What users are saying about
2 Ratings
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Score 8.2 out of 100
29 Ratings
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Score 4.5 out of 100

Likelihood to Recommend

Glia (formerly Salemove)

It is well suited for repeatable user journeys that require a high touch and service environment. Glia excels at providing tools that enable and create engagement, in a diverse form of options and methods. It is fully customizable and integration is better than simple. Glia is probably less suited for an organization that is looking for a self-service engagement tool, not manned by users.
Thomas Cesari | TrustRadius Reviewer

LivePerson LiveEngage

Liveperson LiveEngage is good for larger deployments with lots of agents, and where the rollout plan is broad with respect to the visitors who you will be targeting. It allows you to manipulate more of the data for reporting than many other platforms. The premium cost and some drawbacks with configuring smaller groups might make it lose some appeal for smaller companies or deployments.
Anonymous | TrustRadius Reviewer

Pros

Glia (formerly Salemove)

  • The ability to conduct a co-browse session quickly and easily has been a big hit for our customers and employee base.
  • SaleMove is always looking for creative new ideas to help provide additional value to our customers.
Anonymous | TrustRadius Reviewer

LivePerson LiveEngage

  • The login and interface are near flawless (for what I need). Each of our chat reps has learned how to use it within minutes. Procedure on how to answer certain questions etc., are the only trouble we have, but LiveEngage actually helps with that by storing easily accessible pre-made responses to help guide you or just to paste in directly.
  • Visibility into the context of a customer's question is very helpful. Before I open a chat window, I know exactly what a customer has been browsing prior to asking, and I can usually gather a context from the pre-chat question window. Functionally, it does everything I need it to. Though I don't spend much time in the platform.
  • There haven't been glitches that I remember or have heard of from other reps. The chats usually continue uninterrupted for the duration. Also, you can copy and paste the log pretty easily if necessary.
Anonymous | TrustRadius Reviewer

Cons

Glia (formerly Salemove)

  • Lack of SMS integration.
  • The development required for integration into custom CRMs.
  • Roadmap features AI-powered initiatives, but it is a product that integrates with AI and not a new or advanced AI tool.
Thomas Cesari | TrustRadius Reviewer

LivePerson LiveEngage

  • Is my understanding that they have their majority of support between US and Israel, which is great however the timeframe to get a response depending on the issue may take longer than expected.
  • Their dev support can take some getting used to, some issues that are not supported by their regular tech support is within Dev and you will be redirected to their website.
Willy Bernardo | TrustRadius Reviewer

Likelihood to Renew

Glia (formerly Salemove)

No score
No answers yet
No answers on this topic

LivePerson LiveEngage

LivePerson LiveEngage 10.0
Based on 10 answers
LivePerson has been a great tool for our company and everything is customized. We can customize everything from the canned responses, operator surveys, and customer surveys. We receive a lot of positive information from our customers; and to be able to provide technical support of the website as well as status information for already placed orders is awesome
Kayla Volland | TrustRadius Reviewer

Support Rating

Glia (formerly Salemove)

Glia (formerly Salemove) 8.2
Based on 1 answer
This is Glia's largest strength. The integration and initial configuration were done exclusively by Glia, freeing up our limited technology resources. Especially at the beginning of our relationship, the customer success team on a scheduled basis assisted in the review of our data and KPIs while offering strategies to improve services and achieve higher ROI. None of these services were offered for a premium and this demonstrates the commitment Glia has to launch successful partnerships.
Thomas Cesari | TrustRadius Reviewer

LivePerson LiveEngage

No score
No answers yet
No answers on this topic

Alternatives Considered

Glia (formerly Salemove)

The customer success team was superior, as was the possibility of pro-active engagements across all mediums and platforms. Pricing models in this space are comparable, however, the enhanced auxiliary features, as well as a stronger product road map for development, tipped the scales towards Glia. The product road map is always made available to customers, and most initiatives are deployed on time.
Thomas Cesari | TrustRadius Reviewer

LivePerson LiveEngage

Desk.com allows us to bring all of our support tools together into one management system. It does not have all the features that LivePerson has for support but it has all the features we need. It also gives us an easier path to self-service and gives our user more direct access to all the channels they need
Anonymous | TrustRadius Reviewer

Return on Investment

Glia (formerly Salemove)

  • We have seen NPS results increase since using SaleMove
Anonymous | TrustRadius Reviewer

LivePerson LiveEngage

  • Without giving away numbers, I know it has been a huge tool for our customer solutions department. Conversion isn't as high as compared to phones, but in terms of providing customers with quick information (shipping prices/times, trade restrictions, order status, etc.) it's huge.
  • Increased employee efficiency is a huge one. The capability of taking 3 chats at a time allows each Rep to be way more efficient than on phones alone.
  • Giving the customer the choice to call in, chat or email is huge. LP combines chat and email into one intuitive program so, again, it increases efficiencies for our team and allows them to provide better customer service.
Rich Fahey | TrustRadius Reviewer

Screenshots

LivePerson LiveEngage

Pricing Details

Glia (formerly Salemove)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

LivePerson LiveEngage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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