involve.ai vs. MaestroQA

involve.ai

MaestroQA

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
involve.ai	Score 8.7 out of 10	Mid-Size Companies (51-1,000 employees)	involve.ai is a Customer Intelligence Platform that gives teams complete visibility of all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date real-time data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.	N/A
MaestroQA	Score 8.5 out of 10	N/A	MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.	N/A

Pricing

involve.ai

MaestroQA

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
involve.ai	MaestroQA
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	involve.ai	MaestroQA
Top Pros	Pro Easy to use Pro Product roadmap Pro Account management	No answers on this topic
Top Cons	Minus Gmail integration	No answers on this topic

Features

involve.ai

MaestroQA

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	involve.ai 9.5 2 Ratings 10% above category average	MaestroQA - Ratings
API	9.42 Ratings	00 Ratings
Integration with Salesforce.com	9.62 Ratings	00 Ratings

Customer Data Extraction / Integration

Comparison of Customer Data Extraction / Integration features of Product A and Product B
	involve.ai 9.6 2 Ratings 10% above category average	MaestroQA - Ratings
Product usage	9.62 Ratings	00 Ratings
Help desk / support tickets	9.62 Ratings	00 Ratings

Customer Success Management

Comparison of Customer Success Management features of Product A and Product B
	involve.ai 9.2 2 Ratings 10% above category average	MaestroQA - Ratings
Customer profiles	9.42 Ratings	00 Ratings
Automated workflow	9.42 Ratings	00 Ratings
Customer health scoring	9.62 Ratings	00 Ratings
Customer segmentation	8.62 Ratings	00 Ratings

CSM Reporting & Analytics

Comparison of CSM Reporting & Analytics features of Product A and Product B
	involve.ai 8.6 2 Ratings 4% above category average	MaestroQA - Ratings
Customer health trends	9.62 Ratings	00 Ratings
Engagement analytics	9.22 Ratings	00 Ratings
Revenue forecasting	6.41 Ratings	00 Ratings
Dashboards	9.22 Ratings	00 Ratings

Best Alternatives
	involve.ai	MaestroQA
Small Businesses	Intercom Score 8.7 out of 10	Sogolytics Score 8.9 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Cisco Webex Experience Management (discontinued) Score 8.8 out of 10	Quadient Inspire Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	involve.ai	MaestroQA
Likelihood to Recommend	8.8 (2 ratings)	10.0 (1 ratings)

User Testimonials
	involve.ai	MaestroQA
Likelihood to Recommend	involve.ai Customer health monitoring Identifying growth opportunities Identifying churn risk Developing CS playbooks based on health score Incentivized LJ Lissa Johnson Director Customer Success Operations Read full review	MaestroQA If you have a small to mid-size Contact Center, MaestroQA is a wonderful tool to measure the quality of service being delivered by your agents. Incentivized Verified User Anonymous Read full review
Pros	involve.ai Task management Team workflows Insights around churn risk Upsell opportunities Incentivized Jason Wesbecher CRO Read full review	MaestroQA Monitors the quality of our agents Provides a user-friendly front end Provides detailed reporting Incentivized Verified User Anonymous Read full review
Cons	involve.ai GMAIL integration More than surface level insights Incentivized LJ Lissa Johnson Director Customer Success Operations Read full review	MaestroQA No answers on this topic
Alternatives Considered	involve.ai involve.ai's low-touch, AI-based approach was judged as a faster "time to value" versus competitors. Incredible service was also a major differentiator. Incentivized Jason Wesbecher CRO Read full review	MaestroQA NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA Incentivized Verified User Anonymous Read full review
Return on Investment	involve.ai Company focus on customer health & holistic view Incentivized LJ Lissa Johnson Director Customer Success Operations Read full review	MaestroQA We saw an instant improvement in our Agent's quality This is truly a collaborative tool - Quality Analyst - Agent Incentivized Verified User Anonymous Read full review
ScreenShots	involve.ai Screenshots