TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Flowlu

    Score9 out of 10
    N/AFlowlu is a business operating platform from Cloud Solutions Global FZCO, based in Dubai. Designed to contain all essential tools for project, task, finance, and customer management, Flowlu provides an overview of everything that is going on in a company.

    $12

    per month per user

    Zendesk Sell

    Score9.7 out of 10
    N/AZendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…

    $19

    per seat/month billed annually

    Pricing
    FlowluZendesk Sell
    Editions & Modules
    Essential
    $12
    per month per seat
    Advanced
    $22
    per month per user
    Ultimate
    Custom
    per month per seat
    Sell Team
    $19.00
    per seat/month billed annually
    Reach prospecting enrichment add-on (requires a Sell Subscription)
    $27.00
    Per User Per Month (billed annually)
    Sell Professional
    $49.00
    per seat/month billed annually
    Sell Enterprise
    $99.00
    per seat/month billed annually
    Sell Elite
    $199.00
    per seat/month billed annually
    Offerings
    Pricing Offerings
    FlowluZendesk Sell
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details25% discount for annual pricing.—
    More Pricing Information
    Community Pulse
    FlowluZendesk Sell
    Considered Both Products
    Flowlu
    No answer on this topic
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    49 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    50 Answers
    No answers on this topic
    Happy with the feature set
    98%
    Happy with the feature set
    49 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    47 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    50 Answers
    No answers on this topic
    Features
    FlowluZendesk Sell
    Project Management
    Comparison of Project Management features of Flowlu and Zendesk Sell
    Feature
    Flowlu
    8.3
    50 Ratings
    8% above category average
    Zendesk Sell
    -
    Ratings
    Task Management8.749 Ratings00 Ratings
    Resource Management8.938 Ratings00 Ratings
    Gantt Charts7.930 Ratings00 Ratings
    Scheduling8.142 Ratings00 Ratings
    Workflow Automation8.646 Ratings00 Ratings
    Team Collaboration8.648 Ratings00 Ratings
    Support for Agile Methodology9.042 Ratings00 Ratings
    Support for Waterfall Methodology7.721 Ratings00 Ratings
    Document Management8.244 Ratings00 Ratings
    Email integration9.043 Ratings00 Ratings
    Mobile Access7.538 Ratings00 Ratings
    Timesheet Tracking7.937 Ratings00 Ratings
    Change request and Case Management7.924 Ratings00 Ratings
    Budget and Expense Management8.335 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Flowlu and Zendesk Sell
    Feature
    Flowlu
    8.2
    44 Ratings
    7% above category average
    Zendesk Sell
    -
    Ratings
    Quotes/estimates8.036 Ratings00 Ratings
    Invoicing9.043 Ratings00 Ratings
    Project & financial reporting8.439 Ratings00 Ratings
    Integration with accounting software7.522 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Flowlu and Zendesk Sell
    Feature
    Flowlu
    -
    Ratings
    Zendesk Sell
    6.6
    15 Ratings
    17% below category average
    Customer data management / contact management00 Ratings8.914 Ratings
    Workflow management00 Ratings6.115 Ratings
    Territory management00 Ratings4.98 Ratings
    Opportunity management00 Ratings7.913 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings6.915 Ratings
    Contract management00 Ratings5.410 Ratings
    Quote & order management00 Ratings3.97 Ratings
    Interaction tracking00 Ratings7.915 Ratings
    Channel / partner relationship management00 Ratings7.811 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Flowlu and Zendesk Sell
    Feature
    Flowlu
    -
    Ratings
    Zendesk Sell
    9.0
    12 Ratings
    16% above category average
    Case management00 Ratings9.07 Ratings
    Call center management00 Ratings9.08 Ratings
    Help desk management00 Ratings9.011 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Flowlu and Zendesk Sell
    Feature
    Flowlu
    -
    Ratings
    Zendesk Sell
    6.9
    12 Ratings
    11% below category average
    Lead management00 Ratings6.012 Ratings
    Email marketing00 Ratings7.89 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Flowlu and Zendesk Sell
    Feature
    Flowlu
    -
    Ratings
    Zendesk Sell
    5.3
    13 Ratings
    37% below category average
    Task management00 Ratings8.013 Ratings
    Billing and invoicing management00 Ratings1.05 Ratings
    Reporting00 Ratings7.013 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Flowlu and Zendesk Sell
    Feature
    Flowlu
    -
    Ratings
    Zendesk Sell
    8.2
    15 Ratings
    7% above category average
    Forecasting00 Ratings7.812 Ratings
    Pipeline visualization00 Ratings7.914 Ratings
    Customizable reports00 Ratings9.014 Ratings
    Customization
    Comparison of Customization features of Flowlu and Zendesk Sell
    Feature
    Flowlu
    -
    Ratings
    Zendesk Sell
    4.2
    15 Ratings
    58% below category average
    Custom fields00 Ratings7.815 Ratings
    Custom objects00 Ratings4.910 Ratings
    Scripting environment00 Ratings1.16 Ratings
    API for custom integration00 Ratings3.08 Ratings
    Security
    Comparison of Security features of Flowlu and Zendesk Sell
    Feature
    Flowlu
    -
    Ratings
    Zendesk Sell
    9.5
    14 Ratings
    12% above category average
    Single sign-on capability00 Ratings9.912 Ratings
    Role-based user permissions00 Ratings9.011 Ratings
    Social CRM
    Comparison of Social CRM features of Flowlu and Zendesk Sell
    Feature
    Flowlu
    -
    Ratings
    Zendesk Sell
    4.0
    5 Ratings
    61% below category average
    Social data00 Ratings1.04 Ratings
    Social engagement00 Ratings6.95 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Flowlu and Zendesk Sell
    Feature
    Flowlu
    -
    Ratings
    Zendesk Sell
    5.4
    7 Ratings
    33% below category average
    Marketing automation00 Ratings9.87 Ratings
    Compensation management00 Ratings1.03 Ratings
    Platform
    Comparison of Platform features of Flowlu and Zendesk Sell
    Feature
    Flowlu
    -
    Ratings
    Zendesk Sell
    8.0
    13 Ratings
    5% above category average
    Mobile access00 Ratings8.013 Ratings
    Best Alternatives
    FlowluZendesk Sell
    Small Businesses
    Any.do
    Score8 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FlowluZendesk Sell
    Likelihood to Recommend
    6.8
    (50 ratings)
    10.0
    (15 ratings)
    Likelihood to Renew
    8.6
    (3 ratings)
    9.0
    (2 ratings)
    Usability
    8.7
    (50 ratings)
    8.9
    (4 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    6.1
    (50 ratings)
    8.8
    (4 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    FlowluZendesk Sell
    Likelihood to Recommend
    Flowlu
    To manage the workflows of our business, we used a number of tools before we began using Flowlu. It combines CRM, project & task management, team communication, invoicing, and account management into a single tool. We are able to save a lot of time and effort by using this all-in-one solution.
    Read full review
    Zendesk
    Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
    Incentivized
    Read full review
    Pros
    Flowlu
    • The system of adding only the features you need by installing as separated modules makes it easy to learn without being overwhelmed by the lots of features.
    • I really like its structure and clear interface. Not wasting much time by searching for the right buttons and settings. Looks like the developers use their own tool for everyday work
    • Flowlu offers a custom domain option to fully integrate fully it into our company toolbox. This helps offering a seamless experience for our clients.
    • The elaborated invoice module was the final argument for us to switch to Flowlu.
    Read full review
    Zendesk
    • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
    • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
    • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
    • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
    Incentivized
    Read full review
    Cons
    Flowlu
    • Flowlu should allow user to import their own invoice into app
    • Fellow should have their own email marketing system
    • It should integrate woo-commerce, a big e-commerce platform on WordPress. This will support users will in managing and sending emails to their customers.
    Read full review
    Zendesk
    • There was no ability to add prospects from a company domain or email to auto-fill any data.
    • You had to type in all of the data you gathered about that prospect.
    • The default only gave you two phone numbers for the company, too few.
    Incentivized
    Read full review
    Likelihood to Renew
    Flowlu
    I have found Flowlu while searching [for] a collaborative tool for a friend's non-profit organization. As I read the description and made a trial test, I fell in love with the tool. So we are definitely going to renew. Not only because the delivered solutions are great but also because Flowlu's roadmap seems very [promising].
    Read full review
    Zendesk
    The integration with the other Zendesk products is key. Allows other people in the company, such as support, to be involved in the sales process.
    Incentivized
    Read full review
    Usability
    Flowlu
    They have a great onboarding checklist and if you follow it you will be able to use the software. That is easy to use in my book. Flowlu has also the ability to turn on and off apps that you use or not which makes it tailored to the business needs.
    Read full review
    Zendesk
    I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
    Incentivized
    Read full review
    Reliability and Availability
    Flowlu
    No answers on this topic
    Zendesk
    Always available and easy connection from Zendesk Support
    Incentivized
    Read full review
    Performance
    Flowlu
    No answers on this topic
    Zendesk
    Never any latency issues
    Incentivized
    Read full review
    Support Rating
    Flowlu
    Great Support normally they respond in a few hours, which is very good, the knowledge base is good and the facebook groups are also very responsive. We are finding many videos online which are explaining Flowlu more and more daily.
    Incentivized
    Read full review
    Zendesk
    Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
    Incentivized
    Read full review
    Online Training
    Flowlu
    No answers on this topic
    Zendesk
    This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
    Incentivized
    Read full review
    Implementation Rating
    Flowlu
    No answers on this topic
    Zendesk
    Simple, and straight forward.
    Incentivized
    Read full review
    Alternatives Considered
    Flowlu
    Flowlu is easier to use and has more features, with more coming. ClickUp feels like it's more 'open' for any type of business with a lot of customization, whereas Flowlu feels like it was created for niches like my own, yet it can easily and quickly be customized for any type of business
    Read full review
    Zendesk
    Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
    Read full review
    Scalability
    Flowlu
    No answers on this topic
    Zendesk
    Always on, always available.
    Incentivized
    Read full review
    Return on Investment
    Flowlu
    • Time invested in learning the app was huge, there's no go-to resource center and currently their knowledge is scattered (YouTube videos, Knowledge Base, API docs etc)
    • We are able to cancel subscriptions of some of the other CRM and project management apps as the needs are covered by Flowlu
    • There's a significant productivity boost after learning the app but this is not quite measurable just yet
    Read full review
    Zendesk
    • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
    • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
    Incentivized
    Read full review
    ScreenShots

    Flowlu Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshot