Likelihood to Recommend LogMeIn Central by GoTo is well suited for easy, direct access to specific, perhaps mission critical, machines. Its remote control functionality and speed is very good - best in class, really. However, it simply can't replace a true and traditional RMM product in terms of robustness and overall ability (or lack thereof).
Read full review SyncroMSP (Servably, Inc)
SyncroMSP is great for MSPs starting out or wanting to keep their costs low. Some RMM software will charge per install - and price breaks only available as your base grows to a significant number. As Syncro is a "per agent" cost, the costs for an MSP are (a) known and (b) easily to manage as the team grows. The third-party integration element is very useful for MSPs looking to be able to not only onsell additional services, but the management of these services is simple for anybody to use
Read full review Pros IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features. It keeps an eye on the functionality and health of the gadgets, sending out notifications in real time if anything seems wrong. It expands to meet the demands of expanding companies and can handle a higher volume of devices. Read full review SyncroMSP (Servably, Inc)
Integration with other solutions. Syncro partners with a number of vendors (such as AV related software), which seamlessly integrates with the solution - at an extremely affordable price. The RMM part of the solution works as it needs to - providing us with remote access to our clients systems. Whilst basic, it does the job perfectly and effortlessly. Simple interface. Some MSP software becomes overly complex - Syncro takes the hassle out of these complex systems by providing our team with an easy to navigate solution. Read full review Cons It could pull up the user's login in addition to the hostname Employee shortcuts like "win+r", "Ctrl+shitf+dell", on the computer that is connected remotely. This is needed Being able to minimize the bar in the top corner of the screen that is left when you are connected to a remote computer Read full review SyncroMSP (Servably, Inc)
Ticketing. Whilst the ticketing system works, it is fairly basic compared to specific ticketing solutions. Some improvements here would be great. Remote Management - granular options on accounts. You are unable to have some clients or systems which do not require a password for remote access, whilst having this set for other clients/accounts. This makes it a problem if you want to use the remote management component on servers where there is no one available to approve access Better "built in" remote access software. Whilst the base remote access software works and that the system integrates with larger remote management vendors, some improvements to the remote management component would be beneficial Read full review Likelihood to Renew What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
Read full review SyncroMSP (Servably, Inc)
Usability It is wonderful after the initial setup and implementation.It's fairly intuitive and easy to use for more of our tech and users. These types of products have come a long way. I've been in tech for 20+ years, and thinking back to tools like PC anywhere things have become just so much more user friendly on both ends of the device.
Read full review SyncroMSP (Servably, Inc)
Reliability and Availability During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.
Read full review SyncroMSP (Servably, Inc)
Support Rating Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
Read full review SyncroMSP (Servably, Inc)
Implementation Rating It was smooth
Read full review SyncroMSP (Servably, Inc)
Alternatives Considered LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features,
Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is very open with that software which really gives it a boost, and this is something LogMein Central could work on.
Read full review SyncroMSP (Servably, Inc)
Syncro does not have every bell or whistle (especially when compared with
Kaseya VSA ). However from a cost versus feature perspective, Syncro wins hands down. Syncro versus
Atera - they are very similar products and also use the per agent pricing. This was a big driver for us and Syncro came out at cheaper priced option.
Atera does have more features and is a more mature product - however the features that we required were perfect in SyncroMSP
Read full review Return on Investment Its a very comprehensive and cost effective solution from Central that is very easy to use and user friendly. Its compliant with many security policies. Hence boost security for our clients and end users. The downtime was very low, hence making it more reliable and top-notch. Read full review SyncroMSP (Servably, Inc)
The integrated AV solution with Bitdefender is very cheap - yet very a very high quality NGAV solution. It allows us to ensure our clients have access to an NGAV solution at an affordable price Syncro has allowed us to expend our business into new areas which were not able to be accessed previously. This means that we can now service our clients in different ways than previously. The fixed cost pricing allows our teams to understand what their costs are - but also allow us to grow the business and customer base with no increase in costs until we increase our technical team. Read full review ScreenShots