question. I find the software works well but we have a support desk who would work with them if we had back end issues

Incentivized

Support has been easy to get along with and easy to understand.

Incentivized

Work with support or rep for some basic steps, the rest is pretty straight foward.

Incentivized

This is the first software I've used for this function.

Incentivized

KnowBe4 PhishER has a lot of features that other companied does not have. Its AI capability, integration with VirusTotal, PhishRIP and PhishFlip features make it totally different from other solutions. Its Phish Alert Button directly installed on users Outlook without affecting them and the reporting technique is very simple, just clicking on the Phish Alert Button and the email will be directly reported to the KnowBe4 PhishER dashboard. KnowBe4 PhishER dashboard is a very good example of centralized dashboard where you can find all things related to that reported email.

Incentivized

• This is outside what I do
• This is outside what I do
• This is outside what I do

Incentivized

• It has greatly increased phishing / security awareness by our staff by having a designated button & process for reporting phishing emails
• It provides greater protection through the ability to delete emails from multiple recipients even if not all of them reported the email
• It saves time for me to have to evaluate whether or not an email reported is a real threat through the ML/AI/VirusTotal scores

Incentivized