Chose GoTo Resolve
This is the first software that I have used that is like this.
Product | Rating | Most Used By | Product Summary | Starting Price |
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GoTo Resolve | N/A | GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as… | $0 for 3 agents and unlimited endpoints | |
JitBit Help Desk | Small Businesses (1-50 employees) | JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features. | N/A |
GoTo Resolve | JitBit Help Desk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Prices are listed per month and billed annually. Month to month contracts are also available MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20% | — | ||||||||||||||
More Pricing Information |
GoTo Resolve | JitBit Help Desk | |
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Considered Both Products | GoTo Resolve | JitBit Help Desk No answer on this topic |
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Management Tasks |
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Remote Access |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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GoTo Resolve | JitBit Help Desk | |
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Small Businesses | Panda Systems Management Score 9.4 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | No answers on this topic | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GoTo Resolve | JitBit Help Desk | |
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Likelihood to Recommend | 8.6 (94 ratings) | 8.0 (4 ratings) |
Likelihood to Renew | 8.7 (15 ratings) | - (0 ratings) |
Usability | 9.2 (75 ratings) | - (0 ratings) |
Availability | 8.9 (2 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.3 (6 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (4 ratings) | - (0 ratings) |
GoTo Resolve | JitBit Help Desk | |
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Likelihood to Recommend | GoTo (formerly LogMeIn) | JitBit Software |
Pros | GoTo (formerly LogMeIn) | JitBit Software |
Cons | GoTo (formerly LogMeIn) | JitBit Software |
Likelihood to Renew | GoTo (formerly LogMeIn) | JitBit Software No answers on this topic |
Usability | GoTo (formerly LogMeIn) | JitBit Software No answers on this topic |
Reliability and Availability | GoTo (formerly LogMeIn) | JitBit Software No answers on this topic |
Performance | GoTo (formerly LogMeIn) | JitBit Software No answers on this topic |
Support Rating | GoTo (formerly LogMeIn) | JitBit Software No answers on this topic |
Implementation Rating | GoTo (formerly LogMeIn) | JitBit Software No answers on this topic |
Alternatives Considered | GoTo (formerly LogMeIn) | JitBit Software |
Return on Investment | GoTo (formerly LogMeIn) | JitBit Software |
ScreenShots | GoTo Resolve Screenshots |