Chose Intercom
It's better overall from a learning and stand-up perspective.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat | |
Vitally | N/A | Vitally in New York offers an out of the box customer success platform designed to help B2B SaaS companies better understand their customers and drive customer experience, leading to better customer retention. | N/A |
Intercom | Vitally | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | Vitally | |
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Considered Both Products | Intercom | Vitally No answer on this topic |
Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Intercom | Vitally | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Vitally | |
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Likelihood to Recommend | 9.0 (263 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (171 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Vitally | |
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Likelihood to Recommend | Intercom | Vitally |
Pros | Intercom | Vitally |
Cons | Intercom | Vitally |
Likelihood to Renew | Intercom | Vitally No answers on this topic |
Usability | Intercom | Vitally No answers on this topic |
Reliability and Availability | Intercom | Vitally No answers on this topic |
Performance | Intercom | Vitally No answers on this topic |
Support Rating | Intercom | Vitally No answers on this topic |
Online Training | Intercom | Vitally No answers on this topic |
Implementation Rating | Intercom | Vitally No answers on this topic |
Alternatives Considered | Intercom | Vitally |
Return on Investment | Intercom | Vitally |
ScreenShots | Intercom Screenshots |