IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
$29
per month per user (5 user minimum)
Pricing
IT Glue
Editions & Modules
Basic
$29.00
per month per user (5 user minimum)
Select
$34.00
per month per user (5 user minimum)
Enterprise
$39.00
per month per user
Offerings
Pricing Offerings
IT Glue
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup Fee
$545 one-time fee
Additional Details
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More Pricing Information
Community Pulse
IT Glue
Considered Both Products
IT Glue
Verified User
Director
Chose IT Glue
The documentation is much better than Passportal but the password management does not work quite as well. Overall, it's the clear leader currently.
We used simply OneNote before IT Glue and still keep basic info in there. [I believe] it was not great for sharing outside the company but worked very well to share securely with staff. RoboForm can be used to share info to your clients, such as passwords and configuration …
This seemed like a cool product. You run these PowerShell scripts that you run on the client computer that updated in IT portal. It worked good at first but then it would mysteriously double the computer in IT Portal. If I don't catch it, it will triple and grow and grow. Later …
Currently, we are evaluating using Sharepoint instead of IT Glue as documents and items are searchable within the document instead of by title. We feel that by only searching by title and the type it hinders the speed at which information can be found easily.
Although it doesn't show up in the search bar here, we've also used BizDox.
While all these provide many of the same services, for us, IT Glue just works much better. We can get to the information we need from anywhere, it's well organized, and we get it quickly. But above all …
Before IT Glue, we were using office Word documents, spreadsheets, and OneNote for storing client documentation - it was a mess. Since moving to IT Glue all of our documentation is in one place, more organized and easily accessible. The initial input of information was long and …
We tried Confluence but it had such a steep learning curve not only for the installer but for everyone involved. It didn't go very far and everyone got fed up with it quickly. I know confluence can do a ton of things but when you don't have dedicated people to implement you …
IT Glue is much easier and cleaner to use than Confluence. It has a lot more functionality being able to sync across other pieces of software we use, such as ConnectWise Manage and ConnectWise Automate. Alerting to our Slack channel helps in some situations as well. A lot more …
This is no joke, when demoed IT Glue at a convention, and then set a call for the rest of the team to look at it, and it was so intuitive and easy to access data, that we signed, without looking at other software.. Prior to ITGlue all data was in our RMM software.
Spiceworks is a free tool to use if you're in MSP. The community is fantastic, but it lacked in certain features. The amount of information I can put into IT Glue is leagues ahead of Spiceworks. You also have to have supplementary software to reach the wealth of information …
We used SharePoint for quite a while and then moved to IT Glue. Then IT Boost came out, and I wanted to like it but it was super flakey and had some security issues. Overall IT Glue has kind of a sucky sales department, but otherwise, it's a solid product that I would recommend …
We used Bright Gauge a long time ago. At the time, we didn't have enough process and procedure in place to truly evaluate it, so we're currently going through an evaluation of Bright Gauge again now and we'll decide what works better. I don't think we're losing IT Glue …
Couldn't choose Wikipedia but IT Glue definitely has more options for saving content. It's user friendly and is straightforward. There are several editing tools that come in handy when writing up procedural documentation and I found Wiki to be more difficult to use. You'd have …
SharePoint requires specialized training, Confluence isn't MSP-specific, and ITBoost is new and not yet proven. IT Glue's integration with the rest of our toolset was what sold it for us.
We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, …
ITG was created specifically for IT providers and had the integrations that we need for our PSA tool. Confluence is an amazing platform and may end up being our next move.