Likelihood to Recommend It is well suited for creating and updating and deleting employee attributes through Azure AD provisioning. But there can be some scenarios such as installation of provisioning agent documentation can be improved with proper screenshots. This will help consultants better in further implementations in future. The integration perspective is good but still the documentation available has scope of improvement.
Read full review It is great for secure authentication for workers who physically come into the office and can pick up a physical key. Distribution is a significant challenge for remote workers; ideally, a soft token approach similar to competitors would be helpful to deal with this challenge. Also, escrow of keys so that credentials can move to a new key when the key is lost.
Read full review Pros Microsoft Entra ID's biometric authentication improves security and streamlines user access through facial recognition and fingerprint scanning, which are reliable and practical. Users can easily confirm their identities using biometrics, smart cards, or PINs, increasing security without disrupting business operations. Microsoft Entra ID provides us with a thorough security comprehension by allowing us to effectively manage user identities, regulate access entitlements, and track authentication events. Read full review Provides additional factors for authenticating against critical systems. Significantly reduces the chance of a successful phishing attempt. Can function as your primary credential for passwordless authentication. Extremely durable - I've had the same Yubikeys in use for years. Cross-platform - can be used on all mainstream operating systems and mobile devices. Read full review Cons Support has been less responsive than we'd like. Sometimes, responses/callbacks can take days. There seem to be some credential conflicts with users who had "personal" accounts in the past using the same email address. Would like more options for chat-based troubleshooting, rather than phone or email. Read full review I'd feel better if the key were a little more solidly built - it feels a little flimsy The design could also use a cap for the connection - I'm nervous having it on my key chain and users have mentioned the same concerns. There seems to be some cracks forming in the support for security keys which is starting to mitigate the usefulness across an entire ecosystem. Dave Brown Computer and Information Systems Manager
Read full review Likelihood to Renew It has been an essential tool and we have had very few problems using it. Nothing comes close that I have seen, though given how well it has worked out for us I really don't look very hard. The value is extremely high when you consider you get Microsoft Entra ID and the rest of the
Microsoft 365 platform for one price.
Read full review Usability Easy rollout across organizations, accessible from any device securely, and easy integration with Microsoft products and its services. Microsoft technical consulting services and team helps an organization to connect all dots which make Organization IT professionals' life easier. Easy to use hence adaption is faster and no major training needs to conduct for users.
Read full review I give slightly better than average rating because of the complexity in using a Yubikey. It is not as easy as native push notifications for 2FA products, however, it provides much better strength. Rating this higher or lower would be a disservice to people reading this review. If you are in the market for a hardware 2FA tool, Yubikey will be a great asset in your toolbox.
Read full review Reliability and Availability simple to use and keep on hand to deploy/use
Read full review Performance its instantaneous!
Read full review Support Rating Microsoft has offered Azure Active Directory as a solution for a couple of decades now, so they have seen and anticipated almost any issue that an organization may face and can therefore help. The cloud offering of Azure Active Directory offers some additional "self healing" or monitoring services that can minimize the need for a service call. However, as with most large companies supporting a fast growing market, there may be some gaps in service knowledge (and particularly processing) from the front line / tier one staff as they follow a corporate script at first contact.
Read full review Implementation Rating Make sure you use a good partner. Our implementation was a bit longer and more problematic than we expected. Our partner got it done, but, in my opinion, some of their inexperience and staffing issues were evident.
Read full review Alternatives Considered Microsoft seems to be the better service for cloud identity syncing and is still a leader in this realm. Their service is reliable, and we use it with all of our clients. Compared to Okta, the cost is more affordable and they include a lot of services in the Microsoft licensing plans. This makes it the better option for most cases.
Read full review They offer ways to store passwords or MFA support, but most need a root password. In addition,
LastPass and
1Password do not have much support for MFA. This results in a lack of MFA support. For Okta, although it offers MFA and SSO, the OTP can be very annoying to have as I do not always know where my phone is placed.
Read full review Contract Terms and Pricing Model The features are getting addresses per requirements and their value for Money. The proposed ROI and actual ROI build confidence.
Read full review Scalability deployment is simple and the complex hardware is made simple.
Read full review Professional Services Microsoft Professional Services' technical knowledge is appreciable as consultants design the solution as per customer requirements. Mapping of features per user specifications and assisting Customer IT engineers to implement so they can manage and administer the services.
Read full review Return on Investment I believe that the reduction in requests for lost access passwords has been considerably reduced by 20%. There has been an increase in the productivity of each user who has used Entra ID; what these types of programs do is act as a motivator for users so that they can work more comfortably and avoid procrastinating. Read full review We have had users tied in their YubiKey with Windows Hello for for Business providing a password less login experience. The users are happy for the ease of logging in and being part of the security team we're excited for the multi factor authentication. Read full review ScreenShots