GoGuardian, headquartered in Los Angeles, offers GoGuardian Teacher, a classroom management and digital learning environment application featuring activity timeline, screen viewer, and other features.
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Salesforce.org Education Cloud
Score 8.8 out of 10
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Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.
GoGuardian Teacher is great for a teacher who needs a way to monitor student activities and work time on a laptop. It is easy to set up, simple to use and helps to keep students accountable when online in class. It integrates with Google Classroom which is a big help. It is more powerful for teachers experienced in using tech in the classroom. The archiving ability is great but the UX needs to improve.
It is most suited for those within the education industry. For students and staff in particular, the Education Cloud allows seamless connectivity between each person and helps students stay on task. It can be very overwhelming as a student to have so many responsibilities in different areas, so Salesforce does a great job of offering many features that ease this process.
It’s hard to run reports or create working “views” for Enrollment/Student Advisor teams that include both Leads and Contacts in the same report.
Some fields do not map from Lead to Contact object. When a student transitions from application to acceptance, some dropdown and fill-in fields completely disappear from the student’s page in Salesforce. Every version of Salesforce I’ve used has this problem.
Salesforce overall is clunky and confusing for the average user. We require thorough Salesforce training for new hires on all teams because it’s not user-friendly or obvious what to click on to achieve a specific task.
For a technology-heavy school, it is a necessary and good tool for managing classroom use of laptops. It is easy to set up and use. Helps track time on task and internet usage. Another source of data when speaking to parents about student work and activity. Can help plan and manage work time when you have limited devices.
The support is great. On the rare occasion that I've had to reach out to support they have been very quick to respond and extremely helpful. I've also had teachers reach out directly to support themselves. Most of the time I don't even know that a teacher has reached out to support until after the fact. They always seem satisfied.
People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.
I have used Hapara in a previous school district. GoGuardian is more user-friendly and easier to setup. I do think GoGuardian has some room on improving the ease of finding some areas of the program, but once you know the path to get there it is quick.
I have not used similar products and I am new to this role. Salesforce has been very easy to learn and I appreciate the support and ability to access the platform when I need to. I was able to easily learn the program and become skilled in what I needed to do. It also made the transition to digital forms quite easy
We have been able to identify inappropriate websites that students have discovered. For example anonymous proxies, movie streaming, etc. Through this software, we have been able to identify the students and in turn block the websites.
We have been able to identify which students have been using other user's accounts. This was an unintended side effect of the software. If a teacher knows that a student is using a Chromebook but the student is not showing up in the software, we are easily able to deduce that the user must be using another student's account.
Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.
