AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.
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Pricing
Influitive
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Influitive
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
No setup fee
Additional Details
To learn more about Influitive's pricing, please reach out to a member of our sales team.
I'm biased because I learned about Influitive from a webinar before ever using it and was absolutely wowed by the product. During the initial research, Influitive always had a more robust offering and better reviews.
More options and better UX. Honestly, the platform barely had many features and was entirely focused on referrals. They did not help create a community or advocacy platform. Their gift card system was lacking global reach and that was definitely a major show down for us. We …
The challenges were a big factor in our decision. We wanted to have a place users could consume and contribute, and not just browsing articles and moving on. We wanted them to be able to interact with the content, and each other. Many community platforms are just forums. We …
We looked at Crowdvocate and Advocately. I would say that Influitive is by far the most mature and feature-rich program and is constantly being updated through direct feedback that users of the solution provider. The platform has come a long way since its inception, and there …
Verified User
Program Manager
Chose Influitive
I was not a part of the purchasing decisions for Influitive so I cannot speak to this. I have seen demos, however, and it seems that Influitive is a leader in the space.
We use Influitive for our closed customer advocacy program and Khoros for our open discussion-based community. Two different communities...two different software solutions. Each one best fits the ultimate goals of the community.
To be fair to the buying process, I looked into every kind of platform (advocacy, community, etc.). Other vendors were either outdated in practices/product or most importantly, they didn't have the capabilities of half of what Influitive tools offer.
Influitive was already in place when I started working here; however 3 years later when we decided to completely re-launch our program from the ground-up, I evaluated a couple other providers. Influitive still stood out as the best option in the market due to their superior …
Senior Manager - Installed Base Marketing and Customer Loyalty / Advocacy
Chose Influitive
I honestly haven't come across another provider that I wouldn't recommend. New companies and providers are created each year. Each company has their pros and cons and you need to find what company you want to partner with. We have been happy with Influitive and don't have a …
Khoros Communities, in my opinion, isn't set up to host a customer advocacy program, as it's lacking key aspects that Influitive offers (e.g. ability to easily share information with advocates, advanced gamification, etc.) It's much better, however, for a discussion-based …
Influitive is a much easier way to maintain the community than using GitHub, Slack or Discord. It helps us build up the brand. Using GitHub, Slack and Discord won't help us build the brand since we cannot put our language and logo there. Using GitHub is a little too complex for …
I think that Influitive has been an amazing app and the fact that they acquired PostBeyond shows that they have teeth in the game and are expanding their grasp on the customer retention and advocacy market. This app has really flourished and will continue to do for the time …
Verified User
Professional
Chose Influitive
Unfortunately, having not used other similar products, I cannot indicate how Influitive differs or is better than similar products. In my case, the software was suggested to me by colleagues. Since I have no other knowledge about similar software at the moment, I accepted the …
Vanilla is great for forums, but they don't have the gamification/challenges piece that is so important toward building advocacy. I've found a similar circumstance with Salesforce communities--good if you're looking primarily for crowdsourced tech support and QA, but nothing …
Our community was originally based out of Slack. As our customer community grew, it was essential that we create a space for the community to prosper. We chose Influitive since it had both the advocacy and community portions built-in together. Slack was not able to host the …
We have seen success with information sharing. Giving customers another way to access our resources has been a huge help for them. While we see good engagement numbers there are still some limitations to getting our advocates to complete the 'harder' challenges, like a testimonial or reference
The Admin view is not as intuitive as the user view and the functionality just isn't as great. I wish it had almost the same layout/interface as how the customer sees it so I didn't have to constantly enter Preview mode.
I wish there were more included integrations in the regular Influitive package.
Depending on the cost and new features to be added, our company might be motivated to renew the use of Influitive. However, a lot depends on the year to come and the enhancements that can better our experience and add more gamification to the platform. Adding elements that can woo our target audience.
Overall, Influitive is very easy to use for customers. There's a bit of a learning curve for new admins, but that's only because Influitive isn't always intuitive. The UI is confusing in certain places. I expect something to be in one place, and I find it somewhere else entirely. This is the only reason my usability rank isn't higher
Yes, always available and extremely quick. The availability is 10 on 10 for sure. We also have situations where their team might not be working or on a holiday, but if we have an event, they are available and ensure smooth running. That is the beauty of having Influitive take care of you.
Influitive AdvocateHub interacts with Blackbaud Champions and is an on-time response system. What I mean by that is once data is entered in Influitive AdvocateHub, it is updated in real time and I can access a computer and the data is there immediately. Sometimes the rewards do not show up right away and I am under the assumption that the delay is caused by an influx of traffic.
If a problem can be easily addressed, Influitive Support is all over it! They're fast and always easy to work with. Some of the larger, or more unique problems, can get a little lost. I'd love to see a bit more follow-up on these more important issues, instead of me needing to reach out to find the status of a previously submitted issue. Overall, everyone at Influitive is kind and wants to help!
I was taught and made to show all features that could help me learn more about the platform and this was great hands-on training for me. I picked up things faster than others and did have time to create challenges and make changes while someone was around to supervise and help.
The training was extensive and gave me the knowledge/ skills that I needed in order to implement my advocacy program using Influitive's Advocate Hub. I also meet on a regular basis with my Customer Success Manager. My Success Manager helps give me ideas for my program and helps me ensure that it's successful. Influitive is really invested in my success. They act more like a partner than a vendor
I think some of the key insights I can put forward are all aligned to simply being organized. Make sure you have a well thoughts out plan where you have taken all factors into account. Prioritize the list of deliverables, and make sure you have all the right people alighed to assist internally & externally. If you have a well organized plan you will be set up for success.
Vanilla is great for forums, but they don't have the gamification/challenges piece that is so important toward building advocacy. I've found a similar circumstance with Salesforce communities--good if you're looking primarily for crowdsourced tech support and QA, but nothing "sticky" for really building a thriving community, or the advocacy piece
Influitive has helped us generate hundreds of reviews on sites like G2, TrustRadius, and Capterra, which has resulted in various awards and positive placement on grid reports.
Influitive has helped us generate dozens of case studies and hundreds of quotes that can be used in sales and marketing campaigns.
Influitive has generated thousands of survey responses to help our product team better understand what our customers want, which has had a direct impact on our product roadmap.