Ivanti Endpoint Manager vs. Jamf Pro

There is no direct replacement for the on-prem Ivanti [Unified Endpoint Manager (formerly LANDESK Management Suite)] solution. Ivanti has a companion product called Neurons, but that is in additional cost, and requires configuration with your on-prem [Unified Endpoint Manager] instance to perform basic functions. If cloud-based is a requirement for your organization, this is likely a dealbreaker. You can implement [Unified Endpoint Manager] in a cloud instance such as AWS, but the support for this appears limited. If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.

Well suited for any organization that wants to manage apple products. It's extremely easy to integrate and has many connectors for existing enterprise infrastructure applications. Certificate management is a breeze. Not so suited for smaller businesses that only have 10-20 devices. Jamf has another product called JAMF Now that would suffice for those areas.

• Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases.
• It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well.
• Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so.
• Software distribution works well and has a lot flexibility built into the module.

• Jamf Pro's Self Service is a great mechanism for making software available to end uses as they need it.
• Jamf Pro is also great for creating plans called PreStage Enrollments that allow for computers to skip many of the setup screens, as well as automating account creation.
• Jamf Pro in combination with Apple Automated Device Enrollment (formerly DEP) allows for devices to supervised and managed, this combination allows for locking, remote wipe of devices, and finding locations of devices when put into lost mode.

• Setup - Boy it is a pain to configure everything correctly. Be aware that you'll probably be giving an AD service account some God rights to get everything working....and security just loves that....
• Cost - Boy you have to pay for everything. I suppose it lets you buy into just what you want but having repeated items go through procurement is a pain if your procurement branch is a pain.

Incentivized

• Training options are terrific, but costly.
• Finding what you need in Jamf Pro can be tough at times. The interface is not what I would call friendly.
• You'll need static credentials for Jamf Pro. They don't integrate with the Jamf Account, and it doesn't offer 2FA. SSO is an option, but it's not simple to set up.

We are happy with the product but the support and development process is far superior to any other company we have worked with. Having a good support structure is very important in today's marketplace of products that do so many things and have so many robust options and capabilities. We are very satisfied with our contract, pricing, support and product execution.

We stepped away and are looking at different products that integrate with our entire fleet MDM solution rather than focusing specifically on Apple products. An all in one solution fits our needs better and is more cost-effective in the long run. Jamf Pro needs to improve some features and support but overall its a good product.

Incentivized

Items are logically laid out and most are easy to find. The more advanced stuff can be trickier, but it is still not hard to find. There are a lot of options though, so remembering where some settings are, especially if you do not alter them often, can take a minute, but you will get to them fairly qiickly.

Jamf Pro has done pretty much anything we've needed with little setup headache. If we hit a wall, the Jamf user community and tech support departments both are more than willing to help solve problems. Tech support is excellent, but the surprising thing is the user base is by far the biggest resource. Jamf users love to help each other, by directly chatting about issues, posting best practices, or just posting info on the forums.

TRM\TAM support has been generally very good. Getting reported bug fixes, design changes, UX problems resolved has been a pain. It is often difficult to get problems escalated beyond the TRM\TAM level. Support is fantastic when you can get it, getting it can often require more work than it should, and that is probably our biggest issue.

Jamf Support is very responsive and usually assists in any challenge we are tackling. They are also very transparent when they are allowed to be. I personally love our Jamf Pro support rep and don't fear messaging their support team.

They made me more comfortable using the product.

The training session was beneficial because it expanded my knowledge about Jamf products and really learn what I am capable of doing with Jamf Pro in terms of managing Apple computers and devices. Immediately after the training course, I was able to implement what I learn to our cloud instance.

Migration from an existing MDM requires device wipe and reenroll for full supervision of the device. It's somewhat painful. User enrollment makes things easier, but you miss out on full management.

It's been many years since I did a full evaluation of other products but at the time we purchased it, the main competitors were Microsoft's SMS and Alteris. SMS just looked horribly ugly and complicated (which fit in very well with Microsoft's other server tools) and Alteris looked okay but had a piecemeal approach where even a basic deployment meant purchasing a half dozen or more components. LANDesk had one bundle for all the tools we were looking for and had a great interface for presenting the data.

Incentivized

Even thought we are using this solutions for different purposes (macOS device management VS mobile device management), I think at the end Jamf Pro is more focused or aimed for macOS management, and mobile device management is just a good addition to that. Same I can tell about Ivanty, is more about iOS/Android management rather than macOS

• In a college environment, the remote control access is very helpful in resolving issues w/o running around campus.
• Very nice to push software to multiple devices at once.
• Software portal is useful in allowing users to get what they need without the need for a tech.

Incentivized

• Jamf Pro has allowed us to minimize the time it takes to deploy devices. We can use zero-touch deployment methodologies which allow devices to go directly to end users and allow end users to get up and running without needing IT's help.
• We have implemented both a third-party & macOS patching service, which allows us to ensure all apps and versions of macOS are updated and secure.