3 Ratings
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Score 9.6 out of 100
30 Ratings
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Score 7.1 out of 100

Attribute Ratings

  • GloriaFood Online Ordering & Table Reservation System an Oracle Company is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

GloriaFood Online Ordering & Table Reservation System an Oracle Company

100%
2 Ratings
6.0

Upserve, from Lightspeed

60%
24 Ratings

Usability

GloriaFood Online Ordering & Table Reservation System an Oracle Company

N/A
0 Ratings
8.5

Upserve, from Lightspeed

85%
3 Ratings

Support Rating

GloriaFood Online Ordering & Table Reservation System an Oracle Company

N/A
0 Ratings
8.9

Upserve, from Lightspeed

89%
17 Ratings

Likelihood to Recommend

GloriaFood

It works great for small businesses but also for those who have several locations and menus. Its control panel makes your life easier when setting up every custom detail that you need. The tool is even free, you just pay for adding such as more than 1 promo-active at a time, online payment, custom marketing tools, etc. But without addons, it's free for all.
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Lightspeed

One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.
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Pros

GloriaFood

  • Quick Reservation without waiting in long queue
  • Prompt Food delivery
  • It has user friendly app interface
  • Taking orders through facebook is great
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Lightspeed

  • Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
  • Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
  • Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.
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Cons

GloriaFood

  • A more powerful tablet apps in which you could edit the locations
  • More options for coupons and promos that are more personalized
  • A better analytics and reporting system with more tools and charts for an easier work
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Lightspeed

  • On the KDS, the system will re-fire tickets when we split checks and sometimes when simply closing out.
  • On the KDS, when someone adds onto an order that has already been bumped from the screen and doesn't put the new item at the end of the queue. It bumps it to the front and keeps the original time of the original order. This makes it difficult to process the order and determine the priority of which order should be fulfilled.
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Pricing Details

GloriaFood Online Ordering & Table Reservation System an Oracle Company

Starting Price

$0 unlimited

Editions & Modules

GloriaFood Online Ordering & Table Reservation System an Oracle Company editions and modules pricing
EditionModules
Free Online Ordering & Table Reservation System$0.001
Online / Credit Card Payment Service$29.002
Sales Optimized Website$9.003
Advanced Promo Marketing$19.004
Branded Mobile Apps$59.005

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $0.00

Additional Details

» Online Ordering System for your site or Facebook page = 100% free forever » Online Table Reservation System for your site or Facebook page = 100% free forever » A sales optimized website to replace your old one, including full SEO and mobile browser support, hosting and domain name (if you don't have one already) = $9 / month » The ability to allow clients to pay online via credit card = $29 / month » The ability to create advanced promotions, segmentation and user profiling to increase sales for repeat customers and create loyalty = $19 / month » Your very own branded mobile app for both Android and Apple iOS, with your logo and full menu on the app store = $59 / month

Upserve, from Lightspeed

Starting Price

$59 per month ($60 per terminal)

Editions & Modules

Upserve, from Lightspeed editions and modules pricing
EditionModules
Core$591
Pro$1992
Pro Plus$3593

Footnotes

  1. per month ($60 per terminal)
  2. per month ($50 per terminal)
  3. per month ($40 per terminal)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

The Core plan starts at $59 per month. This plan includes Payments Processing + EMV, Sales & Labor Reporting, Marketing Insights, Mobile App, Employee Scheduling, and Inventory and Online Ordering for an additional fee. The Pro Plan starts at $199 with the first terminal free. This plan includes all core features, along with Menu Optimization, Server Performance, Loyalty, and Inventory and Online Ordering are included. The Enterprise Plan starts at $359. This includes all the features of Pro, along with a dedicated success manager, custom reporting, and Data API Access.

Usability

GloriaFood

No answers on this topic

Lightspeed

Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive
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Support Rating

GloriaFood

No answers on this topic

Lightspeed

Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast
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Alternatives Considered

GloriaFood

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Lightspeed

Lavu is the worst POS system I have ever encountered. It was the most frustrating part of everyone’s shift. They were never available for customer service, Upserve is. Their system would shut down across regions, Upserve does not. Upserve (at the time Breadcrumb) was highly rated and praised for simplicity.
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Return on Investment

GloriaFood

  • Since it was bought by Orale it stopped supporting some countries such as Venezuela, where we also had it but lost out account
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Lightspeed

  • Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
  • Dramatically reduced server error
  • Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.
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Screenshots

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