Hiver vs. ServiceNow Customer Service Management
Hiver vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Hiver | N/A | Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies… | $14 /user/month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Hiver | ServiceNow Customer Service Management | |
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Incident and problem management |
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Multi-Channel Help |
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Self Help Community |
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Hiver | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Hiver | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 1.0 (3 ratings) | 7.4 (6 ratings) |
Usability | 3.0 (1 ratings) | 10.0 (1 ratings) |
Support Rating | 4.0 (1 ratings) | 9.0 (1 ratings) |
Hiver | ServiceNow Customer Service Management | |
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Likelihood to Recommend | Hiver | ServiceNow |
Pros | Hiver | ServiceNow |
Cons | Hiver | ServiceNow |
Usability | Hiver | ServiceNow |
Support Rating | Hiver | ServiceNow |
Alternatives Considered | Hiver | ServiceNow |
Return on Investment | Hiver | ServiceNow |
ScreenShots | Hiver Screenshots |