Lightspeed Retail vs. QuickBooks Commerce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lightspeed Retail
Score 6.2 out of 10
N/A
Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.N/A
QuickBooks Commerce
Score 7.1 out of 10
N/A
QuickBooks Commerce (formerly TradeGecko) is a cloud-based Order and Supply Chain Management platform. TradeGecko was acquired by Intuit QuickBooks in August 2020, and plans to sunset the resulting product were announced June 2021 (it will be discontinued as a standalone product in June, 2022).N/A
Pricing
Lightspeed RetailQuickBooks Commerce
Editions & Modules
Basic
$79.00 ($69.00)
per month (when billed annually)
Starter
$119.00 ($99.00)
per month (when billed annually)
Standard
$139.00 ($119.00)
per month (when billed annually)
Advanced
$189.00 ($169.00)
per month (when billed annually)
Pro
$259.00 ($229.00)
per month (when billed annually)
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
Lightspeed RetailQuickBooks Commerce
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsMonthly and yearly subscriptions available to meet your business' needs. Cancel at anytime. Basic - $99/month Business - $249/month Business Premium - $449/month Enterprise - $999/month
More Pricing Information
Community Pulse
Lightspeed RetailQuickBooks Commerce
Considered Both Products
Lightspeed Retail
Chose Lightspeed Retail
Vend was terrible for inventory management, as was Square. Neither worked with Shopify. We selected Lightspeed when it was still MerchantOS based on cost and functionality, and haven't left because we haven't had time to research migration costs or alternatives.
QuickBooks Commerce

No answer on this topic

Top Pros
Top Cons
Best Alternatives
Lightspeed RetailQuickBooks Commerce
Small Businesses
Square POS
Square POS
Score 9.1 out of 10
Webgility
Webgility
Score 9.0 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.3 out of 10
QuickBooks Desktop Enterprise
QuickBooks Desktop Enterprise
Score 8.2 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Lightspeed RetailQuickBooks Commerce
Likelihood to Recommend
6.3
(13 ratings)
9.3
(6 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
10.0
(1 ratings)
8.0
(1 ratings)
Support Rating
9.8
(4 ratings)
1.0
(1 ratings)
User Testimonials
Lightspeed RetailQuickBooks Commerce
Likelihood to Recommend
Lightspeed
It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
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Intuit
Using TradeGecko requires to the company to make compromises. Which compromises depends on the business, what they are using for other 3rd party applications and what they sell. You need to be very good with excel since you are able to upload and modify most files, which gives you major control over your data. They however need to modify the way in which new inventory items get loaded, as it is quite awkward if you use variants. 'Reports' as has been described prior has improved dramatically and most if not all can be downloaded in CSV/Excel format. This allows you to build your own reports with the data from the system. If your business is very complex in nature, TradeGecko probably isn't the system for you. If you are doing thousands of transactions a day, again this is not the system. However, if you are a small to smaller mid-sized business, the system, its cost and the 3rd party applications make it worth a first second and third look.
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Pros
Lightspeed
  • Lightspeed Retail has great reports that are very easy to read and understand.
  • Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics.
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Intuit
  • Interface with WooCommerce.
  • Interface with Xero.
  • Maintain Perpetual Inventory (less than 0.001% difference in value of inventory in TG and Xero).
  • Works with ShipStation extremely well.
  • Works with major EDI vendors (with reservations).
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Cons
Lightspeed
  • With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items.
  • Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified).
  • Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.)
  • Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations.
  • Weak system for receiving purchase orders.
  • Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this.
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Intuit
  • - Couldn't integrate with existing QBO account. Had to set up a new QBO account and transfer all data, create lots of journal entries - was very time-consuming and labor-intensive. Caused some financial discrepancies to resolve.
  • - Have to process returns on Amazon and Shopify orders manually
  • - Tax-inclusive is not allowed - European sales are tax inclusive - can't import order with VAT included. Looks like the software is suitable for US only. Have to create such orders manually in Commerce and then manual journal entries in QBO
  • - Supports accrual accounting method only. In cash - it's a mess
  • - Support - not knowledgeable enough - I could only call for support (now they have chat) and they always had to get with the back-end and every call was not less than 1 hour. At the end I would get a link for the training materials
  • - Inventory not synching timely sometimes - I have a screenshot proving that inventory on our Amazon account was 0 but Commerce still had quantities, I had to manually press synch
  • - Shipping line from Shopify orders is not coded to Shipping income account but goes together with Sales of product income account
  • - When partial of the PO is received, not able to create a bill for the partial. There're only 2 settings: either bill created at the time of PO creation (for the whole PO amount - which increases your AP right away) or at the time the whole PO received. It works only when PO is shipped as a whole.
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Likelihood to Renew
Lightspeed
No answers on this topic
Intuit
TG works well for us.
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Usability
Lightspeed
Very easy to use and figure out without calling customer support which is also very responsive and helpful.
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Intuit
TG is good and easy to use, but could be improved
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Support Rating
Lightspeed
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
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Intuit
Support team just sends links to blog posts that are often out of date.
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Alternatives Considered
Lightspeed
Lightspeed is faster, sleeker and more modern than our previous POS system. I can’t express enough how easy the online store portion of Lightspeed is - it just intuitive and sometimes, is TOO easy, I feel like I have to be forgetting something. Lightspeed is staying modern and current where our previous POS was not
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Intuit
Each of the applications has a specific place. We select and implement the best solutions for our clients based on their budget and requirements. This is often determined by integration requirements. We like to say that every application with do a different 95% of what you need it to. There will always be a different 5% to forgo between applications.
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Return on Investment
Lightspeed
  • Certainly has saved money on cash-outs/ accounting due to QuickBooks integration.
  • Faster processing through tills means happier customers and more sales per hour.
  • Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced.
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Intuit
  • No real ROI - we're stilling pulling reports from multiple platforms.
  • Positive - segregation of wholesale and DTC orders in Shopify.
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ScreenShots

QuickBooks Commerce Screenshots

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