Likelihood to Recommend FastSpring will be well suited for a company that needs simple checkout solution. As a bonus, you'll get a nice checkout flow. If you're a company that doesn't have the time to concentrate and becomes an expert in data security, currency conversion, global tax management, or fraud detection – this will be a great fit. It's appropriate for anyone who doesn't want to waste time on managing support for their e-commerce business.
Read full review Maxio (previously SaaSOptics + Chargify)
In my opinion, Maxio is well suited for a large company with simple products/billing scenarios and 10s of thousands of dollars available to waste on implementation, learning curve, and mistakes. For any other company, I do not advise purchasing Maxio.
Read full review Pros FastSpring makes the process of selling ebooks from my website quite painless and virtually invisible for me. I let FastSpring handle all details of the transactions, and I rarely have to get involved directly with the customers who purchase the books. FastSpring is very responsive with respect to technical and customer support. I have had a few occasions when a customer was having difficulty completing a purchase transaction, and FastSpring has always been responsive and helpful in resolving such problems quickly and efficiently. FastSpring offers a flexible set of options for customizing ordering pages that can be included in my website. There are many options, such as promotional coupons, discounts, multiple file downloads, and others. Read full review Maxio (previously SaaSOptics + Chargify)
Managing deferred revenue. Contract management is flexible and allows us to see data that we never had before. Billing is painless and is now done within a couple hours. Previously it would take at least 1-2 days. Business Metrics and Reporting. Read full review Cons They should work on integrations, just like other providers offering a script needs to be installed on the site, then the payment forms can be integrated easily Interface seems old, maybe they can work on it Sometimes, we saw duplicate payments on recurring payments WordPress Integration Read full review Maxio (previously SaaSOptics + Chargify)
Options for Cash-based businesses. While it's not GAAP compliant and most users are accrual, many SaaS start ups are still small and operating on a cash basis. Commissions Module since SO already has all our data intergrations So many different features and data entry points that manual data entry errors are common Read full review Likelihood to Renew Maxio (previously SaaSOptics + Chargify)
They are a crucial piece of what we do. We hope to have them as a vendor for a long time to come.
Read full review Support Rating Maxio (previously SaaSOptics + Chargify)
They are willing to help with most challenges and are pretty easy to get ahold of by phone. They are limited in their reach, when it comes to bulk cancellations, along with some other bulk edits. It is no fault to them, Chargify is just a system that hasn’t been upgraded much over the years.
Read full review Alternatives Considered FastSpring provides an easier solution, and definitely a much better fit for our configuration, which doesn't require a lot of power, just an easy workflow with a single product to purchase, to provide the most straightforward experience to the user. With FastSpring we have been able to accomplish this task in few weeks of integration, and a great help from FastSpring support, which has been the greatest benefit of choosing FastSpring as a partner.
Read full review Maxio (previously SaaSOptics + Chargify)
I inherited SaaSOptics from several predecessors that worked on it before me. I believe they used
Chargebee or
Chargify before SaaSOptics, but I haven't used them. I pray that the market comes up with a better product for subscription revenue management, SaaS metric reporting, and financial projections. Unfortunately, I don't have the time or the team to be able to successfully complete the transition to new software at this time, so I feel like I'm stuck with SaaSOptics at this point
Read full review Return on Investment FastSpring has been vital to my company's online ordering process. I have seen some other companies go out of business, leaving software developers scrambling to find new payment processors. I have no worries about the stability of FastSpring, they do a great job and deserve my business. FastSpring makes it possible to me to have an online and professional looking web store - without writing all of the software myself. Read full review Maxio (previously SaaSOptics + Chargify)
Limitations in Chargify's invoicing capability has resulted in our finance team having to manually send invoices from our accounting system. This has resulted in 10-15 hours a week of resource wasted on something that Chargify should automatically do. If this isn't addressed, then the wasted time will increase as we scale. Read full review ScreenShots