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Lumoa vs. Microsoft Dynamics 365 Customer Insights

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lumoa
Score 8.0 out of 10
N/A
Lumoa is software from the company of the same name in Helsinki, that looks at any customer interaction, automates the analysis, and highlights the items with the biggest impact. Lumoa’s executive dashboard allows the user to overview and manage different customer journeys, customer touchpoints, and sets of data. And users can create cards in a dashboard that represent a specific touchpoint, location, or channel to compare the performance between cards and access specific insights related to…
$499
per month 500 feedback responses per month
Microsoft Dynamics 365 Customer Insights
Score 8.1 out of 10
N/A
Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics.
$1,500
per month
Pricing
LumoaMicrosoft Dynamics 365 Customer Insights
Editions & Modules
Simple
€499
per month 500 feedback responses per month
Professional
€999
per month 1000 feedback responses per month
Enterprise
Custom
Dynamics 365 Customer Insights
from $1,500
per tenant, per month (includes 100,000 profiles)
Offerings
Pricing Offerings
LumoaMicrosoft Dynamics 365 Customer Insights
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts available for annual pricing.—
More Pricing Information
Community Pulse
LumoaMicrosoft Dynamics 365 Customer Insights
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
LumoaMicrosoft Dynamics 365 Customer Insights
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User Ratings
LumoaMicrosoft Dynamics 365 Customer Insights
Likelihood to Recommend
-
(0 ratings)
9.1
(4 ratings)
User Testimonials
LumoaMicrosoft Dynamics 365 Customer Insights
Likelihood to Recommend
Lumoa
No answers on this topic
Microsoft
The best B2B tool. For lead management and email marketing well enabled. Best working in corporate leads. It works well for many sales automation processes. Well in integration with all kind of tools. Suits the budget given by working with features you pay for. Always a good customer client relationship maintenance.
Abhi Mehra | TrustRadius Reviewer
Abhi Mehra
Project Manager
Read full review
Pros
Lumoa
No answers on this topic
Microsoft
  • Centralize customer data
  • Help us understand client's behavior
  • Efficient and reliable information
Verified User
Anonymous
Read full review
Cons
Lumoa
No answers on this topic
Microsoft
  • Difficult to integrate with other microsoft tools
Verified User
Anonymous
Read full review
Alternatives Considered
Lumoa
No answers on this topic
Microsoft
I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than insightful and customer-driven. CRM [has] been used more to house client data and not in any reports that are beneficial.
Verified User
Anonymous
Read full review
Return on Investment
Lumoa
No answers on this topic
Microsoft
  • Great customer activities tracking.
  • Creating invoices is quick.
  • Profitable marketing reports creation has improved.
Cedeno Amanda | TrustRadius Reviewer
Cedeno Amanda
.NET Software Engineer
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ScreenShots