FastSpring vs. Oracle Utilities Customer Care and Billing

FastSpring will be well suited for a company that needs simple checkout solution. As a bonus, you'll get a nice checkout flow. If you're a company that doesn't have the time to concentrate and becomes an expert in data security, currency conversion, global tax management, or fraud detection – this will be a great fit. It's appropriate for anyone who doesn't want to waste time on managing support for their e-commerce business.

Incentivized

Oracle Customer Care and Billing is well suited for smaller to mid size companies. I don't believe that it is structured in a way, currently, that is easy to use for larger utilities. For smaller to mid size utilities, with less data and customers, Oracle Customer Care and Billing will perform quicker and appear less cluttered. The utility I work at serves 600k+ customers.

Incentivized

• Integration with other licensing platforms.
• Multiple forms of electronic payment accepted.
• Easy, effective and nice UI for the final user.

Incentivized

• It is highly configurable.
• It is highly extendable and customizable.
• Its base batch programs allow you to perform most billing functions with no intervention.

Incentivized

• FastSpring uses 2 separate GUIs for store owners. Some features work with one GUI implementation and not the other one.
• Some other providers do provide lower credit card processing fees, compared with FastSpring. But I have been very happy dealing with FastSpring overall in terms of support and overall usability - so I am happy to continue using FastSpring. If I was selling 10x or 100x my current sales volume, I might consider a change, but I have no plans to change at the present time.

Incentivized

• As much as I believe CCB is a user-friendly interface, I also believe it has room to be even simpler and easier to use and navigate.

Incentivized

We spent a lot of time reviewing the Oracle products and we have invested a lot of time, money and resources into utilizing it. It is a good product and we are happy with how effective it has been for us. Good Choice!

Incentivized

Good support. It's knowledgeable and best used for consulting.

Incentivized

I have been using FastSpring consistently for the past nine years, and I cannot now recall what other products I considered when I selected FastSpring. I am not currently aware of any other company that would handle my type of business any better than FastSpring.

Incentivized

Previously, my company was on an aging mainframe system. The cost and effort to move to Oracle Customer Care and Billing, as well as integrate with the Oracle Utility MDM and MWM modules, was done out of necessity but also larger external acceptance and innovation. By this, I mean that Oracle's product line was growing quicker with newer features than the competitor we weighed (SAP).

Incentivized

• With the addition of this new "Risk Assement Fee", they have CREATED a problem for me in that I have to find a new e-Commerce platform. We had a good ROI with them for 7 years but that has changed now.

Incentivized

• I'm not aware of any negative impacts implementing the application had from a financial perspective

Incentivized