Likelihood to Recommend It is a great tool for the UX designers because it can generate initial images according to your needs, it is also a lifesaver when you need to have initial statistics or research about the users or their behavior, but on the other hand you need to have the criteria to know if the tool is giving you the exact information that you requested, or if the information is not 100% true.
Read full review It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around.
Read full review Pros Generate Images Answer questions Create content Explain a variety of topics Read full review SAP has helped me manage my teams cost in material management. SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment. Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering. Read full review Cons Sometimes it has some errors during the response The answers to certain questions might not be 100% accurate It is not possible to iterate or modify the generated images Read full review SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI. There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations. It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment. Read full review Usability Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite
Read full review Reliability and Availability Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.
Read full review Performance It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.
Read full review Support Rating Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.
Read full review Alternatives Considered I love Bing Copilot because it is integrated to Bing, I can have the answers easily using my phone or my laptop. The answers show the links just in case one needs to have further information about a topic, and somehow the tool feels friendlier than the other tools such as
Google Bard or
ChatGPT . The quality of the generated images is great as well
Read full review The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different.
SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a more front-end product that end users can directly use to navigate the web application better. Both have strengths in their respective areas. Conversational AI is more recent and cutting edge.
Read full review Return on Investment I have increased my productivity about 30% more since I started using Bing Copilot It has been very easy to use and implement to my daily activities in my current job It has improved my emails about 50%, memos and reports by suggesting me better ways to communicate my ideas Read full review The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher. Read full review ScreenShots SAP Conversational AI (discontinued) Screenshots