Likelihood to Recommend
Appropriate when: There's some kind of repetition and success formula that you're trying to find out. You have a big team, and you're trying to find something that works. Then gong will be helpful. In my experience, B2B SaaS will almost always benefit from it. Less well suited when: You're making big deals over a small number of very specific clients. I worked for a little bit in government and oil&gas deals, and everything in each deal varies wildly - can't see gong being that big of a help here.
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Telonium enables us to keep your voice systems automated, allowing us to receive all incoming calls and route them to the appropriate person in your office. We are notified whenever a voicemail message is left on your desk. You can play the voicemail without dialing if you receive an e-mail notification.We can customize our phone system from anywhere. There is no need to schedule a technician to visit your site and make adjustments because all phones are delivered ready to connect. We can use this program to prevent unsolicited telemarketers and phone calls from reaching our phones. It is the ideal solution for a better and safer phone service, with a high percentage of filtered calls in our favor. Telonium makes it as simple as possible for us to launch or relocate your service. When our customers and prospects call you, we only need to provide a few pieces of information, and Telonium will handle the rest. When you need to make changes to your system, all it takes is a phone call or a visit to a customer web portal to make immediate changes.However a high-speed Internet connection is required at the location where the phone will be used.
Read full review Pros Call recording: you can see a transcript and also set-up trackers for keywords like competitor names being mentioned. Active conversations in accounts: I get email reports on all active conversations that have happened with Gong so I can see across the Global team what meetings the team are having and make sure we are coordinated on large strategic accounts. Call sharing/collaboration: the native integration with Slack means I can tag and talk to my team about calls via slack messages, and then the conversation will still appear in Gong and vice versa. This helps my team receive feedback where they are working and removes the need to check Gong to see if there is feedback there. This helps reduce tech fatigue. Read full review The control panel function is very good because we can see the progress and work of the agents, individually and also as a group with the different work teams. We have found the call scripts very useful, especially with new agents who still don't know very well how to conduct the conversation with customers. I think the omnichannel support is great because all the communication channels are in the same program, which makes our work easier. Read full review Cons Notes in app - there needs to be an option to download your notes or a better formatted copy/paste for this function. Transcript - make this downloadable so it can be copied/pasted/reformatted for CSM's who have to input notes into other systems. Read full review Read full review Likelihood to Renew
I gave this rating because Gong is the best Conversation Intelligence software in the Marketing. It is efficient, user-friendly and easy to integrate
Read full review Usability
I think it's very easy to use and navigate. Occasionally, I find something things harder to find or I am unsure of their meaning. The Gong support team though are excellent and will quickly help with answers or jump on a call to review where you are at. Generally, an easy to use tool.
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I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
Siphesihle Jade McEtywa
Continuous Improvement Audiologist: Team Support, Training, Content Development & Quality Control
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I wasn't part of the team that implemented. I tapped "eight" above, because an alert appeared in the screen saying that this question was required.
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The Gong video library is much easier to navigate. I like that everything is saved in one place that I can navigate instead of separate video files that I have to download. I also think it's really cool that our whole company can access and watch each other's meetings and videos. I sometimes watch videos of customer calls with the sales team when an account is being passed to me to get a better idea of what they've already discussed with our teams, and I'll watch calls where coworkers have discussed similar topics to what I'm working on to train myself on different subject areas. I enjoy how Gong promotes greater transparency within the company and greater collaboration between teams as a result.
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Because telonium customer support is excellent and it helps you in solving your problem in minimum time.
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I was not involved with the process
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I was not involved with the process
Read full review Return on Investment It helps me save time and push deals forward. It helps me track my deals and align more with pipeline and actual forecasting. It positively impacts the training and knowledge sharing with new hires and tenured reps. It helps to have a history of performance to better acknowledge praise and accomplishment within reps. Read full review Application solutions that boost business productivity and improve customer service One of the most powerful phone systems for startups that is also dependable and affordable. Read full review ScreenShots