| Product | Rating | Most Used By | Product Summary | Starting Price |
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 LogMeIn Pro | Score8.3 out of 10 | N/A | LogMeIn Pro is a remote access solution for individuals and small businesses that need to connect to Windows and Mac computers from any location. The platform provides remote desktop access through browsers, desktop applications, and mobile devices. The platform supports remote desktop access via browser, desktop application, and mobile devices. Key features include file transfer, remote printing, multi-monitor display, screen sharing, and 256-bit AES encryption. | $30 per month |
 LogMeIn Resolve | Score9.1 out of 10 | N/A | LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management. | $29 per month |
 TeamViewer | Score8.5 out of 10 | N/A | Teamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location. | $299 per year |
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| Entry-level Setup Fee | No setup fee | No setup fee | Optional | |||||||||||||||||||||
| Additional Details | All plans are billed annually. | MDM is available under the Complete plan. Volume discounts & MSP pricing are available. A discount is available for annual billing. | — | |||||||||||||||||||||
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| LogMeIn Pro | LogMeIn Resolve | TeamViewer | |
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| Considered Multiple Products | Chose LogMeIn Pro LogMeIn Pro, unlike their other competitors, has the fastest connection to a remote desktop connection and the bandwidth is always reliable (the connections have not dropped for the most part) which gives us the ability to complete tasks on time or ahead of time. Moreover, … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose LogMeIn Resolve It has been easier to use, compare to past jobs where TeamViewer what the tool to use Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve GoTo makes two of the three products we have/are using. LogMeIn and GoToAssist Expert are fairly good. LogMeIn's pricing structure is increasing, which made us move to GoToAssist Expert. TeamViewer was used years ago, and I barely remember it, but at the time, it wasn't as … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve Since ability to control a remote computer was removed from gotomeeting, Resolve is only LogMeIn product that meets my needs. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve Cheaper buy in price and easier UI to use. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve GoTo Resolve had more functionality than Team Viewer. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve GoTo Resolve is not necessarily an app that I personally chose to use in my organization; this is just one of many that I have interacted with and experienced through the different organizations that I have worked at over the years. However, I will say that I enjoy the engaging … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose LogMeIn Resolve GoTo Resolve is more reliable compared to some of the others listed. They all have their pros and cons, but GoTo Resolve is more well-rounded for our use case. You will not be disappointed in GoTo Resolve. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose LogMeIn Resolve GoTo Resolve was priced better than LogMeIn for my organization and has the additional service ticket functionality. Compared to creating power automate workflows in Microsoft 365 with forms and excel, GoTo Resolve offers out-of-the-box functionality with better transparency … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve similar aspects Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve Far superior in terms of use billing and every factor one would consider with maybe the exception of market penetration Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve We only use Team Viewer as an emergency for remote access, the remote access feature is the same as GTR. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve GoTo Resolve stacks up to these other applications as they provide a way to reach customers quicker and has a steadier connection. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose LogMeIn Resolve All of the different remote support applications can do much of the same. We went with RescueAssist as it's still the only application we have been able to find that has the option to finish the setup of a Mac user account without disconnecting the session. As we still don't … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose TeamViewer Used LogMeIn Pro at times, but I kinda have more inclination towards TeamViewer as it presents a lot more useful features with a good level of support comparatively. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer TeamViewer does as much, if not more, for client connectivity. Both allow copious notes for each support connection. Client-based MDM would be a valuable addition for our specific needs. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer In the various tests we conducted for about a month with ten users with different roles and responsibilities, TeamViewer scored best in all parameters of our evaluation matrix. Cost/benefit and ease of use were the highest rated. All applications suffer a lot in Internet … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer TeamViewer is a bit simpler to use, and just as secure as the other options we reviewed. The price is a little higher, and maybe one day that could be a factor, but for now while it helps us keep our day going in the event of an IT crisis, that price is the least concerning … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer its easier to use, easier to management laptops and other devices, etc Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I miss LogMeIn, we never had one issue with it in over 4 years of use. Our company switched to TeamViewer in the beginning of the pandemic, likely to save money. It is clear to me that TeamViewer is cheaper because the quality from LogMeIn to TV is a big difference. It doesn't … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer We did a brief trial of Go To Assist and divided upon Team Viewer as we felt that it had a slightly richer feature set. We also preferred the UI/UX of Team Viewer in comparison to Go To Assist. In terms of pricing, this was pretty much similar to both products. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer When I tried LogMeIn and VNC, I discovered that TeamViewer was more reliable, quicker to set up, and more consistent in terms of connection stability and reliability. All in all, it is a more cost-effective and efficient solution that can be deployed without the need to open … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer I have used LogMeIn and versions of VNC in the past, but I found that TeamViewer is more stable, easier to implement, and provides consistent connectivity. Overall it is cost-effective and a more efficient product that can be implemented without the need to open firewall ports … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer LogMeIn is very complete software but it is very expensive. For normal needs I prefer TeamViewer Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer LogMeIn was clunky the way we were using it and did not integrate into current systems such as intune and JAMF. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Basically, Chrome Remote doesn't have the flexibility of TeamViewer, and GoToAssist is just too expensive. Only TeamViewer offers what I need at a decent price point. There is a reason why it is a leader in this vertical. I highly recommend them and suggest you don't waste … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer Along with TeamViewer we tested LogMeIn and RemotePC. In our environment we found LogMeIn offers a poorer user experience with more lag in the remote sessions in several circumstances, which was not the case with TeamViewer. We also tested RemotePC. RemotePC is a fair tool, … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamViewer We really considered LogMeIn, as we have used some old versions in the past and it was good. But we consider that TeamViewer had a better opportunity for helping us. It has a lot of work, so we prefer it at the end compare to LogMeIn. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose TeamViewer TeamViewer is way more user friendly and also faster. Any desk is not bad, don't get me wrong, but TV is way faster and runs smoothly. There no issues and you can do more with it than other companies. Based on my experience (more than 4 remote control softwares for more than 3 … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |||
| Would buy again | |||
86% Would buy again 12 Answers | 91% Would buy again 101 Answers | 88% Would buy again 383 Answers | |
| Delivers good value for the price | |||
92% Delivers good value for the price 12 Answers | 94% Delivers good value for the price 92 Answers | 88% Delivers good value for the price 354 Answers | |
| Happy with the feature set | |||
86% Happy with the feature set 12 Answers | 95% Happy with the feature set 106 Answers | 96% Happy with the feature set 417 Answers | |
| Lived up to sales and marketing promises | |||
100% Lived up to sales and marketing promises 9 Answers | 93% Lived up to sales and marketing promises 69 Answers | 91% Lived up to sales and marketing promises 288 Answers | |
| Implementation went as expected | |||
100% Implementation went as expected 11 Answers | 95% Implementation went as expected 88 Answers | 97% Implementation went as expected 356 Answers | |
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| Small Businesses |  N-able Take Control Score7.2 out of 10 |  Avast CloudCare Score10 out of 10 |  LogMeIn Rescue Score8.2 out of 10 |
| Medium-sized Companies |  Remote Desktop Manager Score9.6 out of 10 |  Action1 Score9.4 out of 10 |  BeyondTrust Remote Support Score8.6 out of 10 |
| Enterprises |  BeyondTrust Privileged Remote Access Score9.1 out of 10 |  ManageEngine Endpoint Central Score9 out of 10 | BeyondTrust Remote Support Score8.6 out of 10 |
| All Alternatives | View all alternatives | View all alternatives | View all alternatives |
| LogMeIn Pro | LogMeIn Resolve | TeamViewer | |
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| Likelihood to Recommend | 9.9 | 9.0 | 8.7 |
| Likelihood to Renew | 10.0 | 6.8 | 8.1 |
| Usability | 9.8 | 8.3 | 9.0 |
| Availability | 10.0 | 9.1 | 9.1 |
| Performance | 9.0 | 6.4 | 9.1 |
| Support Rating | 10.0 | 9.1 | 9.2 |
| In-Person Training | - | 9.1 | 9.1 |
| Online Training | - | 9.1 | 9.1 |
| Implementation Rating | 10.0 | 9.1 | 8.6 |
| Configurability | 8.0 | 9.1 | 8.4 |
| Contract Terms and Pricing Model | - | 7.3 | - |
| Ease of integration | - | - | 9.1 |
| Product Scalability | 5.0 | 9.1 | 9.1 |
| Professional Services | - | 9.1 | - |
| Vendor post-sale | - | 9.1 | 8.9 |
| Vendor pre-sale | - | 9.1 | 9.1 |
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| ScreenShots | LogMeIn Resolve Screenshots      | TeamViewer Screenshots    |
