What users are saying about
53 Ratings
68 Ratings
53 Ratings
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Score 7.9 out of 100
68 Ratings
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Score 7.7 out of 100

Feature Set Ratings

    Project Management

    8.0

    Flowlu

    80%

    Zendesk Sell

    Feature Set Not Supported
    N/A
    Flowlu ranks higher in 14/14 features

    Task Management

    8.5
    85%
    49 Ratings
    N/A
    0 Ratings

    Resource Management

    8.1
    81%
    38 Ratings
    N/A
    0 Ratings

    Gantt Charts

    8.0
    80%
    30 Ratings
    N/A
    0 Ratings

    Scheduling

    8.1
    81%
    42 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.2
    82%
    46 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.3
    83%
    48 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.3
    83%
    42 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    7.7
    77%
    21 Ratings
    N/A
    0 Ratings

    Document Management

    7.7
    77%
    44 Ratings
    N/A
    0 Ratings

    Email integration

    8.4
    84%
    43 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.0
    80%
    38 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    7.8
    78%
    37 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    7.7
    77%
    24 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    7.8
    78%
    35 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.9

    Flowlu

    79%

    Zendesk Sell

    Feature Set Not Supported
    N/A
    Flowlu ranks higher in 4/4 features

    Quotes/estimates

    8.0
    80%
    36 Ratings
    N/A
    0 Ratings

    Invoicing

    8.2
    82%
    43 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.0
    80%
    39 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.5
    75%
    22 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Flowlu

    Feature Set Not Supported
    N/A
    6.1

    Zendesk Sell

    61%
    Zendesk Sell ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    7.9
    79%
    14 Ratings

    Workflow management

    N/A
    0 Ratings
    6.7
    67%
    15 Ratings

    Territory management

    N/A
    0 Ratings
    4.8
    48%
    8 Ratings

    Opportunity management

    N/A
    0 Ratings
    6.3
    63%
    13 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    6.2
    62%
    15 Ratings

    Contract management

    N/A
    0 Ratings
    5.4
    54%
    10 Ratings

    Quote & order management

    N/A
    0 Ratings
    3.9
    39%
    7 Ratings

    Interaction tracking

    N/A
    0 Ratings
    7.0
    70%
    15 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    6.4
    64%
    11 Ratings

    Customer Service & Support

    Flowlu

    Feature Set Not Supported
    N/A
    8.9

    Zendesk Sell

    89%
    Zendesk Sell ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.8
    88%
    7 Ratings

    Call center management

    N/A
    0 Ratings
    8.7
    87%
    8 Ratings

    Help desk management

    N/A
    0 Ratings
    9.1
    91%
    11 Ratings

    Marketing Automation

    Flowlu

    Feature Set Not Supported
    N/A
    7.0

    Zendesk Sell

    70%
    Zendesk Sell ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    6.3
    63%
    12 Ratings

    Email marketing

    N/A
    0 Ratings
    7.7
    77%
    9 Ratings

    CRM Project Management

    Flowlu

    Feature Set Not Supported
    N/A
    5.3

    Zendesk Sell

    53%
    Zendesk Sell ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.6
    76%
    13 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    1.0
    10%
    5 Ratings

    Reporting

    N/A
    0 Ratings
    7.2
    72%
    13 Ratings

    CRM Reporting & Analytics

    Flowlu

    Feature Set Not Supported
    N/A
    7.1

    Zendesk Sell

    71%
    Zendesk Sell ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    5.9
    59%
    12 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    6.3
    63%
    14 Ratings

    Customizable reports

    N/A
    0 Ratings
    9.2
    92%
    14 Ratings

    Customization

    Flowlu

    Feature Set Not Supported
    N/A
    3.7

    Zendesk Sell

    37%
    Zendesk Sell ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    6.0
    60%
    15 Ratings

    Custom objects

    N/A
    0 Ratings
    4.8
    48%
    10 Ratings

    Scripting environment

    N/A
    0 Ratings
    1.1
    11%
    6 Ratings

    API for custom integration

    N/A
    0 Ratings
    3.0
    30%
    8 Ratings

    Security

    Flowlu

    Feature Set Not Supported
    N/A
    9.2

    Zendesk Sell

    92%
    Zendesk Sell ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    9.1
    91%
    12 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    9.2
    92%
    11 Ratings

    Social CRM

    Flowlu

    Feature Set Not Supported
    N/A
    3.9

    Zendesk Sell

    39%
    Zendesk Sell ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    1.0
    10%
    4 Ratings

    Social engagement

    N/A
    0 Ratings
    6.8
    68%
    5 Ratings

    Integrations with 3rd-party Software

    Flowlu

    Feature Set Not Supported
    N/A
    5.3

    Zendesk Sell

    53%
    Zendesk Sell ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    9.6
    96%
    7 Ratings

    Compensation management

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Platform

    Flowlu

    Feature Set Not Supported
    N/A
    8.2

    Zendesk Sell

    82%
    Zendesk Sell ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.2
    82%
    13 Ratings

    Attribute Ratings

    • Flowlu is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.4

    Flowlu

    84%
    50 Ratings
    8.1

    Zendesk Sell

    81%
    15 Ratings

    Likelihood to Renew

    8.5

    Flowlu

    85%
    3 Ratings
    3.0

    Zendesk Sell

    30%
    1 Rating

    Usability

    8.6

    Flowlu

    86%
    50 Ratings
    8.5

    Zendesk Sell

    85%
    4 Ratings

    Support Rating

    8.3

    Flowlu

    83%
    50 Ratings
    7.5

    Zendesk Sell

    75%
    5 Ratings

    Online Training

    Flowlu

    N/A
    0 Ratings
    7.0

    Zendesk Sell

    70%
    1 Rating

    Implementation Rating

    Flowlu

    N/A
    0 Ratings
    8.0

    Zendesk Sell

    80%
    2 Ratings

    Likelihood to Recommend

    Flowlu

    To manage the workflows of our business, we used a number of tools before we began using Flowlu. It combines CRM, project & task management, team communication, invoicing, and account management into a single tool. We are able to save a lot of time and effort by using this all-in-one solution.
    Read full review

    Zendesk

    Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
    Read full review

    Pros

    Flowlu

    • The system of adding only the features you need by installing as separated modules makes it easy to learn without being overwhelmed by the lots of features.
    • I really like its structure and clear interface. Not wasting much time by searching for the right buttons and settings. Looks like the developers use their own tool for everyday work
    • Flowlu offers a custom domain option to fully integrate fully it into our company toolbox. This helps offering a seamless experience for our clients.
    • The elaborated invoice module was the final argument for us to switch to Flowlu.
    Read full review

    Zendesk

    • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
    • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
    • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
    • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
    Read full review

    Cons

    Flowlu

    • Flowlu should allow user to import their own invoice into app
    • Fellow should have their own email marketing system
    • It should integrate woo-commerce, a big e-commerce platform on WordPress. This will support users will in managing and sending emails to their customers.
    Read full review

    Zendesk

    • There was no ability to add prospects from a company domain or email to auto-fill any data.
    • You had to type in all of the data you gathered about that prospect.
    • The default only gave you two phone numbers for the company, too few.
    Read full review

    Pricing Details

    Flowlu

    Starting Price

    Editions & Modules

    Flowlu editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Zendesk Sell

      Starting Price

      $19 per seat/month billed annually

      Editions & Modules

      Zendesk Sell editions and modules pricing
      EditionModules
      Sell Team$19.001
      Sell Professional$49.002
      Sell Enterprise$99.003
      Sell Elite$199.004
      Reach prospecting enrichment add-on (requires a Sell Subscription)$27.005

      Footnotes

      1. per seat/month billed annually
      2. per seat/month billed annually
      3. per seat/month billed annually
      4. per seat/month billed annually
      5. Per User Per Month (billed annually)

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Flowlu

      I have found Flowlu while searching [for] a collaborative tool for a friend's non-profit organization. As I read the description and made a trial test, I fell in love with the tool. So we are definitely going to renew. Not only because the delivered solutions are great but also because Flowlu's roadmap seems very [promising].
      Read full review

      Zendesk

      We have moved on to a more robust option of CMS.
      Read full review

      Usability

      Flowlu

      They have a great onboarding checklist and if you follow it you will be able to use the software. That is easy to use in my book. Flowlu has also the ability to turn on and off apps that you use or not which makes it tailored to the business needs.
      Read full review

      Zendesk

      I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
      Read full review

      Support Rating

      Flowlu

      Great Support normally they respond in a few hours, which is very good, the knowledge base is good and the facebook groups are also very responsive. We are finding many videos online which are explaining Flowlu more and more daily.
      Read full review

      Zendesk

      Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
      Read full review

      Online Training

      Flowlu

      No answers on this topic

      Zendesk

      This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
      Read full review

      Implementation Rating

      Flowlu

      No answers on this topic

      Zendesk

      Simple, and straight forward.
      Read full review

      Alternatives Considered

      Flowlu

      Flowlu is easier to use and has more features, with more coming. ClickUp feels like it's more 'open' for any type of business with a lot of customization, whereas Flowlu feels like it was created for niches like my own, yet it can easily and quickly be customized for any type of business
      Read full review

      Zendesk

      Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
      Read full review

      Return on Investment

      Flowlu

      • Time invested in learning the app was huge, there's no go-to resource center and currently their knowledge is scattered (YouTube videos, Knowledge Base, API docs etc)
      • We are able to cancel subscriptions of some of the other CRM and project management apps as the needs are covered by Flowlu
      • There's a significant productivity boost after learning the app but this is not quite measurable just yet
      Read full review

      Zendesk

      • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
      • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
      Read full review

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