Likelihood to Recommend If you are truly using IBM API Management for an API gateway, you will be ok. if you start trying to build custom scripts to transform messages complex in nature, it will soon become unmanageable.
Read full review Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Read full review Pros Import APIs - We have an existing inventory of APIs and services, so having an easy import process was required. IBM provides the ability to import Swagger so the process was quick and easy. Service Offerings - Can create plans to control various model offerings for varying clients depending on the need. You are not locked into a tier structure and can customize if a need arises. API Usage - visibility into the use of an API with a wealth of reporting information allows you to support an API from a production use to trending and forecasting any future growth. Read full review Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards. It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt. Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise. Read full review Cons Troubleshooting deployment pipeline - identifying issues with your api based on restrictions through a deployment pipeline is difficult. If a quality assurance environment is less stringent than a production environment, making sure your api is accessible and configured appropriately is tough. Code level scripting is limited to javascript and xslt. so if any complex fanning needs to occur, you are limited in tooling. Administration is more cumbersome than it needs to be. There are roles/profiles that are defined, but to use a group email for the approval or use of an api needs to managed better. A more thorough thought process needs to be defined - which I think IBM is tackling as an improvement. Read full review The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system. The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited. Michelle Prand Director of Information Systems & Information Management
Read full review Usability Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Read full review Implementation Rating With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand Director of Information Systems & Information Management
Read full review Alternatives Considered There are a lot of similarities between
Apigee Edge and IBM API Management. Some of the differences at the time of this posting is... 1) IBM APIM/C integrates better with other products. Dynatrace is used to track API and service specifics with the ability to offload those statistics for operational reporting. 2) If you are evolving from DataPower, IBM API Management is a logical choice to support additional REST APIs. 3) Generating keys is simple. Integration of those keys with a secure data vault is easy as well for your consumer.
Read full review MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Read full review Return on Investment Centralizing on an API management platform was imperative. Being able to support SOAP UIs as well as REST APIs was required. Because of the tooling, service inventory and provisioning can be managed - regardless of the pricing and cost structures are used. Constructing plans that provide tiering options based on rate limits help in onboarding new consumers. The lesser cost in onboarding through an API gateway outweighs the cost of modifying/configuring an API to handle multiple clients. Defining guidance and onboarding practices while rolling out the product also helps in the adoption, reference architecture, and governance that can save your company money. Read full review This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation. Read full review ScreenShots