Kustomer vs. Onyx CRM
Kustomer vs. Onyx CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Kustomer | N/A | Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC. | $89 per month per user | |
Onyx CRM | N/A | Onyx CRM is a unified enterprise customer relationship management (CRM) application with a customer-centric design that coordinates all data, processes, and interactions around the customer. Onyx CRM is now owned and supported by Avolin since being divested by Aptean in 2018. | N/A |
Kustomer | Onyx CRM | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All plans require an annual subscription and 8 users minimum. | — | ||||||||||||||
More Pricing Information |
Kustomer | Onyx CRM | |
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Top Pros | No answers on this topic | |
Top Cons |
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Kustomer | Onyx CRM | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Kustomer | Onyx CRM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Kustomer | Onyx CRM | |
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Likelihood to Recommend | 9.0 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 7.9 (2 ratings) | - (0 ratings) |
Usability | 8.4 (4 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 6.4 (2 ratings) | - (0 ratings) |
Support Rating | 9.9 (7 ratings) | - (0 ratings) |
In-Person Training | 7.6 (2 ratings) | - (0 ratings) |
Online Training | 8.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.9 (2 ratings) | - (0 ratings) |
Configurability | 7.9 (2 ratings) | - (0 ratings) |
Ease of integration | 7.2 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 8.7 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Kustomer | Onyx CRM | |
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Likelihood to Recommend | Kustomer, LLC | Avolin No answers on this topic |
Pros | Kustomer, LLC | Avolin No answers on this topic |
Cons | Kustomer, LLC | Avolin No answers on this topic |
Likelihood to Renew | Kustomer, LLC | Avolin No answers on this topic |
Usability | Kustomer, LLC | Avolin No answers on this topic |
Reliability and Availability | Kustomer, LLC | Avolin No answers on this topic |
Performance | Kustomer, LLC | Avolin No answers on this topic |
Support Rating | Kustomer, LLC | Avolin No answers on this topic |
In-Person Training | Kustomer, LLC | Avolin No answers on this topic |
Online Training | Kustomer, LLC | Avolin No answers on this topic |
Implementation Rating | Kustomer, LLC | Avolin No answers on this topic |
Alternatives Considered | Kustomer, LLC | Avolin No answers on this topic |
Scalability | Kustomer, LLC | Avolin No answers on this topic |
Return on Investment | Kustomer, LLC | Avolin No answers on this topic |
ScreenShots | Kustomer Screenshots |