Likelihood to Recommend
GPM is well suited to environments where there is a high volume of Citrix traffic coupled with a lot of different hardware infrastructure endpoints. Large scale multi-user operations where performance issue detection and resolution are key are the primary areas where GPM excels. Use of the GPM product is less appropriate when trying to monitor response times in a JVM application environment.
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Before starting anything in the dashboards and indeed in the data collection, careful thought, design and planning is essential before starting. All that effort is worthwhile as developing powerpacks and dashboards is then much clearer and straightforward. 1. When we needed to monitor an application that comprised of several devices and network components, it was easy to set this up and, after a little training, easy for the operations team to use it. 2. When we needed to monitor part of a cloud it was not so easy to configure, but once that was done, it was very easy to use for the operations team as it followed the same style as the application monitoring.
Read full review Pros GPM does exceptionally well at gathering and presenting deep metrics from our Citrix servers and storing them in the GPM database server. This is a vital strength for any system monitoring tool and allows administrators to address almost any system related performance question. The MonitorIT front end console does a great job of providing graphical views the summarize data from a multitude of locations. This is particularly important in that it allows administrators to focus in on the reasons for performance issues in a proactive manner before hearing from the end users, especially given the large volumes of detailed data captured by the system The MonitorIT product is also very adept at gathering metrics across the processing continuum, providing metrics for system resources, service availability and end-to-end user activity. This is a great strength of the system and allows us to develop Tableau visualizations in addition to the extensive reports and dashboarding capabilities of the GPM product. Read full review Business Services are a welcome addition to the capabilities of the SL1 platform Collections capabilities. Being able to ingest multiple forms of data streams to provide a more holistic view of an environment Giving the clients the freedom to apply specific monitoring that is tailored to their environments Read full review Cons From a purely personal level I would like to see MonitorIT be able to consume data from our clinical/operational databases instead of relying only on taking data in via the agent, log files and scripted sysoutput. I think some improvements are possible in the area of custom monitoring of file systems, especially for the detection of missing file scenarios and file volume/rates. GPM only monitors traditional file system metrics like I/O, availability and space utilization, but custom scripting is possible within the design of the system. Improvements in documenting the data model of the GPM database schema would also be very useful to advanced users of the system especially when additional external reporting tools are used to extend the GPM usefulness Read full review Dashboards have limitations in a couple of large enterprise use cases. New UI appears to be addressing these as it matures and resembles techniques seen in other enterprise tools Percentiles and baseline / deviation calculations on standard metrics are not what we've seen in the past from enterprise tools. However, more complex anomaly detection is now available as an advanced function Read full review Likelihood to Renew
We migrated away from our 20-year-old homegrown solution and have no back-tracking capability. ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner). Read full review Usability
Product is capable of monitoring different
technologies like OS, MS Infra apps, cloud services, Databases, network etc... this can be a single solution for most of the technologies end to end monitoring It is more flexible for customization and support is good Read full review Reliability and Availability
Science Logic SL1 provides the option of Distributed deployment where multiple instances of each appliance can be deployed to manage the load and availability. SL1 provides a High Availability feature for Database Servers and Data Collection. If one of the Data Collectors in the collector group fails, it will automatically redistribute the devices from the failed Data Collector among the other Data Collectors in the Collector Group. The high availability feature for the Database server ensures that SL1 performs failover automatically to another server without causing the outage to the application.
Read full review Performance
The performance is entirely dependent on the complexity of the environment/network being used to host the platform. Outside of those factors, the platform runs very efficiently and quickly out of the box. We have integrations with other platforms and neither seem to take a hit from our moderate API usage. Any issues with performance would be experienced by choices made in infrastructure or complexity of things built by the customer to display in the GUI (overly complicated and cluttered dashboards for example)
Read full review Support Rating
So far, it's good as part of my overall experience, except for a couple of use cases. The support team is well knowledgeable, has technical sound, and is efficient. When support escalates to engineering, the issue gets stuck and takes months to resolve.
Read full review In-Person Training
On our side (students), we had a number of teams who were provided the deep developer training.
Of those students, the customized training provided a complete, 5 day training which enabled the deployed platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training. The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course. This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing). Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong. The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior. Read full review Online Training
Only cover the basic, the most powerfull part of the tool was not covered.
Read full review Implementation Rating
As far as Implementation is concerned, i think I never ran into any major trouble (whatever it is, it's just local infrastructure specific). Once all your NW ports and connectivity is in place, it won't take much of your time to install the product. configurations are also easy to complete. VM configuration takes no time, except the environmental configuration which is company specific. Onboarding is easy via SNMP based monitoring.
Read full review Alternatives Considered
We eventually settled on GPM because of its very obvious strength and depth with Citrix monitoring. Our entire clinical system is deployed over a Citrix infrastructure so it was essential to choose a system whose key focus was Citrix monitoring. GPM's functionality is unrivaled when it comes to Citrix monitoring which is immediately apparent when one witnesses the deep internals of the Citrix platform being collected and reported on, in close to real-time.
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As I stated earlier, SL1 seems to be best used for Servers and Network Storage devices. It doesn't seem to be a direct replacement as SL1 doesn't have a configuration management piece, visual maps are very crude and not user-friendly, and the building of the maps is not intuitive, nor has the functionality of Solarwinds Topology Mapper.
Read full review Scalability
Our deployment model is vastly different from product expectations. Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups. General Collection is our default collection group. Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors). Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs). We routinely test power in our data centers (yearly). Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary. Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)
Read full review Return on Investment GPM has had a decent positive ROI particularly in terms of identifying systemic issues and prevention of system downtimes or resource depletion etc. The GPM product shines a spotlight on configuration and design flaws and as a result makes the systems more stable and responsive, saving us time and effort in diagnosing and reporting on system problems. unfortunately these are quite intangible but nevertheless invaluable business objectives for us, but we can say that downtimes and slowness events have dropped consistently year on year since we deployed GPM. Our overall objectives with the GPM project was to deploy a system that could be deployed centrally in our Corp datacenter while monitoring devices and users out in the facilities across the East, Central and West geographic regions. The cost of the endpoint agents was quite modest and provided great functionality at this price point. In this respect our business objectives are well satisfied and the system has been a complete success. An important aspect of our business objective was to have a monitoring system that didn't require constant maintenance and babysitting, and as such the GPM system has worked out fantastically in that we only use 1-2 staff resources to monitor all the systems mentioned earlier in this review. Read full review we are still in the process of implementation after all of our production devices are onboarded to SL1, we will be able to bring network monitoring in-house instead of it being outsourced as it is now I am Engineer/SL1 user only, therefore I cannot comment on ROI or similar numbers Read full review ScreenShots ScienceLogic SL1 Screenshots