Khoros Care vs. Solvemate
Khoros Care vs. Solvemate
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A | |
Solvemate | N/A | The Solvemate customer service automation platform is powered by smart conversational AI that allows companies to create personalized chatbot conversations at scale, guiding customers to find answers when they need them, so service teams can focus their expertise where it matters most. According to the vendor, Solvemate’s contextual conversation engine approach helps it to learn more quickly, integrates more easily and resolves requests faster and more reliably. | $399 per month |
Khoros Care | Solvemate | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
More Pricing Information |
Khoros Care | Solvemate | |
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Top Pros |
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Top Cons |
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Khoros Care | Solvemate | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Care | Solvemate | |
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Likelihood to Recommend | 7.8 (110 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (77 ratings) | - (0 ratings) |
Usability | 6.5 (8 ratings) | - (0 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.2 (10 ratings) | - (0 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.3 (69 ratings) | - (0 ratings) |
Ease of integration | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (75 ratings) | - (0 ratings) |
Khoros Care | Solvemate | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | Solvemate No answers on this topic |
Pros | Khoros (Formerly Spredfast + Lithium) | Solvemate No answers on this topic |
Cons | Khoros (Formerly Spredfast + Lithium) | Solvemate No answers on this topic |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) | Solvemate No answers on this topic |
Usability | Khoros (Formerly Spredfast + Lithium) | Solvemate No answers on this topic |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) | Solvemate No answers on this topic |
Performance | Khoros (Formerly Spredfast + Lithium) | Solvemate No answers on this topic |
Support Rating | Khoros (Formerly Spredfast + Lithium) | Solvemate No answers on this topic |
In-Person Training | Khoros (Formerly Spredfast + Lithium) | Solvemate No answers on this topic |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) | Solvemate No answers on this topic |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | Solvemate No answers on this topic |
Scalability | Khoros (Formerly Spredfast + Lithium) | Solvemate No answers on this topic |
Return on Investment | Khoros (Formerly Spredfast + Lithium) | Solvemate No answers on this topic |
ScreenShots | Khoros Care Screenshots |