TrustRadius

Microsoft Dynamics 365 Customer Insights vs. Pointillist by Genesys

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics 365 Customer Insights
Score 8.3 out of 10
N/A
Microsoft Dynamics 365 Customer Insights is a customer journey analytics tool, providing audience insights to unify customer data to generate AI-powered insights in real time, and understand customer behavior using digital and cross-channel analytics.
$1,500
per month
Pointillist by Genesys
Score 9.4 out of 10
N/A
The Pointillist Customer Journey Management Platform takes data from customer interactions and creates journey data pipelines that support real-time analysis, modeling and orchestration. The Pointillist Customer Journey Data Hub allows users to create a single customer view across data from various sources, including CRM solutions, web clickstream, email, contact center, IVR, Voice of the Customer and customer feedback management.N/A
Pricing
Microsoft Dynamics 365 Customer InsightsPointillist by Genesys
Editions & Modules
Dynamics 365 Customer Insights
from $1,500
per tenant, per month (includes 100,000 profiles)
No answers on this topic
Offerings
Pricing Offerings
Microsoft Dynamics 365 Customer InsightsPointillist by Genesys
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Microsoft Dynamics 365 Customer InsightsPointillist by Genesys
Best Alternatives
Microsoft Dynamics 365 Customer InsightsPointillist by Genesys
Small Businesses
Ortto
Ortto
Score 8.9 out of 10
Ortto
Ortto
Score 8.9 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft Dynamics 365 Customer InsightsPointillist by Genesys
Likelihood to Recommend
8.8
(3 ratings)
-
(0 ratings)
User Testimonials
Microsoft Dynamics 365 Customer InsightsPointillist by Genesys
Likelihood to Recommend
Microsoft
I think it's well suited to help employees be efficient and devote time to other areas of the business. Having a platform that is power-packed with so much customer data is so helpful as an account manager. It allows me to understand how to approach customers based on their partnership and engagement levels.
Verified User
Anonymous
Read full review
Genesys
No answers on this topic
Pros
Microsoft
  • Customer behaviour in apps
  • Compile and share customer data
  • Create summaries and dashboard to extract insights
Verified User
Anonymous
Read full review
Genesys
No answers on this topic
Cons
Microsoft
  • Only setting the interface for the new user.
  • Collecting insights across platforms for the beginner.
  • Integration with some packages.
Cedeno Amanda | TrustRadius Reviewer
Cedeno Amanda
.NET Software Engineer
Read full review
Genesys
No answers on this topic
Alternatives Considered
Microsoft
I believe this is the only product I have used in this category. I've used different CRM platforms (Microsoft Dynamics, HubSpot, Salesforce); however, none of these stack up against Microsoft Dynamics 365 Customer Insights. Information in CRM is more informational than insightful and customer-driven. CRM [has] been used more to house client data and not in any reports that are beneficial.
Verified User
Anonymous
Read full review
Genesys
No answers on this topic
Return on Investment
Microsoft
  • Increase inowledge
  • Avoid lose of information
Verified User
Anonymous
Read full review
Genesys
No answers on this topic
ScreenShots