ETQ headquartered in Burlington offers the ETQ Reliance Platform, a quality management solution designed to meet a business' unique quality needs and risks with an automated best practice-driven software solution.
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Ideagen Quality Management
Score 8.0 out of 10
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Ideagen Quality Management (formerly Q-Pulse, Qualtrax and Qadex) integrates with an organization's existing processes and acts as the backbone of its processes, providing workflow automations and comprehensive document management, enabling teams to identify and rectify any issues before they arise. This solution is designed to elevate an organization's performance with digital quality management solution.
ETQ Reliance is great for quality systems in which different levels of personnel are accessing common documents. The user interface and basic functionality is very intuitive, and thus easy to navigate for both novice and experienced technical users. It is also great at organizing tasks and maintaining document attributes. Overall, great for the purposes of an audit. For more advanced users, it may be limited in functionality. Data analytics and related visualization is more easily done after exporting data and manipulating in third-party software programs.
One example of where the quality management system, document module excels for us is the loading, distributing, and acknowledging documentation. We are easily able to load SOPs, guides, and policies for staff to read and then sign to state that they are aware of the contents of the documentation. This is crucial for our laboratory as we need to know if staff are aware of the Health and Safety practices and policies within the laboratory.
The training module is basic. If your training program is more complicated than simple onboarding training, then the Q-Pulse training module will be a bit of a challenge. It's not impossible to use, but there are better programs out there. I understand though, that this is an area that is being improved on soon.
Q-Pulse QMS is totally integrated into our organization now. It does the job nicely and to change it would cause unnecessary disruption to our operation.
The Q-Pulse QMS client works great in our organization within the head office as the server is hosted on-premises. Remote locations connect in through Citrix, which reduces the usability. However, Q-Pulse QMS is currently transitioning to a web-based model, which will remove this problem. Once the system is fully web based, then this will no longer be an issue.
At the basic support level, you get adequate support, but you are likely to be passed around from one tech support rep to another even on the same problem. Some of the support staff are both technically strong and have good interpersonal communication skills, others less so for the latter. Recently it seems that ETQ wants to monetize more of their support services both in multi-level support as well as in seeming to move some services from included in annual support to a fee basis (for on-premise deployment).
The support team for Q-Pulse QMS is fantastic. Ideagen has invested a lot in this area, opening offices all around the world. Q-Pulse QMS product managers are also very responsive to requests and improvement suggestions. Ideagen also hosts annual conferences, which bring their customers together where ideas can be shared and we can meet the people developing the program.
Prior to ETQ we were using spreadsheets and shared drives and the ability to pull information was challenging. It was a very manual process done by many people. Now, it is somewhat manually input by one or two people and the retrieval of information can be done by anyone anywhere with ease.
A lot of users find it difficult in using software such as MTeams and MS SharePoint when compared to using Ideagen Quality Management (Q-Pulse). Ideagen Quality Management (Q-Pulse) allows you to keep a better audit trail in my opinion. It allows me to know who has read and acknowledged the document, who has approved the document and who has even distributed it.
Has saved a lot of time in preparing for audits. In an organization with multiple franchises, the cost savings from reduced man-hours is well in the $500K+ per year range.
Cloud capability has saved on document storage and hardware costs. The cost of storing online is low and has saved up to $100K per year in hardware and data maintenance costs.
Reduced need for third-party document control applications. ETQ Reliance has eliminated the need for other software applications to support quality document maintenance.
Hard to quantify in numbers., but Q-Pulse QMS has provided a large increase in regulatory compliance. Regulatory and customer audits routinely return positive results and compliments to Q-Pulse QMS.
