Jira Align vs. OpenAir PSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jira Align
Score 7.9 out of 10
N/A
Jira Align (formerly AgileCraft) is an enterprise-ready project management solution, now from Atlassian (acquired May 2019).
$27,000
per year
OpenAir PSA
Score 6.0 out of 10
N/A
NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.N/A
Pricing
Jira AlignOpenAir PSA
Editions & Modules
Starting Price
$27,000.00
per year
Maximum Price
$3,987,600.00
per year
No answers on this topic
Offerings
Pricing Offerings
Jira AlignOpenAir PSA
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Jira AlignOpenAir PSA
Project Management
Comparison of Project Management features of Product A and Product B
Jira Align
7.6
20 Ratings
6% above category average
OpenAir PSA
7.3
15 Ratings
2% below category average
Task Management9.220 Ratings8.015 Ratings
Resource Management8.420 Ratings7.515 Ratings
Gantt Charts8.515 Ratings8.09 Ratings
Scheduling5.716 Ratings6.012 Ratings
Support for Agile Methodology9.519 Ratings6.07 Ratings
Support for Waterfall Methodology4.412 Ratings7.08 Ratings
Document Management4.616 Ratings8.56 Ratings
Email integration8.516 Ratings7.09 Ratings
Mobile Access4.513 Ratings7.512 Ratings
Timesheet Tracking9.514 Ratings7.014 Ratings
Change request and Case Management8.918 Ratings8.010 Ratings
Budget and Expense Management8.010 Ratings7.514 Ratings
Workflow Automation00 Ratings6.09 Ratings
Team Collaboration00 Ratings8.012 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Jira Align
-
Ratings
OpenAir PSA
8.6
10 Ratings
15% above category average
Quotes/estimates00 Ratings8.05 Ratings
Invoicing00 Ratings9.07 Ratings
Project & financial reporting00 Ratings8.59 Ratings
Integration with accounting software00 Ratings9.07 Ratings
Best Alternatives
Jira AlignOpenAir PSA
Small Businesses
Craft
Craft
Score 8.9 out of 10
Stackby
Stackby
Score 9.6 out of 10
Medium-sized Companies
Planview AgilePlace
Planview AgilePlace
Score 9.1 out of 10
Todoist
Todoist
Score 9.2 out of 10
Enterprises
Planview AgilePlace
Planview AgilePlace
Score 9.1 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Jira AlignOpenAir PSA
Likelihood to Recommend
9.2
(20 ratings)
8.5
(20 ratings)
Likelihood to Renew
9.9
(2 ratings)
8.2
(7 ratings)
Usability
5.2
(2 ratings)
9.4
(4 ratings)
Availability
-
(0 ratings)
10.0
(3 ratings)
Performance
-
(0 ratings)
9.0
(3 ratings)
Support Rating
7.0
(11 ratings)
5.5
(6 ratings)
In-Person Training
-
(0 ratings)
10.0
(2 ratings)
Implementation Rating
10.0
(1 ratings)
10.0
(2 ratings)
Configurability
-
(0 ratings)
8.0
(2 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
10.0
(2 ratings)
Vendor post-sale
9.0
(1 ratings)
10.0
(2 ratings)
Vendor pre-sale
9.0
(1 ratings)
10.0
(2 ratings)
User Testimonials
Jira AlignOpenAir PSA
Likelihood to Recommend
Atlassian
The Atlassian Jira Align (formerly AgileCraft) tools help keep our scrum teams moving in the right direction. It gives Sr. Executives visibility into the progress of our digital transformation efforts. It provides information to our program manager to create the necessary artifacts to justify continued funding of our initiatives. It also supports the SAFe framework, along with some others. And the Atlassian Jira Align (formerly AgileCraft) tools provide integration to other tools that we use in our portfolio.
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NetSuite
This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
Read full review
Pros
Atlassian
  • Effective Sprint planning : Sprint planning can be done using Planning Poker in AgileCraft by clicking Team > Manage > Other > Estimation Games very effectively for distributed teams.
  • Team Capacity Allocation Report: After tasks are created at team or program level, the report from AgileCraft cab be pulled and can be verified that no team member is under or over allocated. A report can be generated by navigating to Team > Manage > Assign Tasks.
  • Effective Requirement trace-ability: To maintain requirements trace-ability follow the steps below:
  • Upload test cases against the story/requirement. once uploaded test cases will be visible under that story
  • Execute Test cases in AgileCraft and mark them as Pass/Fail based on the actual outcome
  • Based on test results, The acceptance criterion's can be marked as “Pass” or “Fail” & if marked failed corresponding defect can be logged & can be attached with the story
  • So against each story we can easily see whether all test cases been executed or not & which acceptance criterion's are failed & how many defects are in open or close state.
  • Daily Scrum: In AgileCraft, the option to run a daily stand-up is available from Team > Manage > Daily Standups. Selecting the sprint number opens the daily stand-up meeting window in which each team member's tasks are visible and hours can be burned against them. Conduct Scrum meetings in AgileCraft, and burn each associate hour against the tasks created during the meeting. The burn-down chart can be generated & viewed during the stand-up to check whether the team is on track.
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NetSuite
  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
Read full review
Cons
Atlassian
  • The initial ticket creation screen lacks some important features, such as assigning "point values" (a measure of effort needed for the ticket).
  • The browser needs to be manually refreshed to see new tickets, which can make things confusing when several people in a meeting are simultaneously creating tickets.
  • The interface on some smaller portions of the software are sometimes difficult to understand.
Read full review
NetSuite
  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
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Likelihood to Renew
Atlassian
There is nothing that can be better than Jira but it needs to keep improving certain areas especially the attachment size area.
Read full review
NetSuite
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
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Usability
Atlassian
Most of the things are easily manageable except certain things that are hidden and you need to ask teammates who are aware of how they can link attachements in the comment section and so on.
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NetSuite
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
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Reliability and Availability
Atlassian
No answers on this topic
NetSuite
The system up time was reliable and that was never anything we ever had any concerns/issues with.
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Performance
Atlassian
No answers on this topic
NetSuite
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
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Support Rating
Atlassian
Overall support from Jira team is good. It comes at an additional price but it is very efficient. There are no long wait times, you get a dedicated team to look into your issues. The support is available throughout the year and they keep a record of your issues. Overall we are very satisfied with the support they have provided us over the years, it has been very effective for the price that we pay.
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NetSuite
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
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In-Person Training
Atlassian
No answers on this topic
NetSuite
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
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Online Training
Atlassian
No answers on this topic
NetSuite
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
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Implementation Rating
Atlassian
No answers on this topic
NetSuite
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
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Alternatives Considered
Atlassian
Microsoft Azure Devops won't have the major functionality of software management like Jira. The customization provided by Jira is having a cutting edge over any project management tool. Adds-on and Plugins feature in the Jira Tool make it as perfect as desired task management tool for any company. One of the best Agile based Project Management Tools.
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NetSuite
OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
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Scalability
Atlassian
No answers on this topic
NetSuite
Once the system is setup, it's easy to manage and maintain.
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Return on Investment
Atlassian
  • It has positively impacted our tech teams, allowing them to better organize the tasks and items they are working on and has greatly improved their ability to communicate & review these tasks with other teams.
  • I believe it negatively impacted other departments as lengthy training was required by many associates to attempt using the tool, only to find out it didn't meet our needs, therefore much time was wasted.
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NetSuite
  • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
  • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
  • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
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ScreenShots