What users are saying about
2 Ratings
26 Ratings
2 Ratings
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Score 10 out of 100
26 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Help.com

Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.
Brittany Schwarz | TrustRadius Reviewer

SnapEngage

SnapEngage's web conferencing PC program might be a video conferencing instrument promoting more than reasonable up close and personal savvy. This top tier web conferencing program lets customers share their screens, make and have equal breakout room meetings, talk through substance, exchange records, convey through cutting edge whiteboards, and to be sure communicated online social affairs to extensive lots of inert watchers.
Justin Jerry | TrustRadius Reviewer

Pros

Help.com

  • User interface is clean and easy to navigate
  • Helpful support
  • Accurately captures information from the person you are chatting with
Brittany Schwarz | TrustRadius Reviewer

SnapEngage

  • SnapEngage provides an easy to use interface for the internal user to respond to chat inquiries.
  • The interface for the customer/prospect is nice as well - they can chat with an agent if there are any live, or they can send in an email if it happens to be outside of supported chat hours. These come in as leads to our SFDC instance.
  • Administration of the tool is very simple and straight forward as well. You add the user's email address, give them a nickname, and you have the option of linking them to an existing SFDC user if you've integrated with SFDC.
Anonymous | TrustRadius Reviewer

Cons

Help.com

  • Download chat transcripts easier
  • More pre-set responses
  • Canned responses
Brittany Schwarz | TrustRadius Reviewer

SnapEngage

  • No Bitcoin Payment Option
  • Chat window design is average. Even though you can make your own chat window design in photoshop and send it to them for implementation, which is great, they don't have great customization potential in the back office.
David Websecrets | TrustRadius Reviewer

Likelihood to Renew

Help.com

No score
No answers yet
No answers on this topic

SnapEngage

SnapEngage 9.0
Based on 4 answers
I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
Jessica Goode | TrustRadius Reviewer

Support Rating

Help.com

Help.com 10.0
Based on 2 answers
Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle.
Brittany Schwarz | TrustRadius Reviewer

SnapEngage

SnapEngage 5.0
Based on 2 answers
I have never needed to contact them for support.
Melissa McCormack | TrustRadius Reviewer

Alternatives Considered

Help.com

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.

Brittany Schwarz | TrustRadius Reviewer

SnapEngage

We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
Jillian Kreider | TrustRadius Reviewer

Return on Investment

Help.com

  • Positive with inbound sales prospects
  • Positive with current client sales
  • Positive with customer support SLA
Brittany Schwarz | TrustRadius Reviewer

SnapEngage

  • It has allowed us to provide more service with a much smaller team than our phone team.
  • It provides us with data helpful to not only ourselves, but our marketing team as well.
  • It's customizable so it allows us to create and update our platforms immediately when needed.
Michael Jacobson | TrustRadius Reviewer

Screenshots

Pricing Details

Help.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Help.com Editions & Modules

Edition
Help.com Chat$80 per month1
  1. per simultaneous active user
Additional Pricing Details
Help.com Chat comes with unlimited logins and scales with your business.

SnapEngage

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SnapEngage Editions & Modules

Edition
Business60/month1
Plus140/month2
Premier420/month3
  1. includes 4 agents licenses
  2. includes 8 agent licenses, premium integrations
  3. includes 16 agent licenses, premium integrations, advanced features
Additional Pricing Details
Enterprise plans are also available and are custom tailored to the business' specific needs.

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