Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
$12
per month per user
Zendesk Suite
Score 8.3 out of 10
N/A
The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer…
Guru based on my experience has the most simple and clean user interface, while providing pretty much any option that one may need in an easy to see/read way.
Guru also has lots of customizable options, a very unique way of presenting the information and creating content posts …
The fact that Guru takes the approach of being a card management system as apposed to an article mangemnt system makes all the magic for me. When you need to write an "Article" it will somehow become long and tedious task When you need to write a "Card" that it is defined as …
Guru is much better in so many ways! Their guru cards are easy and fun to navigate! Guru is also a lifesaver when needing a knowledge-based answer on a real-time basis. Unlike other similar apps, Guru is efficient in so many ways, as it helped me grow as an individual and …
We were looking for user-friendly tools to make the most smooth and easygoing experience for our agents. as they are already pressure taking calls this makes them feel relief and they don't worry about for looking information and not knowing what will come up on their screens …
Guru is much more user-friendly than Confluence overall. We actually moved our knowledge management from Confluence to Guru for our frontline agents. There really isn't much more to add. For knowledge management that is quick and easy to navigate, there is no comparison Guru …
Guru acts as more of an internal universe for our company, does not really feel like we are using a third-party tool. It feels like an integral part of our organization and ecosystem, thereby encouraging cross-team collaboration, knowledge sharing, efficient utilization of …
We have used Trainual as a LMS and Knowledge Base as well as Zendesk Knowledge Base articles. With Trainual, we could log in and search for key words. With these key words, it would pull up where those words were referenced and an agent could click on the lesson to learn more. …
Google Docs is very limited and truly a nightmare to locate information once it's been lost in the Google Doc abyss. Guru has helped us not only find our lost data, but make sure the data is up to date and helpful for our respective teams. Having our team data in Google Docs …