What users are saying about
5 Ratings
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Top Rated
757 Ratings
5 Ratings
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Score 10 out of 100

NICE CXone

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Top Rated
757 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Cloud PBX

    10.0

    HotTelecom

    100%

    NICE CXone

    Feature Set Not Supported
    N/A
    HotTelecom ranks higher in 3/3 features

    Hosted PBX

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Call reports

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Call Management

    10.0

    HotTelecom

    100%

    NICE CXone

    Feature Set Not Supported
    N/A
    HotTelecom ranks higher in 5/5 features

    Answering rules

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Call recording

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Call park

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Call screening

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    Message alerts

    10.0
    100%
    5 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    9.0

    HotTelecom

    90%

    NICE CXone

    Feature Set Not Supported
    N/A
    HotTelecom ranks higher in 1/1 features

    Audio conferencing

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Contact Center Software

    HotTelecom

    Feature Set Not Supported
    N/A
    8.6

    NICE CXone

    86%
    NICE CXone ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.7
    87%
    510 Ratings

    Validate callers

    N/A
    0 Ratings
    8.7
    87%
    435 Ratings

    Outbound response

    N/A
    0 Ratings
    8.5
    85%
    451 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.6
    86%
    408 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.8
    88%
    370 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.9
    89%
    483 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.3
    83%
    296 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.6
    86%
    341 Ratings

    REST APIs

    N/A
    0 Ratings
    8.2
    82%
    272 Ratings

    Call scripts

    N/A
    0 Ratings
    8.3
    83%
    287 Ratings

    Call tracking

    N/A
    0 Ratings
    8.6
    86%
    463 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.7
    87%
    328 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.6
    86%
    332 Ratings

    Workforce Optimization (WFO)

    HotTelecom

    Feature Set Not Supported
    N/A
    8.7

    NICE CXone

    87%
    NICE CXone ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.7
    87%
    467 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.7
    87%
    338 Ratings

    Recording

    N/A
    0 Ratings
    8.8
    88%
    450 Ratings

    Quality management

    N/A
    0 Ratings
    8.7
    87%
    437 Ratings

    Call analytics

    N/A
    0 Ratings
    8.8
    88%
    443 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.6
    86%
    434 Ratings

    Live reporting

    N/A
    0 Ratings
    8.6
    86%
    420 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.7
    87%
    273 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.6
    86%
    287 Ratings

    Attribute Ratings

    • HotTelecom is rated higher in 1 area: Likelihood to Recommend
    • NICE CXone is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    10.0

    HotTelecom

    100%
    5 Ratings
    8.6

    NICE CXone

    86%
    546 Ratings

    Likelihood to Renew

    HotTelecom

    N/A
    0 Ratings
    4.9

    NICE CXone

    49%
    21 Ratings

    Usability

    HotTelecom

    N/A
    0 Ratings
    8.9

    NICE CXone

    89%
    532 Ratings

    Availability

    HotTelecom

    N/A
    0 Ratings
    4.6

    NICE CXone

    46%
    7 Ratings

    Performance

    HotTelecom

    N/A
    0 Ratings
    8.3

    NICE CXone

    83%
    7 Ratings

    Support Rating

    9.8

    HotTelecom

    98%
    8 Ratings
    10.0

    NICE CXone

    100%
    7 Ratings

    In-Person Training

    HotTelecom

    N/A
    0 Ratings
    5.5

    NICE CXone

    55%
    4 Ratings

    Online Training

    HotTelecom

    N/A
    0 Ratings
    7.7

    NICE CXone

    77%
    5 Ratings

    Implementation Rating

    HotTelecom

    N/A
    0 Ratings
    8.0

    NICE CXone

    80%
    9 Ratings

    Configurability

    HotTelecom

    N/A
    0 Ratings
    7.8

    NICE CXone

    78%
    4 Ratings

    Ease of integration

    HotTelecom

    N/A
    0 Ratings
    8.3

    NICE CXone

    83%
    4 Ratings

    Product Scalability

    HotTelecom

    N/A
    0 Ratings
    6.4

    NICE CXone

    64%
    7 Ratings

    Vendor post-sale

    HotTelecom

    N/A
    0 Ratings
    4.9

    NICE CXone

    49%
    5 Ratings

    Vendor pre-sale

    HotTelecom

    N/A
    0 Ratings
    4.9

    NICE CXone

    49%
    5 Ratings

    Likelihood to Recommend

    Beta Company

    When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
    Read full review

    NICE

    It's well-suited for anything related to IT, customer service, and call centers. This is a great way to handle a large volume of calls as well as manage a big team. The biggest plus is that you can handle a team remotely using NICE CXone, which can be difficult to handle and manage using other call products.
    Read full review

    Pros

    Beta Company

    • Friendly and responsive customer support.
    • Wide geographical coverage.
    • It's easy to set up.
    • High-quality phone calls.
    • There are a lot of additional services available.
    Read full review

    NICE

    • Made work from home easy - We just have to login and start calling - No landlines.
    • Easy to extract daily, monthly reports from NICE [CXone] web app.
    • Easy to monitor agents online - who is logged in and who is not.
    • Fast and reliable - Just need internet.
    Read full review

    Cons

    Beta Company

    • Video calling is not available as a feature.
    Read full review

    NICE

    • Occasionally the server will disconnect and we lose phone functionality.
    • Calls get "stuck" in the queue when they don't exist.
    • Can't remove commitments very easily when they are made.
    • Kicks you out after 2 hours. Making it annoying how you have to log back in.
    Read full review

    Pricing Details

    HotTelecom

    Starting Price

    $0

    Editions & Modules

    HotTelecom editions and modules pricing
    EditionModules
    Direct virtual phone numberfrom 51
    Virtual SMS numberfrom 72
    Toll-free (800) numberfrom 73
    Virtual PBX654
    Virtual fax number305

    Footnotes

    1. Monthly fee + connection fee
    2. Monthly fee + connection fee
    3. Monthly fee + connection fee
    4. Monthly fee
    5. Monthly fee + connection fee

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Each price is the price of monthly fee. There might be an additional connection fee for the products.

    NICE CXone

    Starting Price

    Editions & Modules

    NICE CXone editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Beta Company

      No answers on this topic

      NICE

      Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
      Read full review

      Usability

      Beta Company

      No answers on this topic

      NICE

      Because we can take a brand new, seasonal agent, and within a very short window, they are understanding the system and already taking calls and interacting with our customers. Due to the number of seasonal employees we bring in during the holiday season, we need the system to be intuitive.
      Read full review

      Reliability and Availability

      Beta Company

      No answers on this topic

      NICE

      NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
      Read full review

      Performance

      Beta Company

      No answers on this topic

      NICE

      NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
      Read full review

      Support Rating

      Beta Company

      We are totally satisfied with help Customer Support. They were quick and responsive
      Read full review

      NICE

      inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
      Read full review

      In-Person Training

      Beta Company

      No answers on this topic

      NICE

      It was very entertaining, we received the training from the best trainers. I think the information that they provided was very interesting. We receive a lot of very good information to forward to all the users of this need tool and answers were given in the correct time and form.
      Read full review

      Online Training

      Beta Company

      No answers on this topic

      NICE

      I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
      Read full review

      Implementation Rating

      Beta Company

      No answers on this topic

      NICE

      In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
      Read full review

      Alternatives Considered

      Beta Company

      No answers on this topic

      NICE

      Interactive Intelligence Cisco Express and Enterprise. InContact CXOne is very solid as a cloud platform and has great ease of use. However, it has areas of improvements to make it better, especially the Engage side of the company should be taken out of the stone age. Look at Calabrio's reliance and support as a benchmark for recordings.
      Read full review

      Scalability

      Beta Company

      No answers on this topic

      NICE

      I rated 10, because Nice CX one is very much functional. You can simply acess it by website Nice, in any navigator, desktop, notebook or mobile, so you can in a fast way run on every departament of the company.
      Read full review

      Return on Investment

      Beta Company

      • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
      Read full review

      NICE

      • We were able to close deals and sales to clients more effectively!
      • It is much easier for us to reach the client even if it's an International number.
      • Nice CXone has helped us a lot to communicate better with our clients.
      Read full review

      Screenshots

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