Khoros Care vs. RumbleTalk

Interacting with our clients through the Khoros Care messaging interface. It created personable interaction during the COVID-19 epidemic which we feared would be impossible. This program was essential in maintaining our client load through the state shutdown and encouraged clients to maintain in contact with our agency throughout the duration.

Incentivized

In my experience using RumbleTalk talk for my radio station, it's easy and reliable. It connects my listeners in one place our DJs can interact and more. This is really great for my organization it's helping a lot, and I wouldn't change it for anything. It's easy to use and it provides everything I'm looking for.

• Manages and pulls in posts from communities, Facebook, and Twitter so we can address them in one place as opposed to logging into each site natively.
• Khoros Care has great analytics. I like the customizable dashboards; we use them for weekly reports to upper management.
• Khoros Care helps our social media manager manage and monitor our teams.

Incentivized

• Although there aren't any significant issues with the platform, there might be need for improvement in a few specific areas of the mobile application to increase and facilitate use.
• The basic monotony of social media, I suppose, but it doesn't really speak poorly of the app.

Incentivized

Most of the things they claim work fine but they can still improve on certain areas as ease of integration, the pricing can be matched better as its a bit on the costly side. Other than these things its a great platform for social media integration at one place without any hassle to log into various famous platforms separately to cater to customer queries and issues

Incentivized

The ability to auto tag, manually tag, make notes, and "snooze" posts is extremely helpful. The efficiency of the work flow for agents is also a huge plus. It keeps agents moving quickly and prioritizing responses for the cases that need it most.

Incentivized

No issues.

No issues.

Khoros Support has always very responsive and helpful when it comes to getting my issue/inquiry addressed. Their ticket portal is great for tracking any open tickets and they can be updated via the portal or by responding to the email thread. Support reps are always extremely knowledgeable and care about getting you taken care of

Incentivized

The team received training (from the same executive team member who has been supporting us) over the web and this was of very high quality.

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Incentivized

Both Khoros and Zendesk offer robust customer engagement solutions, but Khoros stands out in several ways. While Zendesk provides excellent ticketing and support functionalities, Khoros extends beyond traditional customer service, offering a comprehensive suite that includes social media management, community engagement, and broader digital care solutions.Khoros' strength lies in its ability to consolidate interactions from various digital touchpoints seamlessly, allowing for a unified approach to customer engagement across multiple channels. Its advanced analytics and automation capabilities empower businesses to derive deeper insights from customer interactions, facilitating data-driven decision-making.While Zendesk is exceptional for ticketing and support, Khoros' versatility and scalability make it stand out for companies aiming for a holistic, digital-first approach to customer engagement. Khoros' emphasis on integrating social media, messaging, and community management into one cohesive platform provides a more comprehensive view of customer interactions.Therefore, based on my experience with both platforms, if you're looking for a solution that encompasses a wider spectrum of digital customer engagement, offers deeper analytics, and seamlessly handles diverse channels, Khoros would be the optimal choice.

Incentivized

Khoros Care has allowed us to stream all channels into one place, and has continued to allow growth as we've added other Social Media accounts to the list, we are up to at least 15, and that number keeps growing. It has saved so much time for us because we use one tool for a majority of our work now

Incentivized

• We have seen a positive shift of customers from reaching out to the Call Centre to the Social Care Team.
• Monthly and Annual Reporting to keep track of performance and stats related to the team has been much easier to highlight areas for improvement (month2month and anually)
• CSAT/NPS Survey results have increased via Khoros Care in comparison to the Call Centre.

Incentivized