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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HoneyBook

    Score8.5 out of 10
    Small Businesses (1-50 employees)
    HoneyBook aims to help creative entrepreneurs and freelancers book more clients, manage projects and get paid all in one place. With HoneyBook, users can automate busy work and stay on top of to-dos, saving time and money, while growing a business. HoneyBook is designed to emulate a personal assistant. The vendor states that small business owners and freelancer customers have tripled their bookings and saved multiple hours a day using HoneyBook. They further state that a variety of small…

    $36

    per month

    Pipeline CRM

    Score5.2 out of 10
    N/AFounded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.

    $29

    per month

    Pricing
    HoneyBookPipeline CRM
    Editions & Modules
    Starter
    $36
    per month
    Unlimited Plan - Monthly
    $39
    Month
    Essentials
    $59
    per month
    Premium
    $129
    per month
    Start
    $300
    per year per user
    Develop
    $396
    per year per user
    Develop
    $588
    per year per user
    Offerings
    Pricing Offerings
    HoneyBookPipeline CRM
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details2 months free with annual billing.—
    More Pricing Information
    Community Pulse
    HoneyBookPipeline CRM
    Considered Both Products
    HoneyBook
    No answer on this topic
    Pipeline CRM PipelineDeals
    No answer on this topic
    Key User Insights
    Would buy again
    80%
    Would buy again
    8 Answers
    No answers on this topic
    Delivers good value for the price
    80%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    70%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    63%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    70%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Features
    HoneyBookPipeline CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of HoneyBook and Pipeline CRM
    Feature
    HoneyBook
    6.4
    12 Ratings
    20% below category average
    Pipeline CRM
    6.9
    5 Ratings
    13% below category average
    Customer data management / contact management6.412 Ratings8.05 Ratings
    Workflow management5.710 Ratings8.05 Ratings
    Opportunity management5.111 Ratings8.05 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.711 Ratings4.05 Ratings
    Contract management7.112 Ratings5.05 Ratings
    Quote & order management5.410 Ratings6.03 Ratings
    Interaction tracking6.59 Ratings9.05 Ratings
    Territory management00 Ratings7.04 Ratings
    Channel / partner relationship management00 Ratings7.04 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of HoneyBook and Pipeline CRM
    Feature
    HoneyBook
    7.7
    10 Ratings
    0% above category average
    Pipeline CRM
    7.8
    3 Ratings
    1% above category average
    Case management8.78 Ratings7.03 Ratings
    Help desk management6.79 Ratings8.21 Ratings
    Call center management00 Ratings8.21 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of HoneyBook and Pipeline CRM
    Feature
    HoneyBook
    4.7
    10 Ratings
    49% below category average
    Pipeline CRM
    5.0
    4 Ratings
    43% below category average
    Lead management4.710 Ratings8.04 Ratings
    Email marketing00 Ratings2.02 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of HoneyBook and Pipeline CRM
    Feature
    HoneyBook
    7.0
    12 Ratings
    10% below category average
    Pipeline CRM
    4.5
    5 Ratings
    52% below category average
    Task management5.712 Ratings3.04 Ratings
    Billing and invoicing management7.111 Ratings5.53 Ratings
    Reporting8.411 Ratings5.03 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of HoneyBook and Pipeline CRM
    Feature
    HoneyBook
    5.5
    8 Ratings
    33% below category average
    Pipeline CRM
    6.7
    5 Ratings
    13% below category average
    Customizable reports5.58 Ratings7.05 Ratings
    Forecasting00 Ratings8.03 Ratings
    Pipeline visualization00 Ratings5.05 Ratings
    Customization
    Comparison of Customization features of HoneyBook and Pipeline CRM
    Feature
    HoneyBook
    9.0
    10 Ratings
    16% above category average
    Pipeline CRM
    9.5
    5 Ratings
    22% above category average
    Custom fields9.010 Ratings10.05 Ratings
    Custom objects9.010 Ratings10.05 Ratings
    Scripting environment00 Ratings8.21 Ratings
    API for custom integration00 Ratings10.05 Ratings
    Security
    Comparison of Security features of HoneyBook and Pipeline CRM
    Feature
    HoneyBook
    6.6
    11 Ratings
    24% below category average
    Pipeline CRM
    6.0
    3 Ratings
    33% below category average
    Single sign-on capability6.49 Ratings6.02 Ratings
    Role-based user permissions6.810 Ratings6.02 Ratings
    Platform
    Comparison of Platform features of HoneyBook and Pipeline CRM
    Feature
    HoneyBook
    6.6
    10 Ratings
    14% below category average
    Pipeline CRM
    8.0
    5 Ratings
    5% above category average
    Mobile access6.610 Ratings8.05 Ratings
    Social CRM
    Comparison of Social CRM features of HoneyBook and Pipeline CRM
    Feature
    HoneyBook
    -
    Ratings
    Pipeline CRM
    8.1
    2 Ratings
    8% above category average
    Social data00 Ratings8.12 Ratings
    Social engagement00 Ratings8.21 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of HoneyBook and Pipeline CRM
    Feature
    HoneyBook
    -
    Ratings
    Pipeline CRM
    4.6
    3 Ratings
    48% below category average
    Marketing automation00 Ratings2.03 Ratings
    Compensation management00 Ratings7.31 Ratings
    Best Alternatives
    HoneyBookPipeline CRM
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HoneyBookPipeline CRM
    Likelihood to Recommend
    6.4
    (12 ratings)
    7.0
    (6 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    7.0
    (1 ratings)
    Usability
    5.7
    (10 ratings)
    9.0
    (1 ratings)
    Support Rating
    2.6
    (7 ratings)
    8.0
    (1 ratings)
    User Testimonials
    HoneyBookPipeline CRM
    Likelihood to Recommend
    HoneyBook
    I would recommend Honeybook to other coaches, consultants, and small business owners. It may not be appropriate for a large team's use, but works for the size of organization I currently own and manage. It also integrates with QuickBooks and makes financial data management fairly seamless.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
    Incentivized
    Read full review
    Pros
    HoneyBook
    • HoneyBook offers incredible resources to train users how to best use their system. It's informative and eye-opening to watch one of their training sessions.
    • I love how easy HoneyBook makes it to create highly professional materials that are beautiful. Its brochures and selling materials are stellar and I'm able to streamline the process without feeling like I actually have to sell my capabilities.
    • I'm thrilled with the billing system and how simple it is to automate. I love that I can see how my customers have engaged with the bills.
    • The app helps me feel connected to my leads and data while I'm away from my computer.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
    • Reporting: We were able to setup all types of reporting and tracking.
    • Ease of Use: While the platform was powerful, it was always easy to use.
    Incentivized
    Read full review
    Cons
    HoneyBook
    • The online scheduling tool does not work with different time zones very well. It doesn't automatically adjust to my clients' timezones and it doesn't even have many international time zones as an option! I had 3 clients in a row schedule meetings at the wrong time when I first started using HoneyBook's scheduler. I had to switch to Calendly because HoneyBook's scheduling tool was causing me to lose business.
    • The transaction fees for instant deposits are expensive.
    • [I believe} many of the features on HoneyBook are half-baked. It's marketed as an all-in-one business management platform, but I'm still using Calendly, Google Drive, Typeform, Clockify, and ClickUp because HoneyBook's equivalent features aren't as sophisticated or as easy to use.
    • The notes section for client projects does not have much space or allow for any custom formatting such as hyperlinks, bold text, highlighted text, etc. Tools such as Teamwork, Pipedrive, Asana, and ClickUp do a much better job at displaying this type of information.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
    Incentivized
    Read full review
    Likelihood to Renew
    HoneyBook
    Since I do not use ALL the functionality in HoneyBook, I have wondered if the plan I am on is too much. That is why I rated a 9 rather than 10. I have definitely considered downgrading but not leaving HoneyBook.
    Read full review
    Pipeline CRM PipelineDeals
    If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
    Incentivized
    Read full review
    Usability
    HoneyBook
    This is now a copy-paste response since this platform is asking me to answer every single question. It is such a negative experience with Honeybook that they even upset me while I'm trying to warn others of all the horrible pitfalls in working with the platform.
    Read full review
    Pipeline CRM PipelineDeals
    The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
    Incentivized
    Read full review
    Support Rating
    HoneyBook
    They have ALWAYS been amazing when I needed any type of service or help. Their concierge service is also amazing vs other services I have used in the past. I have confidence when I ask for help - both through Chat or even on their Facebook group that I will get an answer quickly.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
    Incentivized
    Read full review
    Alternatives Considered
    HoneyBook
    Honeybook and Dubsado have a lot of similarities. I'd say the only big difference is that Dubsado still has more advanced workflow capabilities. Dubsado also is much harder to set up. Honeybook is simpler and easier to use right from the start.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
    Incentivized
    Read full review
    Return on Investment
    HoneyBook
    • HoneyBook was very cost effective which was great for ROI!
    • HoneyBook was easy to use which made for a quick employee on-boarding for new team members.
    • HoneyBook had some features that were not available on the platform that are considered standard for any other CRM such as data pull, platform integrations, and customization options.
    Incentivized
    Read full review
    Pipeline CRM PipelineDeals
    • Has made us understand sales tactics that are working
    • Easily create forecasting on growth in multiple categories
    • Understand our process and what we need to improve on in closing deals
    Incentivized
    Read full review
    ScreenShots

    HoneyBook Screenshots

    Screenshot of BrochureScreenshot of GratuityScreenshot of Homepage PipelineScreenshot of HomepageScreenshot of ProjectScreenshot of Workflows

    Pipeline CRM Screenshots

    Screenshot of the Pipeline CRM main dashboardScreenshot of a Kanban viewScreenshot of a lead list viewScreenshot of the Pipeline CRM Help Center and Resources