Help.com vs. SnapEngage
Help.com vs. SnapEngage
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Help.com | N/A | Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand. | $80 per simultaneous active user | |
SnapEngage | N/A | SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are… | $60 per month |
Help.com | SnapEngage | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Help.com Chat comes with unlimited logins and scales with your business. | Enterprise plans are also available and are custom tailored to the business' specific needs. | ||||||||||||||
More Pricing Information |
Help.com | SnapEngage | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
Help.com | SnapEngage | |
---|---|---|
Small Businesses | Gist Score 9.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help.com | SnapEngage | |
---|---|---|
Likelihood to Recommend | 10.0 (1 ratings) | 7.5 (13 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (4 ratings) |
Support Rating | 10.0 (1 ratings) | 5.0 (1 ratings) |
Help.com | SnapEngage | |
---|---|---|
Likelihood to Recommend | Help.com | SnapEngage |
Pros | Help.com | SnapEngage |
Cons | Help.com | SnapEngage |
Likelihood to Renew | Help.com No answers on this topic | SnapEngage |
Support Rating | Help.com | SnapEngage |
Alternatives Considered | Help.com | SnapEngage |
Return on Investment | Help.com | SnapEngage |
ScreenShots | Help.com Screenshots | SnapEngage Screenshots |