Enterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.
I have always liked SharePoint because it's something I have always used and grown to like but Guru just simplifies and organizes all the information on easy-to-read cards. It's not as complicated or clustered as SharePoint and is very user-friendly, it definitely stacks up …
Guru is much better in so many ways! Their guru cards are easy and fun to navigate! Guru is also a lifesaver when needing a knowledge-based answer on a real-time basis. Unlike other similar apps, Guru is efficient in so many ways, as it helped me grow as an individual and …
I prefer Guru to Confluence due to the way it is set up. Confluence is set up more in a data way with numbers and it can be confusing at times. It can also be a hassle to navigate when you have so many numbers in front of letters and not are experienced with coding. I like that …
Guru prioritizes the domain I work in, and their algorithm gives me results focused on my domain first. Depending on the search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time-saving exercise. We also have access to how …
We were looking for user-friendly tools to make the most smooth and easygoing experience for our agents. as they are already pressure taking calls this makes them feel relief and they don't worry about for looking information and not knowing what will come up on their screens …
Guru works well with these applications, as these are mainly tools we use on a daily basis within our company. We use Kustomer for the customer's information and UJET to receive calls. We use Guru for our knowledge based processes. We use zendesk for team discussions and …
Specifically announcements and Chrome extension are features that are not available in any other KB tool we have tested and are critical to our operations. Also the ease of use for both the end user and the Admins stands out as it is easy to implement, does not require …
Guru based on my experience has the most simple and clean user interface, while providing pretty much any option that one may need in an easy to see/read way.
Guru also has lots of customizable options, a very unique way of presenting the information and creating content posts …
All of these vendors have similar functionality but Guru did a few things better in the evaluation. Guru's pricing was considerably favorable against the others. Guru's Chrome extension was the only extension available between all 3. Guru's out of the box solution made it very …
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Notion and Guru are kind of fundamentally different. You could probably hack Notion to serve as a similar knowledge base, but Guru's UX is designed to make searching and accessing this information at your fingertips easy. My company also uses Notion, but to house our internal …
We switched to Guru haven been impressed with the user interface, ease of organizing content and speed. We had previous issues with loading times for searches or easily finding content. Guru solved these issues
Comparing Confluence to Guru, Guru is much simpler and it focuses on knowledge sharing, which helped a lot since we work remotely. I also enjoy Guru's user-friendly interface and card-based system that makes it easy for team members to navigate and contribute. Overall, I am …
In Guru, you can save more data. Guru is safe and you can have lots of information in there without the doubt or fear of scammers or any network danger. Using Guru we can work more safely and feel free while doing anything on the website. I truly recommed Guru.
So far, all the aspects of GURU have been helpful to all the team members, and there has been no feedback from them except that we are just making sure that everyone is utilizing the tool.
Easy to navigate and search the concern with the help inbuilt AI features of Guru which help to get the details easily in real-time with minimal keywords. It saved time while navigating the suggested Guru Card for the concern and it helped to improve the customer satisfaction …
We looked into quite a few softwares before choosing Guru, but I can't recall all of the names. They became ancient history as soon as we met the Guru team and jumped into trying it out. We are a tech savvy team, so we loved that we had a lot of control in how we set up the …
We have evaluated briefly only a handful products. Guru's advantage over others is 1. The possibility to act as a standalone KMS if needed (without integrating with other software), 2. The actual integrations when implemented and the seamless synchronization between portals, 3. …
Guru is more user friendly, easier to implement, provides better product support, and the overall performance, user experience, and employee satisfaction have been much better in my experience.
Guru is incredibly valuable as a knowledge base for fast-growing businesses that value information in an instant. The Slack integration Guru has truly separated it from other tools on the market. The ability to easily query Guru from Slack is an incredible game changer for our business and is loved by all employees. I would say if you are a small organization without the resources to build and maintain Guru, this probably isn't necessary. Start with a knowledge base like ClickUp or Notion, then build towards a tool like Guru.
I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization.
Configuring an FTP program is a method that is consistent with just minimal modifications each time.
the feature to pass verification to other team members and even have Guru flag articles for re-verification on a schedule is amazing.
With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time
It's user-friendly and easy to understand. you don't have to be worries about doing something wrong as there is not space for it but to learn and have easy access. I love how it makes my job easy when looking for a solution to complicated topics
The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
Guru prioritizes the domain I work in, and their algorithm gives me results focused on my domain first. Depending on the search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time-saving exercise. We also have access to how many people are reading each card, and we can offer feedback to the owner/deviser of a card if the knowledge there is outdated or if a few lines of information would add to the overall context. The data we can extract helps us understand potential gaps and where we could do better.
Streamlined Knowledge Sharing: Guru has significantly improved Tripleseat's internal knowledge sharing. With its user-friendly platform, our team can easily create and access critical information, ensuring everyone stays on the same page. This has boosted collaboration and efficiency across different departments.
Enhanced Sales Enablement: Guru's role in building battle cards for our Sales team has been a game-changer. The platform provides quick and easy access to up-to-date, relevant content, helping our sales representatives stay well-informed and confident during customer interactions. This has positively impacted our sales process and customer engagement.
Responsive Support and Guidance: The Guru support team's responsiveness and willingness to assist have been invaluable. Whenever we've had questions or needed guidance, they've promptly scheduled meetings, offering insights and suggestions that have proven instrumental in optimizing our use of the platform. This proactive support has contributed to a positive overall experience with Guru at Tripleseat.