What users are saying about
1 Ratings
1 Ratings
1 Ratings
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Score 6 out of 100
1 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

MCA Suite
6.0
Soffront CRM
7.7
Customer data management / contact management
MCA Suite
6.0
Soffront CRM
8.2
Workflow management
MCA Suite
Soffront CRM
7.3
Territory management
MCA Suite
Soffront CRM
7.3
Channel / partner relationship management
MCA Suite
Soffront CRM
8.2

CRM Reporting & Analytics

MCA Suite
1.0
Soffront CRM
8.2
Customizable reports
MCA Suite
1.0
Soffront CRM
9.1
Forecasting
MCA Suite
Soffront CRM
7.3
Pipeline visualization
MCA Suite
Soffront CRM
8.2

Security

MCA Suite
8.0
Soffront CRM
7.3
Role-based user permissions
MCA Suite
8.0
Soffront CRM
8.2
Single sign-on capability
MCA Suite
Soffront CRM
6.4

CRM Project Management

MCA Suite
4.0
Soffront CRM
7.7
Reporting
MCA Suite
4.0
Soffront CRM
7.3
Task management
MCA Suite
Soffront CRM
8.2

Customer Service & Support

MCA Suite
Soffront CRM
7.3
Case management
MCA Suite
Soffront CRM
7.3
Help desk management
MCA Suite
Soffront CRM
7.3

Marketing Automation

MCA Suite
Soffront CRM
8.6
Lead management
MCA Suite
Soffront CRM
8.2
Email marketing
MCA Suite
Soffront CRM
9.1

Customization

MCA Suite
Soffront CRM
9.1
Custom fields
MCA Suite
Soffront CRM
9.1

Social CRM

MCA Suite
Soffront CRM
5.9
Social data
MCA Suite
Soffront CRM
6.4
Social engagement
MCA Suite
Soffront CRM
5.5

Platform

MCA Suite
Soffront CRM
5.5
Mobile access
MCA Suite
Soffront CRM
5.5

Pros

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Alternatives Considered

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

MCA Suite

Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

MCA Suite
6.0
Soffront CRM
7.3

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