HelpDesk vs. Oracle Fusion Service
HelpDesk vs. Oracle Fusion Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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HelpDesk | N/A | From LiveChat, HelpDesk is a ticketing solution that customer support teams can use to optimize their communication with customers. HelpDesk's collaboration tools help teams to limit their efforts and multiply their results. HelpDesk aims to foster teamwork and simplifies the customer support process. Teams can use tagging and adding private notes to cooperate faster. All the tickets are structured in one platform. HelpDesk also provides data encryption to increase its security level.… | $19 per agent/month | |
Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
HelpDesk | Oracle Fusion Service | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
HelpDesk | Oracle Fusion Service | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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HelpDesk | Oracle Fusion Service | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HelpDesk | Oracle Fusion Service | |
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Likelihood to Recommend | - (0 ratings) | 6.2 (89 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (9 ratings) |
Usability | - (0 ratings) | 10.0 (5 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (7 ratings) |
In-Person Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (4 ratings) |
Configurability | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 5.7 (11 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
HelpDesk | Oracle Fusion Service | |
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Likelihood to Recommend | LiveChat No answers on this topic | Oracle |
Pros | LiveChat No answers on this topic | Oracle |
Cons | LiveChat No answers on this topic | Oracle |
Likelihood to Renew | LiveChat No answers on this topic | Oracle |
Usability | LiveChat No answers on this topic | Oracle |
Reliability and Availability | LiveChat No answers on this topic | Oracle |
Performance | LiveChat No answers on this topic | Oracle |
Support Rating | LiveChat No answers on this topic | Oracle |
In-Person Training | LiveChat No answers on this topic | Oracle |
Implementation Rating | LiveChat No answers on this topic | Oracle |
Alternatives Considered | LiveChat No answers on this topic | Oracle |
Scalability | LiveChat No answers on this topic | Oracle |
Return on Investment | LiveChat No answers on this topic | Oracle |
ScreenShots | HelpDesk Screenshots | Oracle Fusion Service Screenshots |