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227 Ratings
29 Ratings
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Score 9.7 out of 100

Blackbaud Education Management Solutions

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227 Ratings
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Score 7.5 out of 100

Attribute Ratings

  • Hero, by Schoolmint is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

9.7

Hero, by Schoolmint

97%
28 Ratings
7.6

Blackbaud Education Management Solutions

76%
119 Ratings

Likelihood to Renew

9.1

Hero, by Schoolmint

91%
1 Rating
7.5

Blackbaud Education Management Solutions

75%
9 Ratings

Usability

7.3

Hero, by Schoolmint

73%
4 Ratings
6.5

Blackbaud Education Management Solutions

65%
5 Ratings

Support Rating

8.7

Hero, by Schoolmint

87%
10 Ratings
7.0

Blackbaud Education Management Solutions

70%
183 Ratings

Implementation Rating

9.1

Hero, by Schoolmint

91%
2 Ratings

Blackbaud Education Management Solutions

N/A
0 Ratings

Ease of integration

Hero, by Schoolmint

N/A
0 Ratings
7.2

Blackbaud Education Management Solutions

72%
22 Ratings

Likelihood to Recommend

Schoolmint (Hero K12)

Hero is a great time saver for any busy school administrator. Students are able to use technology to earn positive points and also track and manage their own discipline. It is user-friendly and adaptable to the specific needs of the school. I love writing my own tracking codes and setting the action thresholds.
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Blackbaud

A good, and constantly improving solution for private schools. I don't know that a lot of its functionality would be well suited to public schools, but maybe? The integration with other Blackbaud software is a huge plus for us, as we have several of their other products including their flagship Raiser's Edge. Smaller schools may not need the sophistication of Blackbaud solutions, and it is not an inexpensive option.
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Pros

Schoolmint (Hero K12)

  • Allows ALL students to earn points at the push of a button.
  • Connects with infinite Campus so student schedules and info are always accurate on the Hero site.
  • Allows teachers to create their own groups for after school programs or even small groups in their classrooms.
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Blackbaud

  • Seamless integration between the LMS, EMS and SIS modules
  • Real-time, effective chat support helps me not only with urgent needs but also to work through possibilities for increasing how we use the product.
  • Feature upgrades monthly that respond to voiced needs from users
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Cons

Schoolmint (Hero K12)

  • Hero had the Hero Homeroom where teachers could collaborate and receive rewards but that was discontinued. I think that a similar reward system for those who are supposed to be inputting information would be helpful, where consistency for the required input is rewarded. For example: teachers were to be recording points for all their students every period every day - if they received points for completing their input & could then choose to spend those points on rewards that would help encourage participation to make it more successful overall.
  • Too hands-off in making sure that implementation is as successful as possible.
  • Too techie for non-tech savvy people.
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Blackbaud

  • Forms - lack of conditional questions
  • Gradebook -lack of links to assignments
  • Not being able to customize displays, for example, Grading tab - we just finished 1st semester and teachers could only see the current quarter but not the 1st one which is still part of the first semester. Lack of customization in assessments.
  • Scheduling- even though re-running generating schedules, we're still getting a high number of unscheduled students. Lack of being able to limit the number of scheduled classes in a row for teachers.
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Pricing Details

Hero, by Schoolmint

Starting Price

Editions & Modules

Hero, by Schoolmint editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Blackbaud Education Management Solutions

    Starting Price

    Editions & Modules

    Blackbaud Education Management Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Likelihood to Renew

      Schoolmint (Hero K12)

      It is a great product
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      Blackbaud

      It is a solid product. We have some issues with the capabilities of the website building components and the out dated technology behind its communications software but overall Blackbaud Education Management Software services to combine numerous functions into one product.
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      Usability

      Schoolmint (Hero K12)

      again. for the day to day usage, adding points is a bit of a chore but I keep doing it because the students respond
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      Blackbaud

      Blackbaud EMS is very usable from my perspective. I am a power user and get lots of valuable functionality. It is, however, a complex system. Sometimes necessarily complex to accommodate flexibility for diverse customer needs. Some complexity seems unnecessary and/or hold-over functionality from earlier versions; nice to see this type being evolved away from over time. It is valuable to receive regular updates to the system along with good release notes of what changed and notices of significant changes in advance.
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      Support Rating

      Schoolmint (Hero K12)

      Someone is always available. I like being able to call, chat, or email as needed. There are also a lot of tutorials and webinars provided. Hero does a good job of providing tools for onboarding new users and customers as well. It is easy to find whatever information you are looking for.
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      Blackbaud

      Decent support however the chat feature can take a great amount of time out of the workday. If for instance you are waiting for someone to respond in the chat and there is a fire drill, if you are not responding within a few minutes, you are disconnected and have to start all over again. It would be great if you could submit your problem and then whoever has the most experience, can respond. The training in the Blackbaud University is good but also time-consuming - a 3 hr training in the middle of a workday is a lot to ask. I like the 90-minute sessions. It would also be great to offer a shorter webinar to update on any changes implemented. Other than the email I subscribed to, there is no information on how these updates actually work.
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      Alternatives Considered

      Schoolmint (Hero K12)

      We used a tardy tracking system a couple years ago but it wasn't as efficient as Hero. It did not keep track of any positive behaviors. I don't remember the name of the system but I know it only focused on the negative behaviors and giving out consequences for those negative behaviors.
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      Blackbaud

      Blackbaud K-12 is very similar. I feel like I would be trading one set of issues for another so it's kind of a wash. We are very much hooked into the Blackbaud website with our Google SSO, SmartTuition, and Schooldoc integrations. It would be difficult for us to transition. That is the main reason I haven't really entertained other web firms.
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      Return on Investment

      Schoolmint (Hero K12)

      • Definitely worth the money. The kids are happy, they're using the program as often as they can, and they appreciate the opportunity to be rewarded for their good behavior.
      • We've been able to sustain a store, and that's super awesome. I know we wouldn't be able to without the help of Hero and the ways in which we keep the hype.
      • I think I need more help with teacher adoption. We have a lot of initiatives at our school, so we're trying to take on a little more than we can chew at this point. We're getting there though!
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      Blackbaud

      • Negative - The rollout is brutal. Blackbaud said it could happen in 6 months, but that is definitely not a reality. It will take well over a year, and one complete school cycle to actually integrate everything correctly.
      • Positive - The amount of time saved in data processing has allowed our office to become more involved in other areas of the school.
      • Positive - The ease of having everything in [one] place, from inquiry to application to contracts and course registration, has been a HUGE benefit to our applicants and their families.
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      Screenshots

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