What users are saying about
33 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman profile photo

Feature Rating Comparison

Sales Force Automation

Infor CloudSuite CRM
7.7
Customer data management / contact management
Infor CloudSuite CRM
8.4
Workflow management
Infor CloudSuite CRM
9.7
Territory management
Infor CloudSuite CRM
5.4
Opportunity management
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
Infor CloudSuite CRM
5.4
Contract management
Infor CloudSuite CRM
5.7
Quote & order management
Infor CloudSuite CRM
7.3
Interaction tracking
Infor CloudSuite CRM
9.7
Channel / partner relationship management
Infor CloudSuite CRM
9.0

Customer Service & Support

Infor CloudSuite CRM
8.3
Case management
Infor CloudSuite CRM
10.0
Call center management
Infor CloudSuite CRM
5.0
Help desk management
Infor CloudSuite CRM
10.0

Marketing Automation

Infor CloudSuite CRM
2.5
Lead management
Infor CloudSuite CRM
4.0
Email marketing
Infor CloudSuite CRM
1.0

CRM Project Management

Infor CloudSuite CRM
4.2
Task management
Infor CloudSuite CRM
7.0
Billing and invoicing management
Infor CloudSuite CRM
3.6
Reporting
Infor CloudSuite CRM
2.0

CRM Reporting & Analytics

Infor CloudSuite CRM
4.2
Forecasting
Infor CloudSuite CRM
3.6
Pipeline visualization
Infor CloudSuite CRM
7.0
Customizable reports
Infor CloudSuite CRM
2.0

Customization

Infor CloudSuite CRM
8.5
Custom fields
Infor CloudSuite CRM
9.7
Custom objects
Infor CloudSuite CRM
7.0
Scripting environment
Infor CloudSuite CRM
7.2
API for custom integration
Infor CloudSuite CRM
10.0

Security

Infor CloudSuite CRM
9.8
Single sign-on capability
Infor CloudSuite CRM
10.0
Role-based user permissions
Infor CloudSuite CRM
9.6

Social CRM

Infor CloudSuite CRM
3.5
Social data
Infor CloudSuite CRM
4.0
Social engagement
Infor CloudSuite CRM
3.0

Integrations with 3rd-party Software

Infor CloudSuite CRM
2.9
Marketing automation
Infor CloudSuite CRM
3.0
Compensation management
Infor CloudSuite CRM
2.7

Platform

Infor CloudSuite CRM
5.0
Mobile access
Infor CloudSuite CRM
5.0

Pros

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly profile photo

Cons

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne profile photo

Likelihood to Renew

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
No photo available

Usability

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry profile photo

Support

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman profile photo

Alternatives Considered

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell profile photo

Return on Investment

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
No photo available

Pricing Details

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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