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Top Rated
205 Ratings
30 Ratings
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Score 9.7 out of 100

Blackbaud Education Management Solutions

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Top Rated
205 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Hero, by Schoolmint

Hero is a great time saver for any busy school administrator. Students are able to use technology to earn positive points and also track and manage their own discipline. It is user-friendly and adaptable to the specific needs of the school. I love writing my own tracking codes and setting the action thresholds.
Renee DiBiasio | TrustRadius Reviewer

Blackbaud Education Management Solutions

Blackbaud Education Management is a great tool for a K-12 school. Everything is integrated from students biographical information to family information onto Academics, Website and much more. We have truly become a paperless school and no longer take in school payments with all the forms that can be used with online payments
Anonymous | TrustRadius Reviewer

Pros

Hero, by Schoolmint

  • Allows ALL students to earn points at the push of a button.
  • Connects with infinite Campus so student schedules and info are always accurate on the Hero site.
  • Allows teachers to create their own groups for after school programs or even small groups in their classrooms.
Anonymous | TrustRadius Reviewer

Blackbaud Education Management Solutions

  • Incredibly easy to use interface for the User (parents, applicants, etc.).
  • Ease of gathering data - Helpful lists, formulas, and reports.
  • Time saver - Especially in the Admission office. Since everything is done digitally from the user through the employee, there is no need to hand-enter data; you just click the button, and everything imports or exports as needed!
Anonymous | TrustRadius Reviewer

Cons

Hero, by Schoolmint

  • Hero had the Hero Homeroom where teachers could collaborate and receive rewards but that was discontinued. I think that a similar reward system for those who are supposed to be inputting information would be helpful, where consistency for the required input is rewarded. For example: teachers were to be recording points for all their students every period every day - if they received points for completing their input & could then choose to spend those points on rewards that would help encourage participation to make it more successful overall.
  • Too hands-off in making sure that implementation is as successful as possible.
  • Too techie for non-tech savvy people.
Kathleen Hall | TrustRadius Reviewer

Blackbaud Education Management Solutions

  • Lists -unable to just create a simple list of say 100 students of varying grade levels. Need to export, then whittle the list down. Super time-consuming. Not possible to run a list and then click the students needed from there.
  • Reports - [I feel there is] not enough of a selection of "canned reports" and no ability to create your own reports
  • Advanced lists - [in my experience] THE WORST - again creating more work - I spent over 3 hours trying to make an advanced list of all NHS eligible students, that included email addresses for the students AND the parents. Way too difficult and needs to be simplified
  • Learning Profile: [I feel] Fields for the person creating a learning profile for a student are too small. It would seem like the developers creating this have literally no idea how complex some accommodations are. Many accommodations come directly from a physician.
  • Checklists: Should be in Academics not just Enrollment Management
  • Ideas: [I feel it's a] good concept, poor execution. Many of the people who are actively using BB do not have the time needed to submit an idea, know it even exists or have time to search and vote.
  • Some aspects of Enrollment management should follow a student into Education Management. For example, [I feel]The Candidate Summary should be viewable once the student is enrolled. Converting a process from all paper to electronic-only works if the information is accessible to all pertinent staff
  • [I feel] There are many more - do better!!!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Hero, by Schoolmint

Hero, by Schoolmint 9.1
Based on 1 answer
It is a great product
Anonymous | TrustRadius Reviewer

Blackbaud Education Management Solutions

Blackbaud Education Management Solutions 7.4
Based on 9 answers
It is a solid product. We have some issues with the capabilities of the website building components and the out dated technology behind its communications software but overall Blackbaud Education Management Software services to combine numerous functions into one product.
Brian Walker | TrustRadius Reviewer

Usability

Hero, by Schoolmint

Hero, by Schoolmint 7.3
Based on 4 answers
again. for the day to day usage, adding points is a bit of a chore but I keep doing it because the students respond
James Harris | TrustRadius Reviewer

Blackbaud Education Management Solutions

Blackbaud Education Management Solutions 6.3
Based on 4 answers
I find the user interface very friendly. It is easy to locate information that you need fairly quickly. The grading set up is a bit complex and there are so many areas that have to be set up. I feel that this could be simplified and redone. Also the athletics set up area and advisory could use an overall to be more consistent with the main functionality screens.
Kirsten Mayers | TrustRadius Reviewer

Support Rating

Hero, by Schoolmint

Hero, by Schoolmint 8.8
Based on 10 answers
Someone is always available. I like being able to call, chat, or email as needed. There are also a lot of tutorials and webinars provided. Hero does a good job of providing tools for onboarding new users and customers as well. It is easy to find whatever information you are looking for.
Renee DiBiasio | TrustRadius Reviewer

Blackbaud Education Management Solutions

Blackbaud Education Management Solutions 7.9
Based on 176 answers
Being new to Blackbaud the support team was my friend. I utilized the videos, online training & chat often until I got comfortable. The actual support people were friendly, helpful & knowledgeable even if you weren't quite sure how to explain your problem.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Hero, by Schoolmint

We used a tardy tracking system a couple years ago but it wasn't as efficient as Hero. It did not keep track of any positive behaviors. I don't remember the name of the system but I know it only focused on the negative behaviors and giving out consequences for those negative behaviors.
LISA JOHNSON | TrustRadius Reviewer

Blackbaud Education Management Solutions

Blackbaud K-12 is very similar. I feel like I would be trading one set of issues for another so it's kind of a wash. We are very much hooked into the Blackbaud website with our Google SSO, SmartTuition, and Schooldoc integrations. It would be difficult for us to transition. That is the main reason I haven't really entertained other web firms.
Anonymous | TrustRadius Reviewer

Return on Investment

Hero, by Schoolmint

  • Definitely worth the money. The kids are happy, they're using the program as often as they can, and they appreciate the opportunity to be rewarded for their good behavior.
  • We've been able to sustain a store, and that's super awesome. I know we wouldn't be able to without the help of Hero and the ways in which we keep the hype.
  • I think I need more help with teacher adoption. We have a lot of initiatives at our school, so we're trying to take on a little more than we can chew at this point. We're getting there though!
Anonymous | TrustRadius Reviewer

Blackbaud Education Management Solutions

  • Connect RE is awesome and saves so much time versus manually updating information in both the Core and Raiser's Edge systems.
  • We are about to upgrade to Tuition Management which will pull data from Core and save so much time on manual entry! Plus, it will be so much easier for parents to pay on time through a credit card versus a check, therefore, improves our ROI drastically.
  • Ideally, Raiser's Edge NXT web view would have all of the capabilities as a database view, but I know it will take some time to get there. The Database view is just extremely outdated looking and not in the Cloud, so I can't log in to it from just any computer without downloading Citrix. Can be frustrating sometimes with how slow it is.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Hero, by Schoolmint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackbaud Education Management Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

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