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Guru Review
October 02, 2023

Guru Review

Hubert Domanais | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We use Guru as our Knowledge Base to support our agents in order to provide resolution and steps resolving our customer's concern. The Business problems that we have focuses on car rental and the company policies. I use Guru to check all executive updates and process for our account as my position is Team leader.
  • We use Guru as our main knowledge base.
  • Process updates.
  • Communicating to other vendors for process improvement.
  • user friendly
  • more reporting tools
  • accurate results
  • Knowledge Base
  • Reporting
  • Analytics
  • Bookmark
  • Fast resolution
  • Clear guidelines/instruction
  • For the new users able to bookmark specific article.
No hassle free as Guru was able to provide nearly 100% result. Guru is also budget friend compare to other vendor such as Saleforce and ZenDesk. The history of the conversation can also ben viewed easily. I can suggest Guru to all of my relatives and friends.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Guru is one of the best knowledge base tools i've known. We are using Guru for every call or e-mail concern, we are using the Guru to find what resolution or article we need to use to resolve customer's concern. Guru is also best when a new article is being released, Guru will give an update or notification to us.

Using Guru

Home is the dashboard of Guru's web app, an at-a-glance view and jumping-off point for all of your knowledge work. A customizable right rail gives admins the ability to curate messaging and Cards that will be shown to all users.
You can customize this content by using some light Markdown to add headers, bold/italics, and more. It is important to note that this block (unlike Guru Cards) only supports strict markdown syntax, not HTML. Admins can choose which Cards appear in the workspace's featured Card section, located on the right-hand side of the user dashboard.
  • Custom content block
  • Team Dashboard
  • Announcements
  • Welcome & My Tasks
  • Welcome & My Tasks
  • Org Chart
  • Navigate Guru's Dashboard
  • Org Chart
  • My Library
  • Analytics
  • Settings
With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time.

Evaluating Guru and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time. When this all comes together and people have trusted knowledge when and where they need it, you can meaningfully improve employee engagement and operational efficiency.
None as Guru is one of the best tool that we can use on this kind of environment. Guru provide us accurate information and answers to all of our queries. Guru will provide you assistance as well as detailed information for each type of concern. Whether you’re setting up Guru for the first time, or ensuring company information is continuously available to your team, it’s important to identify the knowledge that matters and the knowledge that is noise