Heartland Payroll+ is presented as a complete management solution, designed to serve as a single point of contact, making it easy to deal with any issue. Customers have online access to their payroll data and employee information, and Heartland’s tools are accessible on the go.
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stratustime
Score 8.0 out of 10
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Stratustime is a time tracking and attendance management software platform offered by nettime solutions, a Paychex company (since the 2014 acquisition).
We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!
We don't use the clock in and clock out feature so I can't speak to that. It works best for our exempt employees and is a little harder for our non-exempt employees. We allow employees to enter their start and stop times but some of our non-exempt employees have trouble logging their meals properly. If they did it incorrectly, they can't always fix it and it has to be fixed by an admin (often by deleting all the time entered for that day).
While you can future date many changes in an employee profile, you can't change all of them. A big one that I wish you could future date is manager changes.
There is not a way to have the project codes/cost centers automatically accessible for employees. New employees have to go in and activate them. It's a small thing but people just don't pay much attention.
They could really improve their training materials. Some short videos to share with employees on entering time would be really helpful.
They don't have a mobile app. They have a mobile website but it isn't great and our employees really want an app.
I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
Overall, it has really helped us streamline our timekeeping process by allowing managers and employees to approve their time electronically from anywhere with an internet connection.
The ability to reconcile time sheets in a timely manner as also allowed us to process payroll a few days earlier than we were able to with our previous system.
