Most user friendly app ever !
Updated May 02, 2024
Most user friendly app ever !
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
I used to research answers to common issues customers present when renting a vehicle. Sometimes it freezes when looking for information and I have to refresh the page. In my experience when looking for Guru cards there are some that are already empty and it comes up white on the screen. I would recommend definitely deleting them so they don't appear on the search tab, this way agents can keep doing research instead of thinking they have found their response. That will help them save time. also I would like to congratulate you for the favorite options, this allow us find the content very easy
- Favorite option really good to find cards that will help us save time and effort
- I love how user friendly is , most like when providing a training my trainees understand it right away
- I love the IA you can definitely receive help
- I like the colors and design it makes it look sophisticated
- The announcements always says You have no new announcements, i don't get why is that there then
- Create a card is an option that should appear only to authorized personnel only not to everyone
- Pin frequently used Collections from the All Collections page. should be remove we already have the favorites options. I believe that is redundant
- Favorites
- The ask me a question button
- Recently view option
- NA
- NA
- NA
We were looking for user-friendly tools to make the most smooth and easygoing experience for our agents. as they are already pressure taking calls this makes them feel relief and they don't worry about for looking information and not knowing what will come up on their screens they already have the answers. This is what makes the real difference!
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes
Using Guru
2000 - customer service representatives, taking calls -emails or chat to address customer issues
1500 - technological, critical, analytical, knowledgeable
- Problem solving
- Knowledge base
- Product uopdates
- Freeze
- deleted content
- Sometimes slow
- NA
- NA
- NA
Evaluating Guru and Competitors
- Integration with Other Systems
- Ease of Use
I follow the same procedure we followed at first, I think it's key to have a good process structured
Guru Implementation
- Third-party professional services
Turo
- When looking for a Guru article that has been deleted, nothing comes up, you have to investigate with a superior to find out the article was deleted, maybe there should be a feature where it still shows you the name of the article showing it was deleted.
Guru Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Problems left unsolved |
I have not yet, it's an option I'm still thinking about.
- Organization ( every article is very organized and makes sense thought the reading process)
-If you heart an article it automatically will prompt you to save it under your favorites and you can decide whether to add in to a singular folder or with the rest of the favorites articles.
-It shows the last time the article was updated, which is a plus when working in customer services to find out when it became effective.
-It has asked Guru, which works really well when you remember the name of the article.
-the display of the app is user-friendly and makes it easy to understand.
-You could add comments to the Guru card r for you to notify the person who posted the article in case it needs updates.
- you can share the Guru link easily
-If you heart an article it automatically will prompt you to save it under your favorites and you can decide whether to add in to a singular folder or with the rest of the favorites articles.
-It shows the last time the article was updated, which is a plus when working in customer services to find out when it became effective.
-It has asked Guru, which works really well when you remember the name of the article.
-the display of the app is user-friendly and makes it easy to understand.
-You could add comments to the Guru card r for you to notify the person who posted the article in case it needs updates.
- you can share the Guru link easily
Using Guru
| Pros | Cons |
|---|---|
Like to use Relatively simple Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | Difficult to use |
- Ask Guru button
- Save to favorites
- Share Guru link
- Favorites customization
- Create a comments
- search for Guru cards
Yes, but I don't use it