What users are saying about
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
22 Ratings
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100

Method:CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
22 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Highrise

We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp
Anonymous | TrustRadius Reviewer

Method:CRM

Method[:CRM] is well suited when you have a large company that needs to keep track of customers. It also connects with Quickbooks and that has really been nice for our organization. Our company is small so this really helps us stay on track and build our data base of customers.
Lauren Hamby | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Highrise
Method:CRM
7.1
Customer data management / contact management
Highrise
Method:CRM
8.8
Workflow management
Highrise
Method:CRM
7.0
Territory management
Highrise
Method:CRM
1.8
Opportunity management
Highrise
Method:CRM
8.5
Integration with email client (e.g., Outlook or Gmail)
Highrise
Method:CRM
6.3
Contract management
Highrise
Method:CRM
8.7
Quote & order management
Highrise
Method:CRM
8.0
Interaction tracking
Highrise
Method:CRM
7.3
Channel / partner relationship management
Highrise
Method:CRM
7.7

Customer Service & Support

Highrise
Method:CRM
10.0
Case management
Highrise
Method:CRM
10.0
Call center management
Highrise
Method:CRM
9.9
Help desk management
Highrise
Method:CRM
10.0

Marketing Automation

Highrise
Method:CRM
7.6
Lead management
Highrise
Method:CRM
8.7
Email marketing
Highrise
Method:CRM
6.5

CRM Project Management

Highrise
Method:CRM
7.9
Task management
Highrise
Method:CRM
8.0
Billing and invoicing management
Highrise
Method:CRM
9.0
Reporting
Highrise
Method:CRM
6.8

CRM Reporting & Analytics

Highrise
Method:CRM
6.1
Forecasting
Highrise
Method:CRM
5.4
Pipeline visualization
Highrise
Method:CRM
7.2
Customizable reports
Highrise
Method:CRM
5.7

Customization

Highrise
Method:CRM
7.5
Custom fields
Highrise
Method:CRM
8.1
Custom objects
Highrise
Method:CRM
9.0
Scripting environment
Highrise
Method:CRM
6.8
API for custom integration
Highrise
Method:CRM
6.1

Security

Highrise
Method:CRM
9.0
Single sign-on capability
Highrise
Method:CRM
9.0
Role-based user permissions
Highrise
Method:CRM
9.0

Integrations with 3rd-party Software

Highrise
Method:CRM
10.0
Marketing automation
Highrise
Method:CRM
10.0
Compensation management
Highrise
Method:CRM
10.0

Platform

Highrise
Method:CRM
8.5
Mobile access
Highrise
Method:CRM
8.5

Pros

Highrise

  • Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
  • Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
  • Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
  • Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
Averill Earls | TrustRadius Reviewer

Method:CRM

  • The customization team is brilliant!
  • The various integrations, QBO & Gmail, help me keep track of all customer interactions.
  • The more organized I am, the more time I have to take care of my clients!
  • I have nothing but praise for the support team and the rest of the crew at Method.
Dorothy Sela | TrustRadius Reviewer

Cons

Highrise

  • Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
  • Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
Derek Jones | TrustRadius Reviewer

Method:CRM

  • We have no complaints Method: CRM has improved the workflow in the company.
  • All of the features are easy to use and with the 30day no obligation trial and hour consultation. We were really able to dig into all of its functionality with out any pressure of contracts while getting started.
  • The live chat support is great I get all my questions answered vs spending hours of my time getting passed around over the phone.
Denise D. BA  Website Developer | TrustRadius Reviewer

Likelihood to Renew

Highrise

Highrise 8.2
Based on 9 answers
Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
Rachel Panush | TrustRadius Reviewer

Method:CRM

Method:CRM 8.0
Based on 2 answers
The things Method does well - QuickBooks data integration and extreme customization - it does very, very well. If you are looking for a CRM product or any business process automation software that integrates with QuickBooks, you have to look at Method CRM
Anonymous | TrustRadius Reviewer

Usability

Highrise

Highrise 9.0
Based on 1 answer
It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
Derek Jones | TrustRadius Reviewer

Method:CRM

Method:CRM 8.5
Based on 10 answers
I believe there is room for improvements:
  1. Sync payments with the calendar so that reminders are automatically sent out
  2. Make the lead creation and entry a bit more user friendly and drag-and-drop
  3. Combine both activity and lead creation so it's less time consuming.
Anonymous | TrustRadius Reviewer

Support Rating

Highrise

Highrise 9.0
Based on 1 answer
They are quick and SO nice. They are very friendly and are eager to help.
Denice Castillo | TrustRadius Reviewer

Method:CRM

Method:CRM 9.1
Based on 11 answers
Every single person I have dealt with at Method has been outstanding. Phuong helped with my initial introduction and orientation. She asked about our company and what I was hoping to accomplish, then focussed our time on meeting those goals. Khamil was able to work miracles in an hour of customization and the two webinars I've attended have been a wealth of information. Highly recommend.
Dorothy Sela | TrustRadius Reviewer

Implementation Rating

Highrise

No score
No answers yet
No answers on this topic

Method:CRM

Method:CRM 9.0
Based on 1 answer
Be available to learn! There is a huge learning curve to this program. You have to be willing to take it all in. Be available to the Method expert and be patient.
Denice Castillo | TrustRadius Reviewer

Alternatives Considered

Highrise

Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
Blake Baron | TrustRadius Reviewer

Method:CRM

Method is by far the easiest of all platforms. It brings a lot of great features that Salesforce has as well as email campaign features like constant contact, all in one. The only thing I would add would be more reporting and custom report capability.
Anonymous | TrustRadius Reviewer

Return on Investment

Highrise

  • Better customer service, I am able to look up client info in a more organized way
  • I feel that our efficiency has really increased. Highrise is a lot faster than our old program
  • Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
Stephanie Belleville | TrustRadius Reviewer

Method:CRM

  • Method:CRM has probably saved me about 6-10 hours per week over the past few years.
  • It has likely saved our company several hundred hours in the last 10 years.
  • It has specifically saved us countless hours with better data management vs. having separate spreadsheets for keeping track of things.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Highrise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Highrise Editions & Modules

Edition
Highrise$4.001
  1. Per User Per Month
Additional Pricing Details

Method:CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Method:CRM Editions & Modules

Edition
Contact Management$251
CRM Pro$441
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Highrise
9.0
Method:CRM
9.9

Likelihood to Renew

Highrise
8.2
Method:CRM
8.0

Usability

Highrise
9.0
Method:CRM
8.5

Support Rating

Highrise
9.0
Method:CRM
9.1

Implementation Rating

Highrise
Method:CRM
9.0

Add comparison