What users are saying about
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54 Ratings
59 Ratings

Flowlu

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54 Ratings
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Score 9.7 out of 100
59 Ratings
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Score 7 out of 100

Likelihood to Recommend

Flowlu

To manage the workflows of our business, we used a number of tools before we began using Flowlu. It combines CRM, project & task management, team communication, invoicing, and account management into a single tool. We are able to save a lot of time and effort by using this all-in-one solution.
Anonymous | TrustRadius Reviewer

Zendesk Sell

Zendesk sell is best for organizations that want a clean and simple, yet powerfully effective CRM tool. It's intuitive, extremely user-friendly, supplies lots of video tutorials and access to the California team for FAQ's, and has all the features other, more complicated, expensive CRM's have. Great for institutions that have a need to tailor their database to fit your needs; and track sales, tasks, and pipeline projects in graphic form. It's affordable and has a great app for mobile phones that allows access to contacts, notes, tasks, and a workable platform while on the go in real time. It's simple to teach new users how to navigate and utilize. Adding or deleting users is simple, and access to the CRM information can be limited/private or made public for the entire team to access. Not as costly as some of the competing products, so if you are on a tight budget this may be the tool for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Flowlu
8.0
Zendesk Sell
Task Management
Flowlu
8.4
Zendesk Sell
Resource Management
Flowlu
7.9
Zendesk Sell
Gantt Charts
Flowlu
8.0
Zendesk Sell
Scheduling
Flowlu
8.1
Zendesk Sell
Workflow Automation
Flowlu
8.1
Zendesk Sell
Team Collaboration
Flowlu
8.3
Zendesk Sell
Support for Agile Methodology
Flowlu
8.2
Zendesk Sell
Support for Waterfall Methodology
Flowlu
7.7
Zendesk Sell
Document Management
Flowlu
7.6
Zendesk Sell
Email integration
Flowlu
8.3
Zendesk Sell
Mobile Access
Flowlu
8.1
Zendesk Sell
Timesheet Tracking
Flowlu
7.8
Zendesk Sell
Change request and Case Management
Flowlu
7.8
Zendesk Sell
Budget and Expense Management
Flowlu
7.7
Zendesk Sell

Professional Services Automation

Flowlu
7.9
Zendesk Sell
Quotes/estimates
Flowlu
8.0
Zendesk Sell
Invoicing
Flowlu
8.1
Zendesk Sell
Project & financial reporting
Flowlu
8.0
Zendesk Sell
Integration with accounting software
Flowlu
7.5
Zendesk Sell

Sales Force Automation

Flowlu
Zendesk Sell
5.3
Customer data management / contact management
Flowlu
Zendesk Sell
7.1
Workflow management
Flowlu
Zendesk Sell
6.5
Territory management
Flowlu
Zendesk Sell
3.6
Opportunity management
Flowlu
Zendesk Sell
4.5
Integration with email client (e.g., Outlook or Gmail)
Flowlu
Zendesk Sell
6.4
Contract management
Flowlu
Zendesk Sell
6.0
Quote & order management
Flowlu
Zendesk Sell
3.0
Interaction tracking
Flowlu
Zendesk Sell
6.2
Channel / partner relationship management
Flowlu
Zendesk Sell
4.1

Customer Service & Support

Flowlu
Zendesk Sell
4.8
Case management
Flowlu
Zendesk Sell
4.2
Call center management
Flowlu
Zendesk Sell
4.1
Help desk management
Flowlu
Zendesk Sell
6.1

Marketing Automation

Flowlu
Zendesk Sell
5.7
Lead management
Flowlu
Zendesk Sell
5.6
Email marketing
Flowlu
Zendesk Sell
5.8

CRM Project Management

Flowlu
Zendesk Sell
6.3
Task management
Flowlu
Zendesk Sell
6.5
Billing and invoicing management
Flowlu
Zendesk Sell
6.2
Reporting
Flowlu
Zendesk Sell
6.1

CRM Reporting & Analytics

Flowlu
Zendesk Sell
4.6
Forecasting
Flowlu
Zendesk Sell
2.2
Pipeline visualization
Flowlu
Zendesk Sell
4.8
Customizable reports
Flowlu
Zendesk Sell
6.7

Customization

Flowlu
Zendesk Sell
5.6
Custom fields
Flowlu
Zendesk Sell
5.3
Custom objects
Flowlu
Zendesk Sell
4.9
Scripting environment
Flowlu
Zendesk Sell
4.9
API for custom integration
Flowlu
Zendesk Sell
7.1

Security

Flowlu
Zendesk Sell
6.5
Single sign-on capability
Flowlu
Zendesk Sell
5.5
Role-based user permissions
Flowlu
Zendesk Sell
7.4

Social CRM

Flowlu
Zendesk Sell
3.0
Social data
Flowlu
Zendesk Sell
1.1
Social engagement
Flowlu
Zendesk Sell
4.9

Integrations with 3rd-party Software

Flowlu
Zendesk Sell
6.5
Marketing automation
Flowlu
Zendesk Sell
7.4
Compensation management
Flowlu
Zendesk Sell
5.5

Platform

Flowlu
Zendesk Sell
7.8
Mobile access
Flowlu
Zendesk Sell
7.8

Pros

Flowlu

  • The system of adding only the features you need by installing as separated modules makes it easy to learn without being overwhelmed by the lots of features.
  • I really like its structure and clear interface. Not wasting much time by searching for the right buttons and settings. Looks like the developers use their own tool for everyday work
  • Flowlu offers a custom domain option to fully integrate fully it into our company toolbox. This helps offering a seamless experience for our clients.
  • The elaborated invoice module was the final argument for us to switch to Flowlu.
Bernhard Wiesner | TrustRadius Reviewer

Zendesk Sell

  • My favorite piece is the Tasks connected to the Clients OR the Deals themselves that keep the process moving with the right steps, and helps our team from doubling our work, or missing a piece that is crucial for the completion of the sale.
  • The email integration helps to keep all things housed in one place also, so that you're not bouncing back and forth in multiple platforms to stay on top of the orders.
  • Customizations are a HUGE part of why we use Base CRM right now. We can make sure we are recording all of the right information, and not wasting time by having to fill in or skip over content that doesn't apply to our business model.
  • I also like the ability to tied Deals to multiple people, especially as Referrals come across, so we don't forget how we got in touch with different clients.
bryan robison | TrustRadius Reviewer

Cons

Flowlu

  • Flowlu should allow user to import their own invoice into app
  • Fellow should have their own email marketing system
  • It should integrate woo-commerce, a big e-commerce platform on WordPress. This will support users will in managing and sending emails to their customers.
SUNNY NGUYEN | TrustRadius Reviewer

Zendesk Sell

  • There was no ability to add prospects from a company domain or email to auto-fill any data.
  • You had to type in all of the data you gathered about that prospect.
  • The default only gave you two phone numbers for the company, too few.
Leif Johnson | TrustRadius Reviewer

Likelihood to Renew

Flowlu

Flowlu 8.5
Based on 3 answers
I have found Flowlu while searching [for] a collaborative tool for a friend's non-profit organization. As I read the description and made a trial test, I fell in love with the tool. So we are definitely going to renew. Not only because the delivered solutions are great but also because Flowlu's roadmap seems very [promising].
Alexei Propartovich | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 3.0
Based on 1 answer
We have moved on to a more robust option of CMS.
Jeremy Doyle | TrustRadius Reviewer

Usability

Flowlu

Flowlu 8.5
Based on 49 answers
They have a great onboarding checklist and if you follow it you will be able to use the software. That is easy to use in my book. Flowlu has also the ability to turn on and off apps that you use or not which makes it tailored to the business needs.
Anonymous | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 8.3
Based on 4 answers
I received about two hours worth of training on Zendesk Sell (formerly Base CRM). I will say it's a clean look and the ability to change views is extremely helpful. I do wish there were other features that allowed the views to be more simplistic. Some views can be overwhelming to look at. Nevertheless with the minimum training, I am still able to navigate through Zendesk Sell (formerly Base CRM) successfully due to the ease of usability.
Brittany Cooper | TrustRadius Reviewer

Support Rating

Flowlu

Flowlu 8.6
Based on 49 answers
Great Support normally they respond in a few hours, which is very good, the knowledge base is good and the facebook groups are also very responsive. We are finding many videos online which are explaining Flowlu more and more daily.
Deepak Baanga | TrustRadius Reviewer

Zendesk Sell

Zendesk Sell 7.0
Based on 5 answers
Due to the ease of the product, I have not had the chance to reach out to support yet. I’ve had no reason. The resources provided to clients are extremely helpful and detailed. So far my questions have been pretty basic and I generally just ask my colleague or teammate. They're able to assist with the answer.
Brittany Cooper | TrustRadius Reviewer

Online Training

Flowlu

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 7.0
Based on 1 answer
This product has a great backing of users, but needs more options direct from Base CRM on all operations of the software. YouTube videos do a great job of helping implement, and the back end support is a great help as well. The CRM is a great free option, and should be treated as such.
Jeremy Doyle | TrustRadius Reviewer

Implementation Rating

Flowlu

No score
No answers yet
No answers on this topic

Zendesk Sell

Zendesk Sell 8.0
Based on 2 answers
Simple, and straight forward.
Jeremy Doyle | TrustRadius Reviewer

Alternatives Considered

Flowlu

Flowlu is easier to use and has more features, with more coming. ClickUp feels like it's more 'open' for any type of business with a lot of customization, whereas Flowlu feels like it was created for niches like my own, yet it can easily and quickly be customized for any type of business
Anonymous | TrustRadius Reviewer

Zendesk Sell

Simpler than most CRMs, which can be good if your sales team is not very tech savvy. We switched to HubSpot which provides a lot more value than Base did, but it isn't right for everyone. HubSpot is focused on capturing in-bound leads and has its own flaws and limitations, but overall it's a better fit for our needs.
Matt Suozzo | TrustRadius Reviewer

Return on Investment

Flowlu

  • Time invested in learning the app was huge, there's no go-to resource center and currently their knowledge is scattered (YouTube videos, Knowledge Base, API docs etc)
  • We are able to cancel subscriptions of some of the other CRM and project management apps as the needs are covered by Flowlu
  • There's a significant productivity boost after learning the app but this is not quite measurable just yet
Dinakar Sakthivel | TrustRadius Reviewer

Zendesk Sell

  • Using Base has allowed us to double the number of active sales and partner engagements that we can keep track of and make progress on.
  • This has led to us being able to follow up on many smaller deals that were falling through the cracks.
Matt Meinel | TrustRadius Reviewer

Pricing Details

Flowlu

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Flowlu Editions & Modules

Additional Pricing Details

Zendesk Sell

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Sell Editions & Modules

Edition
Sell Team$19.001
Sell Professional$49.001
Sell Enterprise$99.001
Sell Elite$199.001
Reach prospecting enrichment add-on (requires a Sell Subscription)$27.002
  1. per seat/month billed annually
  2. Per User Per Month (billed annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Flowlu
8.6
Zendesk Sell
6.3

Likelihood to Renew

Flowlu
8.5
Zendesk Sell
3.0

Usability

Flowlu
8.5
Zendesk Sell
8.3

Support Rating

Flowlu
8.6
Zendesk Sell
7.0

Online Training

Flowlu
Zendesk Sell
7.0

Implementation Rating

Flowlu
Zendesk Sell
8.0

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