What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1077 Ratings
3 Ratings

HubSpot CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
1077 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Korero

Korero would be the best choice for freelance professionals, small and medium size companies, in my opinion.It is also a great platform for those who are looking for ATS and CRM together at an affordable price.For a one man company it becomes expensive to buy software and manage relationships and recruitment process online and in that scenario Korero platform comes handy with its offerings and price. Its relatively new in the market so I would say they can bring more add-ons with time but for now I feel it has a lot of potential to support the recruiters like me and many other businesses.
Jagdeep Kaur | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Korero
8.2
Customer data management / contact management
HubSpot CRM
8.7
Korero
8.2
Workflow management
HubSpot CRM
7.8
Korero
8.1
Territory management
HubSpot CRM
7.2
Korero
Opportunity management
HubSpot CRM
8.1
Korero
8.4
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
Korero
9.1
Contract management
HubSpot CRM
7.8
Korero
Quote & order management
HubSpot CRM
7.8
Korero
7.1
Interaction tracking
HubSpot CRM
8.3
Korero
Channel / partner relationship management
HubSpot CRM
7.5
Korero
8.2

Customer Service & Support

HubSpot CRM
7.3
Korero
7.5
Case management
HubSpot CRM
7.3
Korero
8.1
Call center management
HubSpot CRM
7.1
Korero
Help desk management
HubSpot CRM
7.6
Korero
7.0

Marketing Automation

HubSpot CRM
8.6
Korero
7.8
Lead management
HubSpot CRM
8.5
Korero
7.9
Email marketing
HubSpot CRM
8.6
Korero
7.7

CRM Project Management

HubSpot CRM
7.6
Korero
8.3
Task management
HubSpot CRM
8.2
Korero
8.6
Billing and invoicing management
HubSpot CRM
6.7
Korero
8.1
Reporting
HubSpot CRM
7.9
Korero
8.1

CRM Reporting & Analytics

HubSpot CRM
7.8
Korero
8.5
Forecasting
HubSpot CRM
7.9
Korero
Pipeline visualization
HubSpot CRM
8.0
Korero
8.5
Customizable reports
HubSpot CRM
7.5
Korero

Customization

HubSpot CRM
7.7
Korero
8.1
Custom fields
HubSpot CRM
8.2
Korero
7.3
Custom objects
HubSpot CRM
7.7
Korero
Scripting environment
HubSpot CRM
6.8
Korero
8.6
API for custom integration
HubSpot CRM
7.9
Korero
8.2

Security

HubSpot CRM
8.3
Korero
8.5
Single sign-on capability
HubSpot CRM
8.3
Korero
Role-based user permissions
HubSpot CRM
8.3
Korero
8.5

Social CRM

HubSpot CRM
7.8
Korero
6.4
Social data
HubSpot CRM
7.7
Korero
6.4
Social engagement
HubSpot CRM
7.8
Korero

Integrations with 3rd-party Software

HubSpot CRM
7.9
Korero
Marketing automation
HubSpot CRM
8.2
Korero
Compensation management
HubSpot CRM
7.7
Korero

Platform

HubSpot CRM
6.7
Korero
8.1
Mobile access
HubSpot CRM
6.7
Korero
8.1

Pros

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

Korero

  • User friendly
  • Great support
  • Very affordable
  • Simple to use
Anonymous | TrustRadius Reviewer

Cons

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Korero

  • UI and UX
  • They provide good support but it can be improved
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Korero

No score
No answers yet
No answers on this topic

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 135 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

Korero

Korero 8.5
Based on 3 answers
I’m pretty happy with Korero as it gives me an easy to use interface and a holistic view for my sales and recruitment requirements.It helps me keep a tab on various open opportunities and ones in the pipeline. At this point of time, my business requirements are well met.
Jagdeep Kaur | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Korero

Korero 7.9
Based on 3 answers
The support team is open for discussions and to look into to improve the system that is suits for us. If needed they are always available and they solve problems very fast. They give us the feeling that we are important for them. They don’t charge extra for any small questions. The support is very friendly.
Anonymous | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Korero

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

Korero

Price point is a great advantage as it combines ATS and CRM .Easy to navigate and the best part is if I feel something is missing and needs improvement, I leave feedback and the company acts upon it. The support team is very responsive and my work has never been hindered.
Jagdeep Kaur | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Korero

  • Increased sales' achievements by considerable number
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Korero

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0.00

Korero Editions & Modules

Edition
Basic$10.001
Professional$22.001
  1. Per User
Additional Pricing Details
Pricing is computed on a monthly basis, exclusive of VAT and minimum time is 1 month.

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
Korero
8.8

Likelihood to Renew

HubSpot CRM
9.1
Korero

Usability

HubSpot CRM
8.5
Korero
8.5

Support Rating

HubSpot CRM
8.3
Korero
7.9

Implementation Rating

HubSpot CRM
9.1
Korero

Add comparison